LIST OF ATTEMPTED QUESTIONS AND ANSWERS
True/False
Question The project should not be properly explained to the store managers.
Correct Answer False
Your Answer False
Match The Following
Question Correct Answer Your Answer
Video For tele-conferencing For tele-conferencing
Instant messaging For real time exchange of notes & messages For real time exchange of notes & messages
Chat Used to conduct toll-free conversation For tele-communication
Bulletin Board Used to post notices Used to post notices
Multiple Choice Single Answer
Question A Major Principle & Tactics for Reconfiguring around Processes was :-
Correct Answer Orchestrate
Your Answer Orchestrate
Multiple Choice Multiple Answer
Question Pitfalls of ERP implementation are :-
Correct Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer Delays of Supplier Payments , Longer Implementation Times , Inability to support continuous improvement & change management
Multiple Choice Single Answer
Question The flip side of high success potentials is :-
Correct Answer High project risk
Your Answer Low project risk
Select The Blank
Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak
Your Answer Daven port
Multiple Choice Multiple Answer
Question Steps involved in BPR Project are :-
Correct Answer Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer Project Preparation , Redesign of Processes , Implement of new Processes
Multiple Choice Multiple Answer
Question TQM is related to which factor?
Correct Answer Quality System , Management , Personnel
Your Answer Quality System , Management
Multiple Choice Multiple Answer
Question Managing E-Processes consists of :-
Correct Answer ERP , E-Commerce , E-Governance
Your Answer ERP , E-Commerce
Multiple Choice Multiple Answer
Question Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer Waning of enthusiasm , Frustration , Commitment
Your Answer Over enthusiasm , Frustration , Waning of enthusiasm
Multiple Choice Multiple Answer
Question Customer Service Strategies are :-
Correct Answer Service Needs , Cost of Service , Revenue Management
Your Answer Service Needs , Production Technology , Cost of Service
Multiple Choice Single Answer
Question Cost reduction, customer satisfaction goals should be included in :-
Correct Answer Vision statement
Your Answer Mission statement
Select The Blank
Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process
Your Answer Planning for transition
Select The Blank
Question In Micro level reengineering, the performance focus is ________.
Correct Answer Financial
Your Answer Technical
Multiple Choice Multiple Answer
Question Areas of Productivity Increase are :-
Correct Answer Quality , Quantity , Rejection Level
Your Answer Quality , IT , Quantity
Multiple Choice Single Answer
Question Commonly used methodology in SAP R3 implementation is :-
Correct Answer ARIS
Your Answer PM Module
Multiple Choice Multiple Answer
Question During Design Phase, the Top Management should :-
Correct Answer Listen , Respond , Feedback
Your Answer Listen , Respond , Feedback
Select The Blank
Question Simplification & Re-engineering can overlap together from the ________ of an organization.
Correct Answer Process Orientation
Your Answer Process Orientation
True/False
Question "Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer False
Your Answer True
True/False
Question The process matrix illustrates process and information system dependencies.
Correct Answer False
Your Answer True
Multiple Choice Single Answer
Question Example of Internal Resistance is :-
Correct Answer Manager
Your Answer Vendor
Multiple Choice Single Answer
Question Inclusion of customers in the planning process increases :-
Correct Answer Confidence level of strategic plan
Your Answer Reliability of strategic plan
Select The Blank
Question Breakthrough Results in search for & the implementation of radical change in business process are by ________.
Correct Answer BPR
Your Answer ERP
Multiple Choice Multiple Answer
Question The Top Management should also ensure the support of :-
Correct Answer Senior Managers , Stakeholders , Associates
Your Answer Senior Managers , Associates , Processes
True/False
Question Financial integration implies that each of the participants has a financial stake in operations of other participants.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question Which technique is used when sufficient number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer Process benchmarking
Your Answer Process benchmarking
True/False
Question Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer True
Your Answer True
True/False
Question Organizational culture does not have any effect on re-engineering project.
Correct Answer False
Your Answer False
Multiple Choice Multiple Answer
Question Learning objectives in BPR evolution of BPR for E-Business are :-
Correct Answer Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesign
Your Answer Understand how web enabled e-business change the nature of BPR , Principles for organizational material requirement , Principles & tactics for redesign
Select The Blank
Question Hard Barrier example could be ________.
Correct Answer Legal Obstacles
Your Answer External Resistance
Multiple Choice Single Answer
Question In a continuous process improvement mode 4th step is
Correct Answer Measure the performance
Your Answer Identify & implement the improvement
Match The Following
Question Correct Answer Your Answer
Intellectual Capturing the intellectual assets Capturing the intellectual assets
Analytical Improving analysis of information Improving analysis of information
Geographical Coordinating processes across the distances Coordinating processes across the distances
Integrative Coordination between tasks & process Coordination between tasks & process
Multiple Choice Single Answer
Question Companies undertaking BPR projects typically look for :-
Correct Answer Drastic Improvements
Your Answer Drastic Improvements
Multiple Choice Multiple Answer
Question Application Systems Languages are :-
Correct Answer ABAP/4 , VB , VC++
Your Answer VB , VC++
Multiple Choice Single Answer
Question Resistance against indoctrination & power usage is termed as :-
Correct Answer Type B Resistance
Your Answer Type B Resistance
Multiple Choice Multiple Answer
Question Parameters of Micro Level Re-engineering are :-
Correct Answer Optimization , Short , Diverse
Your Answer Optimization , Diverse , Technology
True/False
Question Measurements are central to a fact based decision-making process.
Correct Answer True
Your Answer True
True/False
Question Process re-engineering efforts should be guided by values and beliefs.
Correct Answer False
Your Answer True
Select The Blank
Question The process of ordering from a supplier is called as ________ process.
Correct Answer Interorganised
Your Answer Interdepartmental
Multiple Choice Single Answer
Question Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is called as :-
Correct Answer Value Flow
Your Answer Cash Flow
Select The Blank
Question Cycle Time, Asset Turnover & Response Time goals are achieved by ________.
Correct Answer Velocity Goal
Your Answer Productivity Goal
Select The Blank
Question Open ended statements of purpose to be used when managers do not want to become entangled in specific, are called as ________.
Correct Answer Goals
Your Answer Visions
Select The Blank
Question Squeeze out waiting time in process links to create value is ________ Principle.
Correct Answer Lose Wait
Your Answer Synchronize
True/False
Question Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer False
Your Answer True
True/False
Question The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer True
Your Answer True
Select The Blank
Question In Kaizen, focus is on ________ Improvement.
Correct Answer Continuous
Your Answer Quality
Multiple Choice Single Answer
Question On which point there is similarity between re-engineering and continuous improvement?
Correct Answer Time management
Your Answer Type of change
Friday, January 30, 2009
Consumer Behaviour - 6
1. Any communication by experts in that fields makes that communication more:-
a)
b)
c)
d)
Enthusiastic
Attractive
Credible
Environment friendly
Choose all that Apply.
Marks : 2
2. Why marketers focus on high involvement decisions?
a)
b)
c)
d)
Marketers assume consumers to be equally involved as they are
They believe consumers do not think before they act
They believe consumers think before they act
They believe consumers act and then think
Marks : 2
3. Use of primary data saves more time as compared to secondary data.
True
False
5. in India has been the major cause for slow rise of consumerism .
6. is defined as repetitive behaviour in absence of evaluation of alternative choices.
Marks : 2
7. It is the source of strong inborn drives and urges :-
a)
b)
c)
d)
Super ego
Super id
Id
Ego
Choose all that Apply.
Marks : 2
8. Characteristics of EBM model are :-
a)
b)
c)
d)
Incoherent
Coherent
Flexible
Rigid
Choose all that Apply.
Marks : 2
9. Enculturation takes place through a process of instilling values from key institutions like :-
a)
b)
c)
d)
The family & school
Religious institutions
Offices & workplaces
Government Departments & Agencies
Marks : 2
10. Who wrote this" Consumerism is shame of the total marketing concept "?
a)
b)
c)
d)
Ralph Nader
Peter Drucker
Karl Marx
Philip Kotler
11. The washing powder brand maximum used in India is :-
a)
b)
c)
d)
Wheel
Surf
Nirma
Tide
12. The basic levels of organisational buyers are :-
a)
b)
c)
d)
Purchaser
Initiator
Gatekeeper
Buyer
13. There is a close relationship between brand loyalty and habit.
True
False
14. Employment growth in agriculture is as low as %.
Marks : 2
15. It is the selection, organisation and interpretation of marketing and environmental stimuli into a cohesive picture :-
a)
b)
c)
d)
Perception
Attitude
Behaviour
Personality
Marks : 2
15. It is the selection, organisation and interpretation of marketing and environmental stimuli into a cohesive picture :-
a)
b)
c)
d)
Perception
Attitude
Behaviour
Personality
16. has opened new avenue in collection of data in actual users.
17.
1. Cognitive learning
1. Intentional learning
2. Routinzed decision making
2. Incidental learning
3. Secondary stimulus
3. Habit
4. Information through exhibitions, print media
4. Conditioned stimuli
5. Insight
6. Stimulus and response
18. Characteristics of learning process are :-
a)
b)
c)
d)
Change in behaviour, temporary or permanent
Continuously evolves
No change in behaviour
Change in behaviour based on experience
18. Characteristics of learning process are :-
a)
b)
c)
d)
Change in behaviour, temporary or permanent
Continuously evolves
No change in behaviour
Change in behaviour based on experience
Marks : 2
19. It is a strong stimuli that forces action :-
a)
b)
c)
d)
Cues
Response
Drives
Stimuli
20. Nicosia model establishes a link between organisation and its prospective .
1. Today's consumers are greatly influenced by those individuals with whom they share :-
a)
b)
c)
d)
Some common traits & Values
Behavioural peculiarities
Same financial worth
Monetary relationships
22. It is based on differential threshold of a consumer :-
a)
b)
c)
d)
JND
Absolute threshold
Threshold level
Limen
23. gradually leads to brand loyalty.
24.
1. Primary Data
1. External agency
2. ORG
2. Source
3. Survey
3. MIS
4. Consumer Research
4. Data collection method
5. Internal/Govt. agency
6. Analysis of information
25. Characteristics of brand loyal consumers are :-
a)
b)
c)
d)
Over confident
Self confident
Store loyal
Not store loyal
26. There are high chances of product failure if product categorisation is not there in consumer's mind.
True
False
27. Higher level helps in understanding consumer behavior.
Eng lang,sophistication,selective behaviour 29. Caste influence is in rural India.
Pre-purchase decision are unimportant as compared to post purchase decision.
29. Caste influence is in rural India.
True
False
30. are interested in knowing the feedback of consumers.
31. In which model, a consumer may select a product that satisfies few attributes which he considers important?
a)
b)
c)
d)
Conjunctive model
Lexicographic model
Expectancy value model
Quantitative model
32. Research provides insight about customer's perception about the competition.
True
False
33. Brand beliefs & brand evaluation are identical in nature.
True
False
34. Minority group consumers tend to be more barnd loyal.
True
False
35. Attitudes are in nature.
36. Which are the varoius types of risks?
a)
b)
c)
d)
Financial risk
Physiological risk
Psychological risk
Physical risk
37. Who is the ' father ' of modern consumer movement?
a)
b)
c)
d)
John F Kennedy
Bill Clinton
Peter Drucker
Ralph Nader
37. The popular tea brand maximum used in India is :-
a)
b)
c)
d)
Tata
Lipton
Brooke Bond
Taj
38. Organisational buyers do not have a uniform demand.
True
False
Marks : 2
39. Measures by government to protect the interests of consumer are :-
a)
b)
c)
d)
Expansion of public sector
Expansion of private sector
Statutory regulation
Restrictive trade practices
40. Critical information required at ' after sales' level to enhance consumer satisfaction are :-
a)
b)
c)
d)
Prompt redressal
Repair and maintenance
Consumer follow up
Courteous and attentive service
41. Reasons for rural urban disparities are:-
a)
b)
c)
d)
Low priority to agriculture
High priority to agriculture
Success of land reforms
Failure of land reforms
42. Buying pattern is greatly influenced by :-
a)
b)
c)
d)
Greater pressures from the Society
Pressures from the Govt
Pressures from the manufacturer
Greater Time Management pressures
43. Characteristics of rural market in relation to dependency on Nature are :-
a)
b)
c)
d)
High dependence on natural factors for livelihood
Abundance of natural resources
Low dependence on natural factors for livelihood
Scarcity of natural resources
44. Organisational buyers totally depend on consumer demands.
True
False
45. gives clues to the firm about what existing or prospective customers think.
46. Study of CB is more complex in India due to multilingual, multicultural& ethical status.
True
False
47. Opinion Leaders are looked upon by others as :-
a)
b)
c)
d)
Sales Agents
Manufacturers workforce
Trend setters
Political Leaders
48. When the product is important to consumer but its benefits are not clear, the operating principle is perceptual vigilance.
True
False
Marks : 2
49. Greater the degree of brand loyalty, less important are situational factors.
True
False
Marks : 2
50. The objective of this Act is to protect the interests of consumers by establishing consumer councils for settlement of consumer disputes :-
a)
b)
c)
d)
Consumer Protection Act 1986
Consumer Protection Act 1989
Statutory regulation
MRTP Act , 1969
a)
b)
c)
d)
Enthusiastic
Attractive
Credible
Environment friendly
Choose all that Apply.
Marks : 2
2. Why marketers focus on high involvement decisions?
a)
b)
c)
d)
Marketers assume consumers to be equally involved as they are
They believe consumers do not think before they act
They believe consumers think before they act
They believe consumers act and then think
Marks : 2
3. Use of primary data saves more time as compared to secondary data.
True
False
5. in India has been the major cause for slow rise of consumerism .
6. is defined as repetitive behaviour in absence of evaluation of alternative choices.
Marks : 2
7. It is the source of strong inborn drives and urges :-
a)
b)
c)
d)
Super ego
Super id
Id
Ego
Choose all that Apply.
Marks : 2
8. Characteristics of EBM model are :-
a)
b)
c)
d)
Incoherent
Coherent
Flexible
Rigid
Choose all that Apply.
Marks : 2
9. Enculturation takes place through a process of instilling values from key institutions like :-
a)
b)
c)
d)
The family & school
Religious institutions
Offices & workplaces
Government Departments & Agencies
Marks : 2
10. Who wrote this" Consumerism is shame of the total marketing concept "?
a)
b)
c)
d)
Ralph Nader
Peter Drucker
Karl Marx
Philip Kotler
11. The washing powder brand maximum used in India is :-
a)
b)
c)
d)
Wheel
Surf
Nirma
Tide
12. The basic levels of organisational buyers are :-
a)
b)
c)
d)
Purchaser
Initiator
Gatekeeper
Buyer
13. There is a close relationship between brand loyalty and habit.
True
False
14. Employment growth in agriculture is as low as %.
Marks : 2
15. It is the selection, organisation and interpretation of marketing and environmental stimuli into a cohesive picture :-
a)
b)
c)
d)
Perception
Attitude
Behaviour
Personality
Marks : 2
15. It is the selection, organisation and interpretation of marketing and environmental stimuli into a cohesive picture :-
a)
b)
c)
d)
Perception
Attitude
Behaviour
Personality
16. has opened new avenue in collection of data in actual users.
17.
1. Cognitive learning
1. Intentional learning
2. Routinzed decision making
2. Incidental learning
3. Secondary stimulus
3. Habit
4. Information through exhibitions, print media
4. Conditioned stimuli
5. Insight
6. Stimulus and response
18. Characteristics of learning process are :-
a)
b)
c)
d)
Change in behaviour, temporary or permanent
Continuously evolves
No change in behaviour
Change in behaviour based on experience
18. Characteristics of learning process are :-
a)
b)
c)
d)
Change in behaviour, temporary or permanent
Continuously evolves
No change in behaviour
Change in behaviour based on experience
Marks : 2
19. It is a strong stimuli that forces action :-
a)
b)
c)
d)
Cues
Response
Drives
Stimuli
20. Nicosia model establishes a link between organisation and its prospective .
1. Today's consumers are greatly influenced by those individuals with whom they share :-
a)
b)
c)
d)
Some common traits & Values
Behavioural peculiarities
Same financial worth
Monetary relationships
22. It is based on differential threshold of a consumer :-
a)
b)
c)
d)
JND
Absolute threshold
Threshold level
Limen
23. gradually leads to brand loyalty.
24.
1. Primary Data
1. External agency
2. ORG
2. Source
3. Survey
3. MIS
4. Consumer Research
4. Data collection method
5. Internal/Govt. agency
6. Analysis of information
25. Characteristics of brand loyal consumers are :-
a)
b)
c)
d)
Over confident
Self confident
Store loyal
Not store loyal
26. There are high chances of product failure if product categorisation is not there in consumer's mind.
True
False
27. Higher level helps in understanding consumer behavior.
Eng lang,sophistication,selective behaviour 29. Caste influence is in rural India.
Pre-purchase decision are unimportant as compared to post purchase decision.
29. Caste influence is in rural India.
True
False
30. are interested in knowing the feedback of consumers.
31. In which model, a consumer may select a product that satisfies few attributes which he considers important?
a)
b)
c)
d)
Conjunctive model
Lexicographic model
Expectancy value model
Quantitative model
32. Research provides insight about customer's perception about the competition.
True
False
33. Brand beliefs & brand evaluation are identical in nature.
True
False
34. Minority group consumers tend to be more barnd loyal.
True
False
35. Attitudes are in nature.
36. Which are the varoius types of risks?
a)
b)
c)
d)
Financial risk
Physiological risk
Psychological risk
Physical risk
37. Who is the ' father ' of modern consumer movement?
a)
b)
c)
d)
John F Kennedy
Bill Clinton
Peter Drucker
Ralph Nader
37. The popular tea brand maximum used in India is :-
a)
b)
c)
d)
Tata
Lipton
Brooke Bond
Taj
38. Organisational buyers do not have a uniform demand.
True
False
Marks : 2
39. Measures by government to protect the interests of consumer are :-
a)
b)
c)
d)
Expansion of public sector
Expansion of private sector
Statutory regulation
Restrictive trade practices
40. Critical information required at ' after sales' level to enhance consumer satisfaction are :-
a)
b)
c)
d)
Prompt redressal
Repair and maintenance
Consumer follow up
Courteous and attentive service
41. Reasons for rural urban disparities are:-
a)
b)
c)
d)
Low priority to agriculture
High priority to agriculture
Success of land reforms
Failure of land reforms
42. Buying pattern is greatly influenced by :-
a)
b)
c)
d)
Greater pressures from the Society
Pressures from the Govt
Pressures from the manufacturer
Greater Time Management pressures
43. Characteristics of rural market in relation to dependency on Nature are :-
a)
b)
c)
d)
High dependence on natural factors for livelihood
Abundance of natural resources
Low dependence on natural factors for livelihood
Scarcity of natural resources
44. Organisational buyers totally depend on consumer demands.
True
False
45. gives clues to the firm about what existing or prospective customers think.
46. Study of CB is more complex in India due to multilingual, multicultural& ethical status.
True
False
47. Opinion Leaders are looked upon by others as :-
a)
b)
c)
d)
Sales Agents
Manufacturers workforce
Trend setters
Political Leaders
48. When the product is important to consumer but its benefits are not clear, the operating principle is perceptual vigilance.
True
False
Marks : 2
49. Greater the degree of brand loyalty, less important are situational factors.
True
False
Marks : 2
50. The objective of this Act is to protect the interests of consumers by establishing consumer councils for settlement of consumer disputes :-
a)
b)
c)
d)
Consumer Protection Act 1986
Consumer Protection Act 1989
Statutory regulation
MRTP Act , 1969
Consumer Behaviour - 5
2.
1. Aggression, hunger, sex
1. Id
2. Sensing-thinking type personality
2. Own decision maker
3. Sensitive thinking
3. Dogmatism
4. Intuitive thinking
4. Optimum stimulation level
5. Least price conscious
6. Short term consideration
3. The ego defensive function of attitude explains how attitudes the ego from anxieties & threats.
4. Characteristics of rural market in relation to marketing stimuli are :-
a)
b)
c)
d)
Low product exposure
Low brand awareness
High rate of retail outlets
Low rate of retail outlets
4. Characteristics of rural market in relation to marketing stimuli are :-
a)
b)
c)
d)
Low product exposure
Low brand awareness
High rate of retail outlets
Low rate of retail outlets
. Feedback is a very critical element for service oriented industries.
True
False
7. To create product differentiation, manufacturers have to continuously their products
8. Unforeseen factors that can affect supplies/purchase are :-
a)
b)
c)
d)
Labour
Cash flow
Bankruptcy
Technical problem
9. It is the data which is collected at first hand either by the researcher or by some other person for the study purpose :-
a)
b)
c)
d)
Primary data
Secondary data
Direct data
Indirect data
10. It is the individual's self concept :-
a)
b)
c)
d)
Super ego
Super id
Id
Ego
11. Cultural values are dynamic in nature.
True
False
12. Human process that is included in the EBM model is :-
a)
b)
c)
d)
Purchase
Satisfaction
Memory
Exposure
13. It is the process wherein all employees of the firm are required to interact directly with customers :-
a)
b)
c)
d)
Orientation
Satisfaction
Value
Delight
13. It is the process wherein all employees of the firm are required to interact directly with customers :-
a)
b)
c)
d)
Orientation
Satisfaction
Value
Delight
15. Theories based on the principle of perceptual equilibrium are :-
a)
b)
c)
d)
Social judgement theory
Heider's balance theory
Cognitive theory
Cognitive dissonance theory
16. Attribution theory attributes behaviour to the :-
a)
b)
c)
d)
Situation
Product
Price
Promotion
16. Attribution theory attributes behaviour to the :-
a)
b)
c)
d)
Situation
Product
Price
Promotion
Marks : 2
18. Cognitive learning theory is relevant for convenience products.
True
False
Marks : 2
19. If the outcome of post purchase experience is in line with the expectation, it is called :-
a)
b)
c)
d)
High discrepancy
Low discrepancy
Positive discrepancy
Negative discrepancy
20. Marketing research is a part of consumer research which in turn is a part of product research.
True
False
21. When the product benefits are clear cut, the operating principle is perceptual defense.
True
False
22. Super ego operates both at the conscious and unconscious level.
True
False
23. Trait theory is based on the following assumptions :-
a)
b)
c)
d)
Relatively stable behavioual tendencies among individuals
Difference in the degree to behavioural tendencies
Relative differences help in characterising their personalities
Emotional relationship between consumer and brand
24. Attitudes with of involvement are relatively easier to change.
25.
1. Perceived risk 4 1. Company specific problems
2. Degree of centralisation 1 2. Product specific problem
3. Perceptual distortion 6 3. Human behaviour
4. Unforeseen factors 5 4. Decides number of members in DMU
5. Breakdown, bankruptcy
6. Influences expectations
26.
1. Complaint resolution mechanism
1. Regular process
2. Marketer's challenge
2. Integration with decision making level
3. Xerox synonymous with photocopy machine
3. General level expectation
4. Market research
4. Category level expectation
5. Satisfaction of each customer
6. Brand level expectation
Marks : 2
27. If the outcome of post purchase experience is not in line with the expectation, it is called :-
a)
b)
c)
d)
High discrepancy
Low discrepancy
Positive discrepancy
Negative discrepancy
Marks : 2
28. An individual receives inputs in what form?
a)
b)
c)
d)
Cues
Response
Drives
Stimuli
29. Consumers in U.S are exposed to ads in a day.
30. Consumption rituals are series of symbolic behaviour that :-
a)
b)
c)
d)
Occur in sequence
Are repeated frequently
Resemble religious rituals
Induce God fearing sentiments
31. has a symbolic meaning tied to consumer values.
32. Industries in India depend to a major extent on :-
a)
b)
c)
d)
Company's profit margin
Infrastructure
Weather
Rainfall
33. Price perceptions influence the purchasing behaviour of consumer.
Marks : 2
34. Characteristics of Reference price :-
a)
b)
c)
d)
Static
Changes
More knowledge more price range
More knowledge less price range
35. Land reforms are largely failure in India.
True
False
36. A Social class is .
37. Expectations related to reliability, durability, style etc of the product is at which level?
a)
b)
c)
d)
General
Category
Transaction
Brand
38. Local, state, central regulations etc are factors affecting organisational buying behaviour.
39. Information about a new product stored in bits and pieces in consumer's mind is called .
Marks : 2
40. Customer expectation built up from a particular class of product is at which level?
a)
b)
c)
d)
General
Category
Transaction
Brand
41. Factors affecting perceived risks about the product are :-
a)
b)
c)
d)
New product
Technologically complex
High price
Low price
43. Getting new customers is more economical than retaining the existing customers.
True
False
Marks : 2
44. Marketers try to associate their product with symbols of :-
a)
b)
c)
d)
Achievement
Other brands & products
Foreign brands & products
Personal development
Marks : 2
45. More members will be involved in decision making if the problem is an extentive one.
True
False
Marks : 2
46. It is relatively difficult to change :-
a)
b)
c)
d)
Weak attitudes
Strong attitudes
All attitudes
Typical attitudes
47. Types of personality are :-
a)
b)
c)
d)
Extrovert
Leading
Following
Introvert
48. Consumerism in India has not progressed due to following reasons :-
a)
b)
c)
d)
High literacy rate
Ignorance
Consumerism disorganised
Wealth imbalance in the country
48. Consumerism in India has not progressed due to following reasons :-
a)
b)
c)
d)
High literacy rate
Ignorance
Consumerism disorganised
Wealth imbalance in the country
50. Expectations built up at the time of transaction between company and consumer is at which level ?
a)
b)
c)
d)
General
Category
Transaction
Brand
51. Customer buys the product with following minimum attributes :-
a)
b)
c)
d)
Reliable delivery
Durable
Style
Luxury
52. The rank of India among other countries in the world has gone down in terms of poverty, unemployment and level of development after independence.
True
False
53. The behaviourist theory gives little emphasis on consumer .
54. How is stimulus generalisation used for brand leveraging?
a)
b)
c)
d)
Extension of brand under successful brand
Extension of brand under upcoming brand
Extension in a different product category
Extension in a different product mix
Marks : 2
55. Repetition is important in case of :-
a)
b)
c)
d)
Convenience goods
Speciality goods
Shopping goods
Unsought goods
56. Customer satisfaction process includes following steps :-
a)
b)
c)
d)
Attractive sales team
Product purchase
After sales service
Repeat purchase
57. is used as a means of maintaining regular contact and dialogue with the consumer.
1. Aggression, hunger, sex
1. Id
2. Sensing-thinking type personality
2. Own decision maker
3. Sensitive thinking
3. Dogmatism
4. Intuitive thinking
4. Optimum stimulation level
5. Least price conscious
6. Short term consideration
3. The ego defensive function of attitude explains how attitudes the ego from anxieties & threats.
4. Characteristics of rural market in relation to marketing stimuli are :-
a)
b)
c)
d)
Low product exposure
Low brand awareness
High rate of retail outlets
Low rate of retail outlets
4. Characteristics of rural market in relation to marketing stimuli are :-
a)
b)
c)
d)
Low product exposure
Low brand awareness
High rate of retail outlets
Low rate of retail outlets
. Feedback is a very critical element for service oriented industries.
True
False
7. To create product differentiation, manufacturers have to continuously their products
8. Unforeseen factors that can affect supplies/purchase are :-
a)
b)
c)
d)
Labour
Cash flow
Bankruptcy
Technical problem
9. It is the data which is collected at first hand either by the researcher or by some other person for the study purpose :-
a)
b)
c)
d)
Primary data
Secondary data
Direct data
Indirect data
10. It is the individual's self concept :-
a)
b)
c)
d)
Super ego
Super id
Id
Ego
11. Cultural values are dynamic in nature.
True
False
12. Human process that is included in the EBM model is :-
a)
b)
c)
d)
Purchase
Satisfaction
Memory
Exposure
13. It is the process wherein all employees of the firm are required to interact directly with customers :-
a)
b)
c)
d)
Orientation
Satisfaction
Value
Delight
13. It is the process wherein all employees of the firm are required to interact directly with customers :-
a)
b)
c)
d)
Orientation
Satisfaction
Value
Delight
15. Theories based on the principle of perceptual equilibrium are :-
a)
b)
c)
d)
Social judgement theory
Heider's balance theory
Cognitive theory
Cognitive dissonance theory
16. Attribution theory attributes behaviour to the :-
a)
b)
c)
d)
Situation
Product
Price
Promotion
16. Attribution theory attributes behaviour to the :-
a)
b)
c)
d)
Situation
Product
Price
Promotion
Marks : 2
18. Cognitive learning theory is relevant for convenience products.
True
False
Marks : 2
19. If the outcome of post purchase experience is in line with the expectation, it is called :-
a)
b)
c)
d)
High discrepancy
Low discrepancy
Positive discrepancy
Negative discrepancy
20. Marketing research is a part of consumer research which in turn is a part of product research.
True
False
21. When the product benefits are clear cut, the operating principle is perceptual defense.
True
False
22. Super ego operates both at the conscious and unconscious level.
True
False
23. Trait theory is based on the following assumptions :-
a)
b)
c)
d)
Relatively stable behavioual tendencies among individuals
Difference in the degree to behavioural tendencies
Relative differences help in characterising their personalities
Emotional relationship between consumer and brand
24. Attitudes with of involvement are relatively easier to change.
25.
1. Perceived risk 4 1. Company specific problems
2. Degree of centralisation 1 2. Product specific problem
3. Perceptual distortion 6 3. Human behaviour
4. Unforeseen factors 5 4. Decides number of members in DMU
5. Breakdown, bankruptcy
6. Influences expectations
26.
1. Complaint resolution mechanism
1. Regular process
2. Marketer's challenge
2. Integration with decision making level
3. Xerox synonymous with photocopy machine
3. General level expectation
4. Market research
4. Category level expectation
5. Satisfaction of each customer
6. Brand level expectation
Marks : 2
27. If the outcome of post purchase experience is not in line with the expectation, it is called :-
a)
b)
c)
d)
High discrepancy
Low discrepancy
Positive discrepancy
Negative discrepancy
Marks : 2
28. An individual receives inputs in what form?
a)
b)
c)
d)
Cues
Response
Drives
Stimuli
29. Consumers in U.S are exposed to ads in a day.
30. Consumption rituals are series of symbolic behaviour that :-
a)
b)
c)
d)
Occur in sequence
Are repeated frequently
Resemble religious rituals
Induce God fearing sentiments
31. has a symbolic meaning tied to consumer values.
32. Industries in India depend to a major extent on :-
a)
b)
c)
d)
Company's profit margin
Infrastructure
Weather
Rainfall
33. Price perceptions influence the purchasing behaviour of consumer.
Marks : 2
34. Characteristics of Reference price :-
a)
b)
c)
d)
Static
Changes
More knowledge more price range
More knowledge less price range
35. Land reforms are largely failure in India.
True
False
36. A Social class is .
37. Expectations related to reliability, durability, style etc of the product is at which level?
a)
b)
c)
d)
General
Category
Transaction
Brand
38. Local, state, central regulations etc are factors affecting organisational buying behaviour.
39. Information about a new product stored in bits and pieces in consumer's mind is called .
Marks : 2
40. Customer expectation built up from a particular class of product is at which level?
a)
b)
c)
d)
General
Category
Transaction
Brand
41. Factors affecting perceived risks about the product are :-
a)
b)
c)
d)
New product
Technologically complex
High price
Low price
43. Getting new customers is more economical than retaining the existing customers.
True
False
Marks : 2
44. Marketers try to associate their product with symbols of :-
a)
b)
c)
d)
Achievement
Other brands & products
Foreign brands & products
Personal development
Marks : 2
45. More members will be involved in decision making if the problem is an extentive one.
True
False
Marks : 2
46. It is relatively difficult to change :-
a)
b)
c)
d)
Weak attitudes
Strong attitudes
All attitudes
Typical attitudes
47. Types of personality are :-
a)
b)
c)
d)
Extrovert
Leading
Following
Introvert
48. Consumerism in India has not progressed due to following reasons :-
a)
b)
c)
d)
High literacy rate
Ignorance
Consumerism disorganised
Wealth imbalance in the country
48. Consumerism in India has not progressed due to following reasons :-
a)
b)
c)
d)
High literacy rate
Ignorance
Consumerism disorganised
Wealth imbalance in the country
50. Expectations built up at the time of transaction between company and consumer is at which level ?
a)
b)
c)
d)
General
Category
Transaction
Brand
51. Customer buys the product with following minimum attributes :-
a)
b)
c)
d)
Reliable delivery
Durable
Style
Luxury
52. The rank of India among other countries in the world has gone down in terms of poverty, unemployment and level of development after independence.
True
False
53. The behaviourist theory gives little emphasis on consumer .
54. How is stimulus generalisation used for brand leveraging?
a)
b)
c)
d)
Extension of brand under successful brand
Extension of brand under upcoming brand
Extension in a different product category
Extension in a different product mix
Marks : 2
55. Repetition is important in case of :-
a)
b)
c)
d)
Convenience goods
Speciality goods
Shopping goods
Unsought goods
56. Customer satisfaction process includes following steps :-
a)
b)
c)
d)
Attractive sales team
Product purchase
After sales service
Repeat purchase
57. is used as a means of maintaining regular contact and dialogue with the consumer.
Consumer Behaviour - 4
Match The Following
Question Correct Answer Your Answer
Smell Cosmetics and food products Cosmetics and food products
Feel Paper products, fabrics Paper products, fabrics
Red colour Warm and sensual Warm and sensual
Blue colour Cool and friendly Cool and friendly
Question Correct Answer Your Answer
Intuitive thinking Least price conscious Least price conscious
Aggression, hunger, sex Id Id
Sensing-thinking type personality Own decision maker Own decision maker
Sensitive thinking Short term consideration Short term consideration
Question Correct Answer Your Answer
Market research Regular process Regular process
Complaint resolution mechanism Integration with decision making level Integration with decision making level
Marketer's challenge Satisfaction of each customer Satisfaction of each customer
Xerox synonymous with photocopy machine Brand level expectation Brand level expectation
Match The Following
Question Correct Answer Your Answer
Market research Regular process Regular process
Complaint resolution mechanism Integration with decision making level General level expectation
Marketer's challenge Satisfaction of each customer Satisfaction of each customer
Xerox synonymous with photocopy machine Brand level expectation Category level expectation
Match The Following
Question Correct Answer Your Answer
No black marketing Social responsibility Social responsibility
Infancy stage Consumerism Consumerism
Statutory regulation Trade Marks and Merchandise Marks Act, 1958 Trade Marks and Merchandise Marks Act, 1958
Full time forcing Variation of tie-up sales Variation of tie-up sales
Match The Following
Question Correct Answer Your Answer
Reports by Federation of Indian Chambers of Commerce Non-government publication Government publication
Types of data Primary and secondary Primary and secondary
New product launch Non routine problem Communication problem
Survey research Communication problem Non-government publication
Formal product Image, quality etc of company
Traditional organisation No customer complaints handling
Feedback Service oriented industries
Customer orientation Maximum customer delight
Multiple suppliers Avoid the possibility of supplier failure
Buying centre roles Influencer, buyer, decider, gatekeeper, initiator
Buying centre Decision makers
Breakdown High opportunity cost
Question Correct Answer Your Answer
Survey Data collection method Internal/Govt. agency
Consumer Research Analysis of information Analysis of information
Primary Data Source Data collection method
ORG External agency Internal/Govt. agency
Question Correct Answer Your Answer
Physical risk Risk to human body Risk to human body
Psychological risk Risk of losing self esteem Risk of losing self esteem
Social risk Risk in purchasing items which enhance social attractiveness Risk in purchasing items which enhance social attractiveness
Performance risk the purchased product not achieving desired results the purchased product not achieving desired results
Market research Regular process Regular process
Complaint resolution mechanism Integration with decision making level
Marketer's challenge Satisfaction of each customer
Xerox synonymous with photocopy machine Brand level expectation
No black marketing Social responsibility
Infancy stage Consumerism
Statutory regulation Trade Marks and Merchandise Marks Act 1958
Full time forcing Variation of tie-up sales
Match The Following
Question Correct Answer Your Answer
Brand Ambassadors Celebrities in different fields Celebrities in different fields
Sacred consumption Consumption of goods that promote beauty Consumption of goods that promote beauty
Secular consumption Promotes technology Promotes technology
Opinion leaders Involve in social activity Involve in social activity
Match The Following
Question Correct Answer Your Answer
Intuitive thinking Least price conscious Least price conscious
Aggression, hunger, sex Id Id
Sensing-thinking type personality Own decision maker Own decision maker
Sensitive thinking Short term consideration Short term consideration
Match The Following
Question Correct Answer Your Answer
No black marketing Social responsibility Social responsibility
Infancy stage Consumerism Consumerism
Statutory regulation Trade Marks and Merchandise Marks Act, 1958 Trade Marks and Merchandise Marks Act, 1958
Full time forcing Variation of tie-up sales Variation of tie-up sales
Match The Following
Question Correct Answer Your Answer
Reports by Federation of Indian Chambers of Commerce Non-government publication Government publication
Types of data Primary and secondary Primary and secondary
New product launch Non routine problem Communication problem
Survey research Communication problem Non-government publication
Match The Following
Question Correct Answer Your Answer
Formal product Image, quality etc of company Services bought by the consumer
Traditional organisation No customer complaints handling Image, quality etc of company
Feedback Service oriented industries Maximum customer delight
Customer orientation Maximum customer delight Customer benefits and experience of service
Match The Following
Question Correct Answer Your Answer
Brand Ambassadors Celebrities in different fields Celebrities in different fields
Sacred consumption Consumption of goods that promote beauty Consumption of goods that promote beauty
Secular consumption Promotes technology Is type of standard consumption
Opinion leaders Involve in social activity Involve in social activity
Match The Following
Question Correct Answer Your Answer
Market research Regular process Regular process
Complaint resolution mechanism Integration with decision making level Satisfaction of each customer
Marketer's challenge Satisfaction of each customer Integration with decision making level
Xerox synonymous with photocopy machine Brand level expectation Brand level expectation
Question Correct Answer Your Answer
Advance info and knowledge on products leads to Reduction in brand loyalty Are same as olden times
Today's male purchasing roles Include childcare and involvement in cooking also Imply no change in Buying Patterns
Today's female purchasing roles Are changed because of more financial independence Reduction in brand loyalty
Greater time pressures for individuals result in More convenience utilization thru use of vending machines / internet buying etc More convenience utilization thru use of vending machines / internet buying etc
Match The Following
would like the Question Correct Answer Your Answer
Optimum stimualtion level is less than the present status Relief seeking Relief seeking
Ideal self image How they would like to see themselves How they actually see them
Optimum stimulation level is more than present status Restless How they would like to see themselves
Optimum stimulation level is equal to present living status Satisfied How they society to see them
Match The Following
Question Correct Answer Your Answer
Unforeseen factors Breakdown, bankruptcy Decides number of members in DMU
Perceived risk Decides number of members in DMU Breakdown, bankruptcy
Degree of centralisation Company specific problems Influences expectations
Perceptual distortion Influences expectations Product specific problem
The Following
Question Correct Answer Your Answer
Brand Ambassadors Celebrities in different fields Celebrities in different fields
Sacred consumption Consumption of goods that promote beauty Consumption of goods that promote beauty
Secular consumption Promotes technology Promotes technology
Opinion leaders Involve in social activity Involve in social activity
Match The Following
Question Correct Answer Your Answer
Unforeseen factors Breakdown, bankruptcy Breakdown, bankruptcy
Perceived risk Decides number of members in DMU Decides number of members in DMU
Degree of centralisation Company specific problems Company specific problems
Perceptual distortion Influences expectations Influences expectations
Match The Following
Question Correct Answer Your Answer
Formal product Image, quality etc of company Maximum customer delight
Traditional organisation No customer complaints handling No customer complaints handling
Feedback Service oriented industries Image, quality etc of company
Customer orientation Maximum customer delight Customer benefits and experience of service
Match The Following
Question Correct Answer Your Answer
Ideal self image How they would like to see themselves How they would like to see themselves
Optimum stimulation level is more than present status Restless Restless
Optimum stimulation level is equal to present living status Satisfied Satisfied
Optimum stimualtion level is less than the present status Relief seeking Relief seeking
Match The Following
Question Correct Answer Your Answer
Formal product Image, quality etc of company Image, quality etc of company
Traditional organisation No customer complaints handling No customer complaints handling
Feedback Service oriented industries Service oriented industries
Customer orientation Maximum customer delight Maximum customer delight
Match The Following
Question Correct Answer Your Answer
Unforeseen factors Breakdown, bankruptcy Breakdown, bankruptcy
Perceived risk Decides number of members in DMU Decides number of members in DMU
Degree of centralisation Company specific problems Company specific problems
Perceptual distortion Influences expectations Influences expectations
Question Correct Answer Your Answer
Smell Cosmetics and food products Cosmetics and food products
Feel Paper products, fabrics Paper products, fabrics
Red colour Warm and sensual Warm and sensual
Blue colour Cool and friendly Cool and friendly
Question Correct Answer Your Answer
Intuitive thinking Least price conscious Least price conscious
Aggression, hunger, sex Id Id
Sensing-thinking type personality Own decision maker Own decision maker
Sensitive thinking Short term consideration Short term consideration
Question Correct Answer Your Answer
Market research Regular process Regular process
Complaint resolution mechanism Integration with decision making level Integration with decision making level
Marketer's challenge Satisfaction of each customer Satisfaction of each customer
Xerox synonymous with photocopy machine Brand level expectation Brand level expectation
Match The Following
Question Correct Answer Your Answer
Market research Regular process Regular process
Complaint resolution mechanism Integration with decision making level General level expectation
Marketer's challenge Satisfaction of each customer Satisfaction of each customer
Xerox synonymous with photocopy machine Brand level expectation Category level expectation
Match The Following
Question Correct Answer Your Answer
No black marketing Social responsibility Social responsibility
Infancy stage Consumerism Consumerism
Statutory regulation Trade Marks and Merchandise Marks Act, 1958 Trade Marks and Merchandise Marks Act, 1958
Full time forcing Variation of tie-up sales Variation of tie-up sales
Match The Following
Question Correct Answer Your Answer
Reports by Federation of Indian Chambers of Commerce Non-government publication Government publication
Types of data Primary and secondary Primary and secondary
New product launch Non routine problem Communication problem
Survey research Communication problem Non-government publication
Formal product Image, quality etc of company
Traditional organisation No customer complaints handling
Feedback Service oriented industries
Customer orientation Maximum customer delight
Multiple suppliers Avoid the possibility of supplier failure
Buying centre roles Influencer, buyer, decider, gatekeeper, initiator
Buying centre Decision makers
Breakdown High opportunity cost
Question Correct Answer Your Answer
Survey Data collection method Internal/Govt. agency
Consumer Research Analysis of information Analysis of information
Primary Data Source Data collection method
ORG External agency Internal/Govt. agency
Question Correct Answer Your Answer
Physical risk Risk to human body Risk to human body
Psychological risk Risk of losing self esteem Risk of losing self esteem
Social risk Risk in purchasing items which enhance social attractiveness Risk in purchasing items which enhance social attractiveness
Performance risk the purchased product not achieving desired results the purchased product not achieving desired results
Market research Regular process Regular process
Complaint resolution mechanism Integration with decision making level
Marketer's challenge Satisfaction of each customer
Xerox synonymous with photocopy machine Brand level expectation
No black marketing Social responsibility
Infancy stage Consumerism
Statutory regulation Trade Marks and Merchandise Marks Act 1958
Full time forcing Variation of tie-up sales
Match The Following
Question Correct Answer Your Answer
Brand Ambassadors Celebrities in different fields Celebrities in different fields
Sacred consumption Consumption of goods that promote beauty Consumption of goods that promote beauty
Secular consumption Promotes technology Promotes technology
Opinion leaders Involve in social activity Involve in social activity
Match The Following
Question Correct Answer Your Answer
Intuitive thinking Least price conscious Least price conscious
Aggression, hunger, sex Id Id
Sensing-thinking type personality Own decision maker Own decision maker
Sensitive thinking Short term consideration Short term consideration
Match The Following
Question Correct Answer Your Answer
No black marketing Social responsibility Social responsibility
Infancy stage Consumerism Consumerism
Statutory regulation Trade Marks and Merchandise Marks Act, 1958 Trade Marks and Merchandise Marks Act, 1958
Full time forcing Variation of tie-up sales Variation of tie-up sales
Match The Following
Question Correct Answer Your Answer
Reports by Federation of Indian Chambers of Commerce Non-government publication Government publication
Types of data Primary and secondary Primary and secondary
New product launch Non routine problem Communication problem
Survey research Communication problem Non-government publication
Match The Following
Question Correct Answer Your Answer
Formal product Image, quality etc of company Services bought by the consumer
Traditional organisation No customer complaints handling Image, quality etc of company
Feedback Service oriented industries Maximum customer delight
Customer orientation Maximum customer delight Customer benefits and experience of service
Match The Following
Question Correct Answer Your Answer
Brand Ambassadors Celebrities in different fields Celebrities in different fields
Sacred consumption Consumption of goods that promote beauty Consumption of goods that promote beauty
Secular consumption Promotes technology Is type of standard consumption
Opinion leaders Involve in social activity Involve in social activity
Match The Following
Question Correct Answer Your Answer
Market research Regular process Regular process
Complaint resolution mechanism Integration with decision making level Satisfaction of each customer
Marketer's challenge Satisfaction of each customer Integration with decision making level
Xerox synonymous with photocopy machine Brand level expectation Brand level expectation
Question Correct Answer Your Answer
Advance info and knowledge on products leads to Reduction in brand loyalty Are same as olden times
Today's male purchasing roles Include childcare and involvement in cooking also Imply no change in Buying Patterns
Today's female purchasing roles Are changed because of more financial independence Reduction in brand loyalty
Greater time pressures for individuals result in More convenience utilization thru use of vending machines / internet buying etc More convenience utilization thru use of vending machines / internet buying etc
Match The Following
would like the Question Correct Answer Your Answer
Optimum stimualtion level is less than the present status Relief seeking Relief seeking
Ideal self image How they would like to see themselves How they actually see them
Optimum stimulation level is more than present status Restless How they would like to see themselves
Optimum stimulation level is equal to present living status Satisfied How they society to see them
Match The Following
Question Correct Answer Your Answer
Unforeseen factors Breakdown, bankruptcy Decides number of members in DMU
Perceived risk Decides number of members in DMU Breakdown, bankruptcy
Degree of centralisation Company specific problems Influences expectations
Perceptual distortion Influences expectations Product specific problem
The Following
Question Correct Answer Your Answer
Brand Ambassadors Celebrities in different fields Celebrities in different fields
Sacred consumption Consumption of goods that promote beauty Consumption of goods that promote beauty
Secular consumption Promotes technology Promotes technology
Opinion leaders Involve in social activity Involve in social activity
Match The Following
Question Correct Answer Your Answer
Unforeseen factors Breakdown, bankruptcy Breakdown, bankruptcy
Perceived risk Decides number of members in DMU Decides number of members in DMU
Degree of centralisation Company specific problems Company specific problems
Perceptual distortion Influences expectations Influences expectations
Match The Following
Question Correct Answer Your Answer
Formal product Image, quality etc of company Maximum customer delight
Traditional organisation No customer complaints handling No customer complaints handling
Feedback Service oriented industries Image, quality etc of company
Customer orientation Maximum customer delight Customer benefits and experience of service
Match The Following
Question Correct Answer Your Answer
Ideal self image How they would like to see themselves How they would like to see themselves
Optimum stimulation level is more than present status Restless Restless
Optimum stimulation level is equal to present living status Satisfied Satisfied
Optimum stimualtion level is less than the present status Relief seeking Relief seeking
Match The Following
Question Correct Answer Your Answer
Formal product Image, quality etc of company Image, quality etc of company
Traditional organisation No customer complaints handling No customer complaints handling
Feedback Service oriented industries Service oriented industries
Customer orientation Maximum customer delight Maximum customer delight
Match The Following
Question Correct Answer Your Answer
Unforeseen factors Breakdown, bankruptcy Breakdown, bankruptcy
Perceived risk Decides number of members in DMU Decides number of members in DMU
Degree of centralisation Company specific problems Company specific problems
Perceptual distortion Influences expectations Influences expectations
Consumer Behaviour - 3
1. It constitutes the moral factor of personality:-
Ego
2. JND is that difference below which consumer perceives a difference.
False
3. __________ attempts to define good and bad and induces a person to attain perfection.
Superego
4. Name the market whose product has a universal application:
Horizontal
5. Question Characteristics of Reference price :-
Correct Answer Changes, More knowledge less price range
Your Answer More knowledge less price range
6. In Which model, Consumers identifies the attribute of the product he is interested in and assigns weight age?
Lexicographic model
7. In________________ Approach marketers consider rural markets to be totally different from the urban market
Differentiated
8. Select The Blank
Question Individuals have a specific perception and image of themselves called ________.
Correct Answer Self concept
Your Answer Self concept
9. True/False
Question Consumer has a right to voice grievances or suggestions.
Correct Answer True
You’re Answer False
10. Multiple Choice Single Answers
Question It is a method of collecting past and current data by recording information :-
Correct Answer Observation survey
Your Answer Questionnaire method
11. Habit occurs in the absence of
Information seeking
Evaluation of alternatives
12. _________occurs when expected needs of customers are fulfilled
Satisfaction
13. Multiple Choice Single Answers
Question What is 'Conative' component of decision making?
Correct Answer Purchase decision
Your Answer Purchase decision
14. It is a malpractice done by supplier to fix price in terms of sale to lessen competition
- Resale price maintenance
15. Lack of customer _________leads to brand extinction
Satisfaction
16. Rural respondent generally can't be interviewed individually
True
17. Superego operates at concsious and uncounsious level
True
18. Toilet soap brand with higher penetration in
Lifebuoy
19. Question Correct Answer Your Answer
Intuitive thinking Least price conscious Least price conscious
Aggression, hunger, sex Id Id
Sensing-thinking type personality Own decision maker Own decision maker
Sensitive thinking Short term consideration Short term consideration
20. ____________occurs when the consumer gets value from product is more than his expectations.
Discrepancy
21. _______ approach does not include the developing of questionnaire and involves less bias
Observation survey
22.Characteristics of rural market are:
Low density of population
Low infrastructure level
23. Type of personality are:
Extrovert
Introvert
24. Economic factors affecting organizational buying are
Credit
Price
25. Brand beliefs are formed by ________ learning in low involvement hierarchy
Active
26.
Self sufficient in food grains at - house hold level
Irrigated land to land dependent on rains ratio - 30:70
Number of villagers with no primary school within 1 km radius - 1.8 lakh villagers
Number of villagers with drinking water problem - 4.5 lakh villagers
27. the most important factor in buying low involvement product is:
brand
28. The production of crops like sorghum, pearl milet, barley and ragi has gone down over the years.
False
29. Anything which is different from what is normally expected tends to attract attention
True
30__________color conveys a friendlier message.
Blue
31. Question Trait theory is based on the following assumptions:-
Correct Answer Relatively stable behavioral tendencies among individuals, Difference in the degree to behavioral tendencies, Relative differences help in characterizing their personalities
32. Primary data has been collected earlier for some other purpose
False
33. Question Measures by government to protect the interests of consumer are :-
Correct Answer Expansion of public sector, statutory regulation
Your Answer Expansion of public sector, Expansion of private sector, statutory regulation, Restrictive trade practices
34. Sellers who cater to the needs of buyers in one particular industry is known as __________ market
Vertical
35. Which of the following refers to those environmental events which increase the likelihood of specific response in the future
Reinforcement
36. The percentage of rural population of rural population of total national population is approximately
70%
37. ________________theory is relevant and important for involving products
Cognative
38. The feeling generated due to Id or superego are ascribed to other person to release tension. This defense mechanism called
Identification
39. Multiple Choice Single Answer
Question It occurs when two stimuli are seen as similar and effects of one substitute for the effects of the other :-
Correct Answer Stimulus generalization
Your Answer Stimulus generalization
40. Important steps of cognative process of brand evaluation are
Purchase decision
Evaluate brands
Form brand beliefs
41. Various malpractices prevalent in the society are
High pressure selling
High Price
42. Question Types of restrictive trade practices are :-
Correct Answer Full time forcing, Area restriction, Predatory pricing
43. True/False
Question Perceptual vigilance helps consumers to collect more information on products about their benefits before purchase.
Correct Answer True
Your Answer False
44. Select the Blank
Question Involvement is ________ needs specific.
Correct Answer Consumer
Human Resource Management - 15
Multiple Choice Single Answer
Question
Which systems are more scientific in the organisations, as each individual will have an individual score card.
Correct Answer
Appraisal
Your Answer
Appraisal
True/False
Question
Majority of the disputes in industries are related to the problem of wages, salaries & benefits
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
What is Business Process Re-engineering?
Correct Answer
The ability of an organisation to step back & rethink the way it does business , Focus on all form business components: strategy, business process, people and technology. , Encouraging enterprenewal adaptation on capabilities with stress on innovative skills & collaborative decision-making
Your Answer
The ability of an organisation to step back & rethink the way it does business , Focus on all form business components: strategy, business process, people and technology.
True/False
Question
Organisations presently are taking measures to satisfy the workers through various methods including the schemes of worker & participation in management
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
In an organisation initiating career planning what modality would essentially form the basis for palcement, transfer and rotation?
Correct Answer
Career path model
Your Answer
Career path model
Select The Blank
Question
Section ________ of the Industrial Disputes Act 1947 , states that an employer should only retrench employees who have been most recently hired.
Correct Answer
25-G
Your Answer
25-G
Multiple Choice Multiple Answer
Question
Within the establishment stage of the career development cycle, what are very important occasions for a young employee?
Correct Answer
The first promotion , Successfully completed asignment , The first performance appraisal
Your Answer
The first promotion , Successfully completed asignment , The first performance appraisal
True/False
Question
Performance development plan is set for the employee by his immediate boss.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
Name the recruitment process which is said to be a costly affair
Correct Answer
External
Your Answer
External
Multiple Choice Single Answer
Question
What does a Supervisory Skill Level Survey entaial?
Correct Answer
Method of measuring training needs of a Co's supervisors through well designed psychometric tests
Your Answer
Method of measuring training needs of a Co's supervisors through well designed psychometric tests
Multiple Choice Multiple Answer
Question
Name the three performance counselling phase.-
Correct Answer
Action Planning , Rapport building , Exploration
Your Answer
Rapport building , Exploration , Action Planning
True/False
Question
The Asian Institute of Management have introduced a unique course called "Managerial Walkabout". The idea of the course came from Prof. M. Gibbons of Simon Fraser University, British Columbia.
Correct Answer
True
Your Answer
False
Select The Blank
Question
The ________ provide resources to approved employment schemes in the organised & marginised sectors
Correct Answer
Employment Generation Fund
Your Answer
Employment Generation Fund
Multiple Choice Multiple Answer
Question
What are the objectives of inspection?
Correct Answer
Removing defects , Consumer satisfaction , Quality product
Your Answer
Removing defects , Consumer satisfaction , Quality product
Multiple Choice Multiple Answer
Question
What includes in Salary Survey ?
Correct Answer
Inflation indicators , Salary budget averages , Average salaries
Your Answer
Average Compensation , Inflation indicators , Average salaries
Multiple Choice Multiple Answer
Question
What are the published literature of the company which help in assessing the strengths and weakness of HRD
Correct Answer
Manual reports , Marked Handouts , Personal Manual
Your Answer
Newspaper , Manual reports , Marked Handouts
Multiple Choice Single Answer
Question
In an employees organisation the flow of decisions from the President / Secretary & Craft / Unit level Union flow to -
Correct Answer
General body of Members of employees organisations
Your Answer
General body of Members of employees organisations
Select The Blank
Question
In indian since the liberalisation process in 19991, FDI flows have developed each year & exports are up by more than ________
Correct Answer
0.5
Your Answer
0.59
Multiple Choice Multiple Answer
Question
According to Gurucharan Das what should Indian companies focus its effort to emerge winners in the light of the liberalization & globalization?
Correct Answer
Be able to capitalize on global trade , Not ignore quality , Product development
Your Answer
Diversity rather than focus on a single area of competence , Be able to capitalize on global trade , Not ignore quality
True/False
Question
Through consumers participation in management, consumer will lose their rights through served technique
Correct Answer
False
Your Answer
False
True/False
Question
Organizations gear most of their management succession activities to the immediate past.
Correct Answer
False
Your Answer
True
Select The Blank
Question
Large recruitment ________ problematic and vice-versa.
Correct Answer
Less
Your Answer
More
Select The Blank
Question
Union leaders at different levels & at federatoins are elected on ________
Correct Answer
democratic principle
Your Answer
democratic principle
Multiple Choice Single Answer
Question
When one's financial & social position is almost entirely determined by the second occupation, the extent of second jobbing may be known as :
Correct Answer
Full Moon Lighting
Your Answer
Quarter Moon lighting
Match The Following
Question
Correct Answer
Your Answer
Feedback
It should be data-based and not impressionistic
It should be data-based and not impressionistic
Rapport building
In this case there is a climate of acceptance & warmth
In this case there is a climate of acceptance & warmth
Exploration
In this case, the employee should appreciate his strengths & weakness.
In this case, the employee should appreciate his strengths & weakness.
Action Planning
In this case, the interview should end with specific plans of action for the development of the employee.
In this case, the interview should end with specific plans of action for the development of the employee.
Select The Blank
Question
For closure government permission is required at least ________ days before the intended closure
Correct Answer
90
Your Answer
90
Multiple Choice Single Answer
Question
Women employees presently restrict / limit their career to selected jobs & organisations. But, they will soon be ready to take up all types of jobs in different types of organisations. This phenomenon is known as -
Correct Answer
Dual career group
Your Answer
Boundrylessness career group
True/False
Question
Employees feel frustrated due to low specialisation in the work
Correct Answer
True
Your Answer
True
True/False
Question
HRD audit can also be used against the HRD department
Correct Answer
True
Your Answer
True
True/False
Question
Under point method, common factors to all the jobs are identified.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
What are the casues for unsound functioning of Indian Tarde unions?
Correct Answer
Multilpe unions , Category wise unions , Intra & inter union rivalry
Your Answer
Multilpe unions , Intra & inter union rivalry , Over membership
Multiple Choice Multiple Answer
Question
Performance Appraisal directly affects the interpersonal relations which are really delicate and difficult to maintain, because of heterogenity in the nature of human beings. It is necessary to follow certain principles like:
Correct Answer
Appraise on the basis of representative information , Appraise on the basis of sufficient information , Appraise on the basis of relevant information
Your Answer
Appraise on the basis of sufficient information , Appraise on the basis of relevant information
Select The Blank
Question
In no phase of business life is ________ as important as in making promotion decesions.
Correct Answer
Integrity
Your Answer
Growth
Select The Blank
Question
The job evaluation programme once installed must be continued on a ________ basis.
Correct Answer
permanent
Your Answer
permanent
Multiple Choice Multiple Answer
Question
360 - Degree Appraisal is to get a broad assessment of an individual from different sources, following factors need to be watched at this stage -
Correct Answer
Individual learning , Organisational learning , Improved Individual behaviour
Your Answer
Individual learning , Organisational learning , Improved Individual behaviour
Select The Blank
Question
________ is the pay which the employee gets based on his performance in the company as per his set role and responsibilities.
Correct Answer
Merit Pay
Your Answer
Compensation
True/False
Question
Employee's organisations in India have their impact on various aspects, policies pertaining to human resources management of various industries
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
Motorola developed an index, Individual Dignity Entitlement based on following questions :
Correct Answer
Do you have a substantive job that contributes to the success of Motorola? , Do you have a career plan and is it exciting, achievable and being acted on? , Do you have on-the-job behaviours and the knowledge base to be successful?
Your Answer
Do you have a substantive job that contributes to the success of Motorola? , Do you have a career plan and is it exciting, achievable and being acted on? , Do you have on-the-job behaviours and the knowledge base to be successful?
Multiple Choice Single Answer
Question
Name the person who suggested the new concept which takes into account various key factors that will tell the overall performance of a job.
Correct Answer
Elliot Jecques
Your Answer
Fred Luthas
Select The Blank
Question
For closure , every worker is to be compensated with ________ average pay for every year of service completed
Correct Answer
15 days
Your Answer
15 days
Multiple Choice Single Answer
Question
Almost all organisations train employees either in their own training colleges or in the training colleges of other organisations. Employees may spend many years at various educational institutes before joining their organisation as employees, which may extend upto -
Correct Answer
15 years
Your Answer
5 years
Match The Following
Question
Correct Answer
Your Answer
"Working on your liabilities"
Life long mission
Life long mission
Assignment to some important task force or committee
Offsetting Plateauing effect
Offsetting Plateauing effect
Need-opportunity Alignment
Crucial role played by HRD
Crucial role played by HRD
Continued self development
A leadership quality
A leadership quality
Multiple Choice Multiple Answer
Question
Name the three important components in aligning business strategy with HR practice:
Correct Answer
Business Strategy , Human Resource Practices , Organisational Capabilities
Your Answer
Business Strategy , Human Resource Practices , Organisational Capabilities
Multiple Choice Single Answer
Question
When do managers lose faith in the fairness of the top management.
Correct Answer
Promoting from outside
Your Answer
Promoting from outside
Multiple Choice Single Answer
Question
Name the situation where a person takes the necessary steps at the right moment of time
Correct Answer
Action
Your Answer
Action
Select The Blank
Question
A dynamic and everchanging environment calls for a shift in approach from ________ human resource management to a proactive and innovative one.
Correct Answer
reactive
Your Answer
reactive
Multiple Choice Single Answer
Question
When was the act of absorbing & incorporating the best contemporary practices relevant to the companies needs & by whom?
Correct Answer
Xerox (mid 70's)
Your Answer
Xerox (mid 60's)
Question
Which systems are more scientific in the organisations, as each individual will have an individual score card.
Correct Answer
Appraisal
Your Answer
Appraisal
True/False
Question
Majority of the disputes in industries are related to the problem of wages, salaries & benefits
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
What is Business Process Re-engineering?
Correct Answer
The ability of an organisation to step back & rethink the way it does business , Focus on all form business components: strategy, business process, people and technology. , Encouraging enterprenewal adaptation on capabilities with stress on innovative skills & collaborative decision-making
Your Answer
The ability of an organisation to step back & rethink the way it does business , Focus on all form business components: strategy, business process, people and technology.
True/False
Question
Organisations presently are taking measures to satisfy the workers through various methods including the schemes of worker & participation in management
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
In an organisation initiating career planning what modality would essentially form the basis for palcement, transfer and rotation?
Correct Answer
Career path model
Your Answer
Career path model
Select The Blank
Question
Section ________ of the Industrial Disputes Act 1947 , states that an employer should only retrench employees who have been most recently hired.
Correct Answer
25-G
Your Answer
25-G
Multiple Choice Multiple Answer
Question
Within the establishment stage of the career development cycle, what are very important occasions for a young employee?
Correct Answer
The first promotion , Successfully completed asignment , The first performance appraisal
Your Answer
The first promotion , Successfully completed asignment , The first performance appraisal
True/False
Question
Performance development plan is set for the employee by his immediate boss.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
Name the recruitment process which is said to be a costly affair
Correct Answer
External
Your Answer
External
Multiple Choice Single Answer
Question
What does a Supervisory Skill Level Survey entaial?
Correct Answer
Method of measuring training needs of a Co's supervisors through well designed psychometric tests
Your Answer
Method of measuring training needs of a Co's supervisors through well designed psychometric tests
Multiple Choice Multiple Answer
Question
Name the three performance counselling phase.-
Correct Answer
Action Planning , Rapport building , Exploration
Your Answer
Rapport building , Exploration , Action Planning
True/False
Question
The Asian Institute of Management have introduced a unique course called "Managerial Walkabout". The idea of the course came from Prof. M. Gibbons of Simon Fraser University, British Columbia.
Correct Answer
True
Your Answer
False
Select The Blank
Question
The ________ provide resources to approved employment schemes in the organised & marginised sectors
Correct Answer
Employment Generation Fund
Your Answer
Employment Generation Fund
Multiple Choice Multiple Answer
Question
What are the objectives of inspection?
Correct Answer
Removing defects , Consumer satisfaction , Quality product
Your Answer
Removing defects , Consumer satisfaction , Quality product
Multiple Choice Multiple Answer
Question
What includes in Salary Survey ?
Correct Answer
Inflation indicators , Salary budget averages , Average salaries
Your Answer
Average Compensation , Inflation indicators , Average salaries
Multiple Choice Multiple Answer
Question
What are the published literature of the company which help in assessing the strengths and weakness of HRD
Correct Answer
Manual reports , Marked Handouts , Personal Manual
Your Answer
Newspaper , Manual reports , Marked Handouts
Multiple Choice Single Answer
Question
In an employees organisation the flow of decisions from the President / Secretary & Craft / Unit level Union flow to -
Correct Answer
General body of Members of employees organisations
Your Answer
General body of Members of employees organisations
Select The Blank
Question
In indian since the liberalisation process in 19991, FDI flows have developed each year & exports are up by more than ________
Correct Answer
0.5
Your Answer
0.59
Multiple Choice Multiple Answer
Question
According to Gurucharan Das what should Indian companies focus its effort to emerge winners in the light of the liberalization & globalization?
Correct Answer
Be able to capitalize on global trade , Not ignore quality , Product development
Your Answer
Diversity rather than focus on a single area of competence , Be able to capitalize on global trade , Not ignore quality
True/False
Question
Through consumers participation in management, consumer will lose their rights through served technique
Correct Answer
False
Your Answer
False
True/False
Question
Organizations gear most of their management succession activities to the immediate past.
Correct Answer
False
Your Answer
True
Select The Blank
Question
Large recruitment ________ problematic and vice-versa.
Correct Answer
Less
Your Answer
More
Select The Blank
Question
Union leaders at different levels & at federatoins are elected on ________
Correct Answer
democratic principle
Your Answer
democratic principle
Multiple Choice Single Answer
Question
When one's financial & social position is almost entirely determined by the second occupation, the extent of second jobbing may be known as :
Correct Answer
Full Moon Lighting
Your Answer
Quarter Moon lighting
Match The Following
Question
Correct Answer
Your Answer
Feedback
It should be data-based and not impressionistic
It should be data-based and not impressionistic
Rapport building
In this case there is a climate of acceptance & warmth
In this case there is a climate of acceptance & warmth
Exploration
In this case, the employee should appreciate his strengths & weakness.
In this case, the employee should appreciate his strengths & weakness.
Action Planning
In this case, the interview should end with specific plans of action for the development of the employee.
In this case, the interview should end with specific plans of action for the development of the employee.
Select The Blank
Question
For closure government permission is required at least ________ days before the intended closure
Correct Answer
90
Your Answer
90
Multiple Choice Single Answer
Question
Women employees presently restrict / limit their career to selected jobs & organisations. But, they will soon be ready to take up all types of jobs in different types of organisations. This phenomenon is known as -
Correct Answer
Dual career group
Your Answer
Boundrylessness career group
True/False
Question
Employees feel frustrated due to low specialisation in the work
Correct Answer
True
Your Answer
True
True/False
Question
HRD audit can also be used against the HRD department
Correct Answer
True
Your Answer
True
True/False
Question
Under point method, common factors to all the jobs are identified.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
What are the casues for unsound functioning of Indian Tarde unions?
Correct Answer
Multilpe unions , Category wise unions , Intra & inter union rivalry
Your Answer
Multilpe unions , Intra & inter union rivalry , Over membership
Multiple Choice Multiple Answer
Question
Performance Appraisal directly affects the interpersonal relations which are really delicate and difficult to maintain, because of heterogenity in the nature of human beings. It is necessary to follow certain principles like:
Correct Answer
Appraise on the basis of representative information , Appraise on the basis of sufficient information , Appraise on the basis of relevant information
Your Answer
Appraise on the basis of sufficient information , Appraise on the basis of relevant information
Select The Blank
Question
In no phase of business life is ________ as important as in making promotion decesions.
Correct Answer
Integrity
Your Answer
Growth
Select The Blank
Question
The job evaluation programme once installed must be continued on a ________ basis.
Correct Answer
permanent
Your Answer
permanent
Multiple Choice Multiple Answer
Question
360 - Degree Appraisal is to get a broad assessment of an individual from different sources, following factors need to be watched at this stage -
Correct Answer
Individual learning , Organisational learning , Improved Individual behaviour
Your Answer
Individual learning , Organisational learning , Improved Individual behaviour
Select The Blank
Question
________ is the pay which the employee gets based on his performance in the company as per his set role and responsibilities.
Correct Answer
Merit Pay
Your Answer
Compensation
True/False
Question
Employee's organisations in India have their impact on various aspects, policies pertaining to human resources management of various industries
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
Motorola developed an index, Individual Dignity Entitlement based on following questions :
Correct Answer
Do you have a substantive job that contributes to the success of Motorola? , Do you have a career plan and is it exciting, achievable and being acted on? , Do you have on-the-job behaviours and the knowledge base to be successful?
Your Answer
Do you have a substantive job that contributes to the success of Motorola? , Do you have a career plan and is it exciting, achievable and being acted on? , Do you have on-the-job behaviours and the knowledge base to be successful?
Multiple Choice Single Answer
Question
Name the person who suggested the new concept which takes into account various key factors that will tell the overall performance of a job.
Correct Answer
Elliot Jecques
Your Answer
Fred Luthas
Select The Blank
Question
For closure , every worker is to be compensated with ________ average pay for every year of service completed
Correct Answer
15 days
Your Answer
15 days
Multiple Choice Single Answer
Question
Almost all organisations train employees either in their own training colleges or in the training colleges of other organisations. Employees may spend many years at various educational institutes before joining their organisation as employees, which may extend upto -
Correct Answer
15 years
Your Answer
5 years
Match The Following
Question
Correct Answer
Your Answer
"Working on your liabilities"
Life long mission
Life long mission
Assignment to some important task force or committee
Offsetting Plateauing effect
Offsetting Plateauing effect
Need-opportunity Alignment
Crucial role played by HRD
Crucial role played by HRD
Continued self development
A leadership quality
A leadership quality
Multiple Choice Multiple Answer
Question
Name the three important components in aligning business strategy with HR practice:
Correct Answer
Business Strategy , Human Resource Practices , Organisational Capabilities
Your Answer
Business Strategy , Human Resource Practices , Organisational Capabilities
Multiple Choice Single Answer
Question
When do managers lose faith in the fairness of the top management.
Correct Answer
Promoting from outside
Your Answer
Promoting from outside
Multiple Choice Single Answer
Question
Name the situation where a person takes the necessary steps at the right moment of time
Correct Answer
Action
Your Answer
Action
Select The Blank
Question
A dynamic and everchanging environment calls for a shift in approach from ________ human resource management to a proactive and innovative one.
Correct Answer
reactive
Your Answer
reactive
Multiple Choice Single Answer
Question
When was the act of absorbing & incorporating the best contemporary practices relevant to the companies needs & by whom?
Correct Answer
Xerox (mid 70's)
Your Answer
Xerox (mid 60's)
Managerial Economics - 23
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer
Question Pure public goods are subject to the law of decreasing average cost, because of the
Correct Answer economies of scale
Your Answer economies of scale
Multiple Choice Multiple Answer
Question Features of Long –run market are
Correct Answer It is durable goods market , Supply can be increased or reduced according to the demand , Sellers at least recover minimum price for their goods
Your Answer It is durable goods market , Supply can be increased or reduced according to the demand , Sellers at least recover minimum price for their goods
True/False
Question In case of indivisible goods, which are not priced, the decisions regarding their demand preferences are taken through price mechanism.
Correct Answer False
Your Answer True
Multiple Choice Single Answer
Question A responsible factor for inflation is
Correct Answer hike in prices
Your Answer hike in prices
True/False
Question A monopolist’s product is a unique product.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Important theories of profits are
Correct Answer Uncertainty-bearing theory of profit , Dynamic theory of profit , Life cycle theory
Your Answer Risk taking theory , Uncertainty-bearing theory of profit , Dynamic theory of profit
Multiple Choice Multiple Answer
Question The promoters of a company can get incorporated by filing with the registrarof companies various documents such as
Correct Answer Memorandum of Association , Articles of Association , Prospectus
Your Answer Memorandum of Association , Articles of Association
Select The Blank
Question The cost which enter the accounts book of the firm are referred as ________.
Correct Answer Accounting cost
Your Answer Accounting cost
Multiple Choice Single Answer
Question The indivisible goods whose benefits cannot be priced are called
Correct Answer Pure public goods
Your Answer Pure private goods
Select The Blank
Question The partnership between private sector & government is called ________
Correct Answer Joint sector enterprise
Your Answer Joint sector enterprise
Multiple Choice Single Answer
Question The main objective of a co- operative organization is
Correct Answer service
Your Answer service
Multiple Choice Multiple Answer
Question The features of business or trade cycle are
Correct Answer It is a wave like movement , These fluctuations are recurrent in nature , Expansion and contraction in trade cycle are cumulative in effect
Your Answer It is a wave like movement , These fluctuations are recurrent in nature , Expansion and contraction in trade cycle are cumulative in effect
Match The Following
Question Correct Answer Your Answer
Pollution control certificate Government action Government action
Air pollution Negative externality Measure to reduce externality
Radio or TV signal Positive externality Private Action
Negotiation Private Action Perfect Competition in the market
Multiple Choice Single Answer
Question The profits which must be deducted from the gross profits to arrive at net profits are
Correct Answer Monopoly Profits
Your Answer Accounting Profit
True/False
Question The products sold by different sellers under pure competition are heterogeneous.
Correct Answer False
Your Answer True
Match The Following
Question Correct Answer Your Answer
Public Sector Life Insurance Corporation Life Insurance Corporation
Competitive Industry Homogenous Product Non capitalist in nature
Monopoly Firm One Firm One Firm
Plant Technical Unit Technical Unit
Multiple Choice Single Answer
Question Cournot' , the economists who defined the term 'market' different from that of the traditional sense is an
Correct Answer French economists
Your Answer German economists
Multiple Choice Single Answer
Question According J.B.Clark, profit is the reward paid for
Correct Answer dynamism
Your Answer risk bearing
Select The Blank
Question The goods become ________ only when each individual has an access to the entire amount of it and its use by the individual does not reduce its availability to others.
Correct Answer indivisible
Your Answer divisible
Multiple Choice Multiple Answer
Question The advantage of cost-benefit analysis are
Correct Answer Maximization of social welfare , Objective measurement of the trade-off , Maximization of difference between total benefits & total costs
Your Answer Objective measurement of the trade-off , Maximization of difference between total benefits & total costs , Applicable only in partial equilibrium framework.
True/False
Question Supply management is related to the volume ofsupply & its distribution system.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question The important determinants of supply are
Correct Answer Always referred to in relation to price & time , Government policy , Availability of factors of production
Your Answer Availability of factors of production , Tastes and preferences of producer
Multiple Choice Multiple Answer
Question The features of a Joint Stock-Company are
Correct Answer perpetual succession , limited liability , free transferability of shares
Your Answer perpetual succession , limited liability , free transferability of shares
Select The Blank
Question If the output rises in the greater proportion than that of the increase in factor inputs, it is referred to as ________.
Correct Answer increasing returns to scale.
Your Answer increasing returns to scale.
Select The Blank
Question A fall in price tends the demand for goods to ________
Correct Answer expand
Your Answer increase
Multiple Choice Multiple Answer
Question Average propensity to consume is characterized as follows
Correct Answer the ratio of consumption expenditure to any particular level of income , It is found by dividing consumption expenditure by income , It is expressed as the percentage of income consumed
Your Answer the ratio of consumption expenditure to any particular level of income , It is found by dividing consumption expenditure by income , It is expressed as the percentage of income consumed
True/False
Question In case of the co-operative societies supplying cheap inputs or supplying consumer products at fair prices, a system of subsidized pricing is followed.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Individual Demand Schedule
Correct Answer Is in tabular form , It shows the prices of goods , It shows the quantities of a commodity purchased
Your Answer Is in tabular form , It shows the prices of goods , It shows the quantities of a commodity purchased
Select The Blank
Question Perfectly elastic demand curve is ________
Correct Answer horizontal
Your Answer horizontal
Multiple Choice Multiple Answer
Question Methods of measurement of elasticity are
Correct Answer Percentage method , Point elasticity method , Total outlay expenditure method
Your Answer Percentage method , Point elasticity method , Unitary elastic demand method
Select The Blank
Question In the context of externalities, driving the smoke-emitting buses and trucks in the cities is an example of ________ cost.
Correct Answer social
Your Answer social
True/False
Question There are no real exceptions to the law of demand
Correct Answer False
Your Answer False
True/False
Question The divisible goods, whose benefits can be priced, are called pure public goods.
Correct Answer False
Your Answer True
True/False
Question In the measurement of profit, the differences in the concept of profit arise due to differences in cost concepts.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Demand forecasts are necessary for
Correct Answer Fulfillment of objective of the plans , Preparation of a budget , Expansion of firms
Your Answer Fulfillment of objective of the plans , Preparation of a budget , Expansion of firms
Select The Blank
Question Economists like A.C.Harberger have shown that the cost benefit analysis can be applied to ________ analysis.
Correct Answer general equilibrium
Your Answer general equilibrium
Multiple Choice Single Answer
Question The economists who defined the term 'market' different from that of the traditional sense is
Correct Answer Jevons & Cournot
Your Answer Marshall
Multiple Choice Single Answer
Question The act of manufacturing goods and services is called
Correct Answer production
Your Answer production
True/False
Question Price discrimination is possible in perfect competition
Correct Answer False
Your Answer False
Select The Blank
Question Supply is predominantly determined by ________.
Correct Answer stock
Your Answer demand
Select The Blank
Question The social costs and benefits are the external economies and diseconomies resulting from the ________ activities, which are known as, "externalities"
Correct Answer firm's
Your Answer government
True/False
Question Free riders' is a term associated with the people who would like to have benefit of a good without sharing the cost of its supply.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question Change in income of a person may result in demand for goods to
Correct Answer change
Your Answer change
Multiple Choice Single Answer
Question Managerial economics aims at providing guidance to the firms for
Correct Answer decision making
Your Answer decision making
Multiple Choice Single Answer
Question When in order to satisfy a given want , 2 or more goods are needed in combination, these goods are called
Correct Answer complimentary goods
Your Answer complimentary goods
Multiple Choice Multiple Answer
Question Forecasts can be made at the level of
Correct Answer A firm , An industry , The nation
Your Answer A firm , An industry
Select The Blank
Question Cost-benefit analysis refers to the analysis undertaken to judge any projects ________ whether government or private and find out its worth.
Correct Answer investments
Your Answer investments
Multiple Choice Single Answer
Question Pure public goods are subject to the law of decreasing average cost, because of the
Correct Answer economies of scale
Your Answer economies of scale
Multiple Choice Multiple Answer
Question Features of Long –run market are
Correct Answer It is durable goods market , Supply can be increased or reduced according to the demand , Sellers at least recover minimum price for their goods
Your Answer It is durable goods market , Supply can be increased or reduced according to the demand , Sellers at least recover minimum price for their goods
True/False
Question In case of indivisible goods, which are not priced, the decisions regarding their demand preferences are taken through price mechanism.
Correct Answer False
Your Answer True
Multiple Choice Single Answer
Question A responsible factor for inflation is
Correct Answer hike in prices
Your Answer hike in prices
True/False
Question A monopolist’s product is a unique product.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Important theories of profits are
Correct Answer Uncertainty-bearing theory of profit , Dynamic theory of profit , Life cycle theory
Your Answer Risk taking theory , Uncertainty-bearing theory of profit , Dynamic theory of profit
Multiple Choice Multiple Answer
Question The promoters of a company can get incorporated by filing with the registrarof companies various documents such as
Correct Answer Memorandum of Association , Articles of Association , Prospectus
Your Answer Memorandum of Association , Articles of Association
Select The Blank
Question The cost which enter the accounts book of the firm are referred as ________.
Correct Answer Accounting cost
Your Answer Accounting cost
Multiple Choice Single Answer
Question The indivisible goods whose benefits cannot be priced are called
Correct Answer Pure public goods
Your Answer Pure private goods
Select The Blank
Question The partnership between private sector & government is called ________
Correct Answer Joint sector enterprise
Your Answer Joint sector enterprise
Multiple Choice Single Answer
Question The main objective of a co- operative organization is
Correct Answer service
Your Answer service
Multiple Choice Multiple Answer
Question The features of business or trade cycle are
Correct Answer It is a wave like movement , These fluctuations are recurrent in nature , Expansion and contraction in trade cycle are cumulative in effect
Your Answer It is a wave like movement , These fluctuations are recurrent in nature , Expansion and contraction in trade cycle are cumulative in effect
Match The Following
Question Correct Answer Your Answer
Pollution control certificate Government action Government action
Air pollution Negative externality Measure to reduce externality
Radio or TV signal Positive externality Private Action
Negotiation Private Action Perfect Competition in the market
Multiple Choice Single Answer
Question The profits which must be deducted from the gross profits to arrive at net profits are
Correct Answer Monopoly Profits
Your Answer Accounting Profit
True/False
Question The products sold by different sellers under pure competition are heterogeneous.
Correct Answer False
Your Answer True
Match The Following
Question Correct Answer Your Answer
Public Sector Life Insurance Corporation Life Insurance Corporation
Competitive Industry Homogenous Product Non capitalist in nature
Monopoly Firm One Firm One Firm
Plant Technical Unit Technical Unit
Multiple Choice Single Answer
Question Cournot' , the economists who defined the term 'market' different from that of the traditional sense is an
Correct Answer French economists
Your Answer German economists
Multiple Choice Single Answer
Question According J.B.Clark, profit is the reward paid for
Correct Answer dynamism
Your Answer risk bearing
Select The Blank
Question The goods become ________ only when each individual has an access to the entire amount of it and its use by the individual does not reduce its availability to others.
Correct Answer indivisible
Your Answer divisible
Multiple Choice Multiple Answer
Question The advantage of cost-benefit analysis are
Correct Answer Maximization of social welfare , Objective measurement of the trade-off , Maximization of difference between total benefits & total costs
Your Answer Objective measurement of the trade-off , Maximization of difference between total benefits & total costs , Applicable only in partial equilibrium framework.
True/False
Question Supply management is related to the volume ofsupply & its distribution system.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question The important determinants of supply are
Correct Answer Always referred to in relation to price & time , Government policy , Availability of factors of production
Your Answer Availability of factors of production , Tastes and preferences of producer
Multiple Choice Multiple Answer
Question The features of a Joint Stock-Company are
Correct Answer perpetual succession , limited liability , free transferability of shares
Your Answer perpetual succession , limited liability , free transferability of shares
Select The Blank
Question If the output rises in the greater proportion than that of the increase in factor inputs, it is referred to as ________.
Correct Answer increasing returns to scale.
Your Answer increasing returns to scale.
Select The Blank
Question A fall in price tends the demand for goods to ________
Correct Answer expand
Your Answer increase
Multiple Choice Multiple Answer
Question Average propensity to consume is characterized as follows
Correct Answer the ratio of consumption expenditure to any particular level of income , It is found by dividing consumption expenditure by income , It is expressed as the percentage of income consumed
Your Answer the ratio of consumption expenditure to any particular level of income , It is found by dividing consumption expenditure by income , It is expressed as the percentage of income consumed
True/False
Question In case of the co-operative societies supplying cheap inputs or supplying consumer products at fair prices, a system of subsidized pricing is followed.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Individual Demand Schedule
Correct Answer Is in tabular form , It shows the prices of goods , It shows the quantities of a commodity purchased
Your Answer Is in tabular form , It shows the prices of goods , It shows the quantities of a commodity purchased
Select The Blank
Question Perfectly elastic demand curve is ________
Correct Answer horizontal
Your Answer horizontal
Multiple Choice Multiple Answer
Question Methods of measurement of elasticity are
Correct Answer Percentage method , Point elasticity method , Total outlay expenditure method
Your Answer Percentage method , Point elasticity method , Unitary elastic demand method
Select The Blank
Question In the context of externalities, driving the smoke-emitting buses and trucks in the cities is an example of ________ cost.
Correct Answer social
Your Answer social
True/False
Question There are no real exceptions to the law of demand
Correct Answer False
Your Answer False
True/False
Question The divisible goods, whose benefits can be priced, are called pure public goods.
Correct Answer False
Your Answer True
True/False
Question In the measurement of profit, the differences in the concept of profit arise due to differences in cost concepts.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Demand forecasts are necessary for
Correct Answer Fulfillment of objective of the plans , Preparation of a budget , Expansion of firms
Your Answer Fulfillment of objective of the plans , Preparation of a budget , Expansion of firms
Select The Blank
Question Economists like A.C.Harberger have shown that the cost benefit analysis can be applied to ________ analysis.
Correct Answer general equilibrium
Your Answer general equilibrium
Multiple Choice Single Answer
Question The economists who defined the term 'market' different from that of the traditional sense is
Correct Answer Jevons & Cournot
Your Answer Marshall
Multiple Choice Single Answer
Question The act of manufacturing goods and services is called
Correct Answer production
Your Answer production
True/False
Question Price discrimination is possible in perfect competition
Correct Answer False
Your Answer False
Select The Blank
Question Supply is predominantly determined by ________.
Correct Answer stock
Your Answer demand
Select The Blank
Question The social costs and benefits are the external economies and diseconomies resulting from the ________ activities, which are known as, "externalities"
Correct Answer firm's
Your Answer government
True/False
Question Free riders' is a term associated with the people who would like to have benefit of a good without sharing the cost of its supply.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question Change in income of a person may result in demand for goods to
Correct Answer change
Your Answer change
Multiple Choice Single Answer
Question Managerial economics aims at providing guidance to the firms for
Correct Answer decision making
Your Answer decision making
Multiple Choice Single Answer
Question When in order to satisfy a given want , 2 or more goods are needed in combination, these goods are called
Correct Answer complimentary goods
Your Answer complimentary goods
Multiple Choice Multiple Answer
Question Forecasts can be made at the level of
Correct Answer A firm , An industry , The nation
Your Answer A firm , An industry
Select The Blank
Question Cost-benefit analysis refers to the analysis undertaken to judge any projects ________ whether government or private and find out its worth.
Correct Answer investments
Your Answer investments
Thursday, January 29, 2009
Production Planning and Control - 5
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
True/False
Question
When shop floor scheduling problem larger than 3 machines arise the analytical solution procedures leading to optimality are complex and difficult.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
Total lead time is the summation of following factors :-
Correct Answer
Queue and transit time , Manufacturing time , Order preparation time
Your Answer
Manufacturing time , Delay time , Queue and transit time
Select The Blank
Question
Labour efficiency depends upon ________
Correct Answer
Training and experience
Your Answer
Training and experience
Select The Blank
Question
The LOB technique is made more accurate and fast by using ________.
Correct Answer
Computers
Your Answer
Log-tables
Select The Blank
Question
Process plan is the process of establishing the ________ and most economical path that each part is to follow from raw material stage to finished product stage.
Correct Answer
Shortest
Your Answer
Optimum
Select The Blank
Question
________reflects impact of money tied up in inventory.
Correct Answer
Inventory turnover
Your Answer
Inventory turnover
Multiple Choice Multiple Answer
Question
The check list approach comprises of following parameters :-
Correct Answer
Each department head concerned with efficiency of PPC function is given a set of questions to be answered. , The department head has to answer in "Yes/no" format only , Each "Yes" answer gives one negative score
Your Answer
Each department head concerned with efficiency of PPC function is given a set of questions to be answered. , The department head has to answer in "Yes/no" format only , Each "Yes" answer gives one negative score
Multiple Choice Single Answer
Question
In ABC analysis, the classification is based on :-
Correct Answer
Cumulative cost
Your Answer
Carrying cost
Multiple Choice Single Answer
Question
Find EOQ in Rs from the following data :-Annual consumption = 20, 000 units, Ordering and receiving cost of material = Rs 20 per order, Annual carrying cost or storage cost = 10% of unit cost of material, Cost of material = Rs 50.
Correct Answer
20000
Your Answer
10000
Multiple Choice Single Answer
Question
Spares without which the system will not work are categorized as :-
Correct Answer
Vital
Your Answer
Vital
Match The Following
Question
Correct Answer
Your Answer
Order quantity
Factor influencing process planning
Factor influencing process planning
Machine capacity chart
Dimensional accuracy
Special purpose machines
Mass production
Special purpose machines
General purpose machines with special toolings
Standard elemental time data
Compare alternative processes
Break even analysis
True/False
Question
C type items would never be vital under VED analysis.
Correct Answer
False
Your Answer
False
True/False
Question
In replenishment system, the type of ordering is either according to "stock level" or "pre-fixed time scale".
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
At company's subsidiary stores /tool crib following tools are stored :-
Correct Answer
Consumable tools , Inspection fixtures , Instruments and gauges
Your Answer
Consumable tools , Inspection fixtures , Instruments and gauges
True/False
Question
Exponential smoothening is weighted average method.
Correct Answer
True
Your Answer
True
Select The Blank
Question
The administrative lead time e.g. time involved in processing the order, which may be in periodical review system including the period until next review is called ________ lead time.
Correct Answer
Internal
Your Answer
Cumulative
Select The Blank
Question
Heuristics methods involve drawing procedure diagram which indicates the ________ available for transferring tasks laterally from one column to another to arrive at most promising balance.
Correct Answer
Flexibility
Your Answer
Flexibility
Multiple Choice Single Answer
Question
The light engineering company has one special purpose facing & centering machine And one copying lathe. The foreman has five work orders for processing . The operation Sequence is fixed [ each job is first faced and centered and then copy turned ] . The standard Hours required for each machine to process each work order are shown in the following Table :- Work Order Processing Time [Hours ] Facing & centering machine Copying Lathe I 16 40 II 30 60 III 20 6 IV 15 16 V 25 12 find sequence to minimize requirements of machine hours.
Correct Answer
IV-I-II-V-III
Your Answer
II-III-IV-I-V
True/False
Question
In PERT, use of dummy activities is not much essential.
Correct Answer
False
Your Answer
True
True/False
Question
The make-or-buy decision is not taken only at starting of a factory but has to be reviewed continuously.
Correct Answer
True
Your Answer
True
Select The Blank
Question
Only satisfied customers get in ________ from new customers.
Correct Answer
Business
Your Answer
Business
Multiple Choice Multiple Answer
Question
The following are salient features of the fixed order quantity system :-
Correct Answer
Reorder quantity is always the same which is usually economic order quantity , The time interval between deliveries varies. , Replenishment action is initiated when the stock on hand is just sufficient to meet demand during the lead time.
Your Answer
Reorder quantity is always the same which is usually economic order quantity , Replenishment action is initiated when the stock on hand is just sufficient to meet demand during the lead time. , Percent cumulative cost of item is taken into consideration.
Match The Following
Question
Correct Answer
Your Answer
Tool order
To instruct tool crib to keep tools ready
Instruct to issue tools
Move order
Movement of material from stores to first machine
Movement of material from stores to first machine
Stores issue order
Instruction to stores to issue material
Instruction to stores to issue material
Inspection order
Report inspection results
Report inspection results
Multiple Choice Single Answer
Question
Responsibility of smooth flow of work through different work centers or departments of company rests with :-
Correct Answer
Production control department
Your Answer
Production control department
Select The Blank
Question
________ is the sum of set up time and run time.
Correct Answer
Manufacturing time
Your Answer
Manufacturing time
Multiple Choice Single Answer
Question
Detachable ticket, after filling in required information is :-
Correct Answer
Placed in a tray/box
Your Answer
Given to progress section
Multiple Choice Multiple Answer
Question
Subsidiary orders include :-
Correct Answer
Material Order , Shop order , Inspection order
Your Answer
Material Order , Shop order , Inspection order
Multiple Choice Single Answer
Question
Long termed forecasts are for the period of :-
Correct Answer
5 to 10 years
Your Answer
One year
Multiple Choice Multiple Answer
Question
If actual demand far exceeds forecast, it will result into :-
Correct Answer
Better utilization of equipment , Project margin , Higher material purchase
Your Answer
Better utilization of equipment , Higher material purchase , Increase in labour productivity
Select The Blank
Question
Classification of items on basis of their capital lock up is called ________ analysis.
Correct Answer
XYZ
Your Answer
VED
Multiple Choice Single Answer
Question
Physical Count method of collecting information from manufacturing shops is applicable in following situation :-
Correct Answer
Workshops employing few machines
Your Answer
Workshops producing small parts in huge quantities
Multiple Choice Multiple Answer
Question
The expected time can be minimised by minimising following parameters :-
Correct Answer
Optimistic time , Pessimistic time , Most likely time
Your Answer
Pessimistic time , Lead time
Multiple Choice Single Answer
Question
In order to maintain precedence relationships, the most common approach is to make use of :-
Correct Answer
Precedence diagrams
Your Answer
Precedence diagrams
True/False
Question
There are five manufacturing systems. However, many manufacturers combines two or more systems to produce a final product.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
HML Analysis helps to :-
Correct Answer
Access storage & security requirements , Keep control over departmental head level , Determine frequency of stock verification
Your Answer
Access storage & security requirements , Determine frequency of stock verification , Controls carrying cost
Multiple Choice Single Answer
Question
The sourcing of vendors in case of 'B' type of items is :-
Correct Answer
Medium
Your Answer
Minimum
Select The Blank
Question
Production Planning and Control department acts as a link between company's sales and ________ department.
Correct Answer
Manufacturing
Your Answer
Manufacturing
Multiple Choice Multiple Answer
Question
Move orders, released for material movement from stores to first work center are used for following types of organizations :-
Correct Answer
Big steel plants , Power plants , Heavy machinery manufacturers
Your Answer
Big steel plants , Heavy machinery manufacturers , High volume white goods manufacturers
Multiple Choice Multiple Answer
Question
Smoothing performs following activities:-
Correct Answer
Reallocation of resources , Improving utilization of resources , Conducting Heuristic approach
Your Answer
Improving utilization of resources , Conducting Heuristic approach , Conducting Load flow analysis
Select The Blank
Question
________ phase of PPC makes sure that the programmed production is constantly maintained.
Correct Answer
Control
Your Answer
Control
Multiple Choice Multiple Answer
Question
Process Sheet contains following information :-
Correct Answer
Material Specification , Sequence of operation , Skill of Labour
Your Answer
Material Specification , Sequence of operation , Order Quantity
True/False
Question
The make-or-buy decision becomes necessary when the current source of supply is not able to supply the material in accordance with buyer's quality requirements.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
Negative value of critical ratio :-
Correct Answer
Is meaningless
Your Answer
Indicates shortfall in scheduled delivery period
Multiple Choice Multiple Answer
Question
In linear programming method of line balancing, there are three types of constraints namely :-
Correct Answer
Cycle time constraint , Step or task constraint , Precedence constraints
Your Answer
Cycle time constraint , Step or task constraint , Precedence constraints
Multiple Choice Single Answer
Question
Let us suppose that activity M & N can not start until activity K & L are completed. Activities K &L are therefore :-
Correct Answer
Preceding
Your Answer
Preceding
True/False
Question
XYZ analysis helps to identify few items which account for large amount of money locked up in the stock and take steps for liquidation / reduction.
Correct Answer
True
Your Answer
False
True/False
Question
Overlapping of operations helps in compressing manufacturing time.
Correct Answer
True
Your Answer
False
True/False
Question
When shop floor scheduling problem larger than 3 machines arise the analytical solution procedures leading to optimality are complex and difficult.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
Total lead time is the summation of following factors :-
Correct Answer
Queue and transit time , Manufacturing time , Order preparation time
Your Answer
Manufacturing time , Delay time , Queue and transit time
Select The Blank
Question
Labour efficiency depends upon ________
Correct Answer
Training and experience
Your Answer
Training and experience
Select The Blank
Question
The LOB technique is made more accurate and fast by using ________.
Correct Answer
Computers
Your Answer
Log-tables
Select The Blank
Question
Process plan is the process of establishing the ________ and most economical path that each part is to follow from raw material stage to finished product stage.
Correct Answer
Shortest
Your Answer
Optimum
Select The Blank
Question
________reflects impact of money tied up in inventory.
Correct Answer
Inventory turnover
Your Answer
Inventory turnover
Multiple Choice Multiple Answer
Question
The check list approach comprises of following parameters :-
Correct Answer
Each department head concerned with efficiency of PPC function is given a set of questions to be answered. , The department head has to answer in "Yes/no" format only , Each "Yes" answer gives one negative score
Your Answer
Each department head concerned with efficiency of PPC function is given a set of questions to be answered. , The department head has to answer in "Yes/no" format only , Each "Yes" answer gives one negative score
Multiple Choice Single Answer
Question
In ABC analysis, the classification is based on :-
Correct Answer
Cumulative cost
Your Answer
Carrying cost
Multiple Choice Single Answer
Question
Find EOQ in Rs from the following data :-Annual consumption = 20, 000 units, Ordering and receiving cost of material = Rs 20 per order, Annual carrying cost or storage cost = 10% of unit cost of material, Cost of material = Rs 50.
Correct Answer
20000
Your Answer
10000
Multiple Choice Single Answer
Question
Spares without which the system will not work are categorized as :-
Correct Answer
Vital
Your Answer
Vital
Match The Following
Question
Correct Answer
Your Answer
Order quantity
Factor influencing process planning
Factor influencing process planning
Machine capacity chart
Dimensional accuracy
Special purpose machines
Mass production
Special purpose machines
General purpose machines with special toolings
Standard elemental time data
Compare alternative processes
Break even analysis
True/False
Question
C type items would never be vital under VED analysis.
Correct Answer
False
Your Answer
False
True/False
Question
In replenishment system, the type of ordering is either according to "stock level" or "pre-fixed time scale".
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
At company's subsidiary stores /tool crib following tools are stored :-
Correct Answer
Consumable tools , Inspection fixtures , Instruments and gauges
Your Answer
Consumable tools , Inspection fixtures , Instruments and gauges
True/False
Question
Exponential smoothening is weighted average method.
Correct Answer
True
Your Answer
True
Select The Blank
Question
The administrative lead time e.g. time involved in processing the order, which may be in periodical review system including the period until next review is called ________ lead time.
Correct Answer
Internal
Your Answer
Cumulative
Select The Blank
Question
Heuristics methods involve drawing procedure diagram which indicates the ________ available for transferring tasks laterally from one column to another to arrive at most promising balance.
Correct Answer
Flexibility
Your Answer
Flexibility
Multiple Choice Single Answer
Question
The light engineering company has one special purpose facing & centering machine And one copying lathe. The foreman has five work orders for processing . The operation Sequence is fixed [ each job is first faced and centered and then copy turned ] . The standard Hours required for each machine to process each work order are shown in the following Table :- Work Order Processing Time [Hours ] Facing & centering machine Copying Lathe I 16 40 II 30 60 III 20 6 IV 15 16 V 25 12 find sequence to minimize requirements of machine hours.
Correct Answer
IV-I-II-V-III
Your Answer
II-III-IV-I-V
True/False
Question
In PERT, use of dummy activities is not much essential.
Correct Answer
False
Your Answer
True
True/False
Question
The make-or-buy decision is not taken only at starting of a factory but has to be reviewed continuously.
Correct Answer
True
Your Answer
True
Select The Blank
Question
Only satisfied customers get in ________ from new customers.
Correct Answer
Business
Your Answer
Business
Multiple Choice Multiple Answer
Question
The following are salient features of the fixed order quantity system :-
Correct Answer
Reorder quantity is always the same which is usually economic order quantity , The time interval between deliveries varies. , Replenishment action is initiated when the stock on hand is just sufficient to meet demand during the lead time.
Your Answer
Reorder quantity is always the same which is usually economic order quantity , Replenishment action is initiated when the stock on hand is just sufficient to meet demand during the lead time. , Percent cumulative cost of item is taken into consideration.
Match The Following
Question
Correct Answer
Your Answer
Tool order
To instruct tool crib to keep tools ready
Instruct to issue tools
Move order
Movement of material from stores to first machine
Movement of material from stores to first machine
Stores issue order
Instruction to stores to issue material
Instruction to stores to issue material
Inspection order
Report inspection results
Report inspection results
Multiple Choice Single Answer
Question
Responsibility of smooth flow of work through different work centers or departments of company rests with :-
Correct Answer
Production control department
Your Answer
Production control department
Select The Blank
Question
________ is the sum of set up time and run time.
Correct Answer
Manufacturing time
Your Answer
Manufacturing time
Multiple Choice Single Answer
Question
Detachable ticket, after filling in required information is :-
Correct Answer
Placed in a tray/box
Your Answer
Given to progress section
Multiple Choice Multiple Answer
Question
Subsidiary orders include :-
Correct Answer
Material Order , Shop order , Inspection order
Your Answer
Material Order , Shop order , Inspection order
Multiple Choice Single Answer
Question
Long termed forecasts are for the period of :-
Correct Answer
5 to 10 years
Your Answer
One year
Multiple Choice Multiple Answer
Question
If actual demand far exceeds forecast, it will result into :-
Correct Answer
Better utilization of equipment , Project margin , Higher material purchase
Your Answer
Better utilization of equipment , Higher material purchase , Increase in labour productivity
Select The Blank
Question
Classification of items on basis of their capital lock up is called ________ analysis.
Correct Answer
XYZ
Your Answer
VED
Multiple Choice Single Answer
Question
Physical Count method of collecting information from manufacturing shops is applicable in following situation :-
Correct Answer
Workshops employing few machines
Your Answer
Workshops producing small parts in huge quantities
Multiple Choice Multiple Answer
Question
The expected time can be minimised by minimising following parameters :-
Correct Answer
Optimistic time , Pessimistic time , Most likely time
Your Answer
Pessimistic time , Lead time
Multiple Choice Single Answer
Question
In order to maintain precedence relationships, the most common approach is to make use of :-
Correct Answer
Precedence diagrams
Your Answer
Precedence diagrams
True/False
Question
There are five manufacturing systems. However, many manufacturers combines two or more systems to produce a final product.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
HML Analysis helps to :-
Correct Answer
Access storage & security requirements , Keep control over departmental head level , Determine frequency of stock verification
Your Answer
Access storage & security requirements , Determine frequency of stock verification , Controls carrying cost
Multiple Choice Single Answer
Question
The sourcing of vendors in case of 'B' type of items is :-
Correct Answer
Medium
Your Answer
Minimum
Select The Blank
Question
Production Planning and Control department acts as a link between company's sales and ________ department.
Correct Answer
Manufacturing
Your Answer
Manufacturing
Multiple Choice Multiple Answer
Question
Move orders, released for material movement from stores to first work center are used for following types of organizations :-
Correct Answer
Big steel plants , Power plants , Heavy machinery manufacturers
Your Answer
Big steel plants , Heavy machinery manufacturers , High volume white goods manufacturers
Multiple Choice Multiple Answer
Question
Smoothing performs following activities:-
Correct Answer
Reallocation of resources , Improving utilization of resources , Conducting Heuristic approach
Your Answer
Improving utilization of resources , Conducting Heuristic approach , Conducting Load flow analysis
Select The Blank
Question
________ phase of PPC makes sure that the programmed production is constantly maintained.
Correct Answer
Control
Your Answer
Control
Multiple Choice Multiple Answer
Question
Process Sheet contains following information :-
Correct Answer
Material Specification , Sequence of operation , Skill of Labour
Your Answer
Material Specification , Sequence of operation , Order Quantity
True/False
Question
The make-or-buy decision becomes necessary when the current source of supply is not able to supply the material in accordance with buyer's quality requirements.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
Negative value of critical ratio :-
Correct Answer
Is meaningless
Your Answer
Indicates shortfall in scheduled delivery period
Multiple Choice Multiple Answer
Question
In linear programming method of line balancing, there are three types of constraints namely :-
Correct Answer
Cycle time constraint , Step or task constraint , Precedence constraints
Your Answer
Cycle time constraint , Step or task constraint , Precedence constraints
Multiple Choice Single Answer
Question
Let us suppose that activity M & N can not start until activity K & L are completed. Activities K &L are therefore :-
Correct Answer
Preceding
Your Answer
Preceding
True/False
Question
XYZ analysis helps to identify few items which account for large amount of money locked up in the stock and take steps for liquidation / reduction.
Correct Answer
True
Your Answer
False
True/False
Question
Overlapping of operations helps in compressing manufacturing time.
Correct Answer
True
Your Answer
False
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