Business Process Re-Engineering - 8

LIST OF ATTEMPTED QUESTIONS AND ANSWERS


True/False
Question The project should not be properly explained to the store managers.
Correct Answer False
Your Answer False


Match The Following
Question Correct Answer Your Answer

Video For tele-conferencing For tele-conferencing

Instant messaging For real time exchange of notes & messages For real time exchange of notes & messages

Chat Used to conduct toll-free conversation For tele-communication

Bulletin Board Used to post notices Used to post notices



Multiple Choice Single Answer
Question A Major Principle & Tactics for Reconfiguring around Processes was :-
Correct Answer Orchestrate
Your Answer Orchestrate


Multiple Choice Multiple Answer
Question Pitfalls of ERP implementation are :-
Correct Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer Delays of Supplier Payments , Longer Implementation Times , Inability to support continuous improvement & change management


Multiple Choice Single Answer
Question The flip side of high success potentials is :-
Correct Answer High project risk
Your Answer Low project risk


Select The Blank
Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak
Your Answer Daven port


Multiple Choice Multiple Answer
Question Steps involved in BPR Project are :-
Correct Answer Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer Project Preparation , Redesign of Processes , Implement of new Processes


Multiple Choice Multiple Answer
Question TQM is related to which factor?
Correct Answer Quality System , Management , Personnel
Your Answer Quality System , Management


Multiple Choice Multiple Answer
Question Managing E-Processes consists of :-
Correct Answer ERP , E-Commerce , E-Governance
Your Answer ERP , E-Commerce


Multiple Choice Multiple Answer
Question Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer Waning of enthusiasm , Frustration , Commitment
Your Answer Over enthusiasm , Frustration , Waning of enthusiasm


Multiple Choice Multiple Answer
Question Customer Service Strategies are :-
Correct Answer Service Needs , Cost of Service , Revenue Management
Your Answer Service Needs , Production Technology , Cost of Service


Multiple Choice Single Answer
Question Cost reduction, customer satisfaction goals should be included in :-
Correct Answer Vision statement
Your Answer Mission statement


Select The Blank
Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process
Your Answer Planning for transition


Select The Blank
Question In Micro level reengineering, the performance focus is ________.
Correct Answer Financial
Your Answer Technical


Multiple Choice Multiple Answer
Question Areas of Productivity Increase are :-
Correct Answer Quality , Quantity , Rejection Level
Your Answer Quality , IT , Quantity


Multiple Choice Single Answer
Question Commonly used methodology in SAP R3 implementation is :-
Correct Answer ARIS
Your Answer PM Module


Multiple Choice Multiple Answer
Question During Design Phase, the Top Management should :-
Correct Answer Listen , Respond , Feedback
Your Answer Listen , Respond , Feedback


Select The Blank
Question Simplification & Re-engineering can overlap together from the ________ of an organization.
Correct Answer Process Orientation
Your Answer Process Orientation


True/False
Question "Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer False
Your Answer True


True/False
Question The process matrix illustrates process and information system dependencies.
Correct Answer False
Your Answer True


Multiple Choice Single Answer
Question Example of Internal Resistance is :-
Correct Answer Manager
Your Answer Vendor


Multiple Choice Single Answer
Question Inclusion of customers in the planning process increases :-
Correct Answer Confidence level of strategic plan
Your Answer Reliability of strategic plan


Select The Blank
Question Breakthrough Results in search for & the implementation of radical change in business process are by ________.
Correct Answer BPR
Your Answer ERP


Multiple Choice Multiple Answer
Question The Top Management should also ensure the support of :-
Correct Answer Senior Managers , Stakeholders , Associates
Your Answer Senior Managers , Associates , Processes


True/False
Question Financial integration implies that each of the participants has a financial stake in operations of other participants.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question Which technique is used when sufficient number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer Process benchmarking
Your Answer Process benchmarking


True/False
Question Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer True
Your Answer True


True/False
Question Organizational culture does not have any effect on re-engineering project.
Correct Answer False
Your Answer False


Multiple Choice Multiple Answer
Question Learning objectives in BPR evolution of BPR for E-Business are :-
Correct Answer Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesign
Your Answer Understand how web enabled e-business change the nature of BPR , Principles for organizational material requirement , Principles & tactics for redesign


Select The Blank
Question Hard Barrier example could be ________.
Correct Answer Legal Obstacles
Your Answer External Resistance


Multiple Choice Single Answer
Question In a continuous process improvement mode 4th step is
Correct Answer Measure the performance
Your Answer Identify & implement the improvement


Match The Following
Question Correct Answer Your Answer

Intellectual Capturing the intellectual assets Capturing the intellectual assets

Analytical Improving analysis of information Improving analysis of information

Geographical Coordinating processes across the distances Coordinating processes across the distances

Integrative Coordination between tasks & process Coordination between tasks & process



Multiple Choice Single Answer
Question Companies undertaking BPR projects typically look for :-
Correct Answer Drastic Improvements
Your Answer Drastic Improvements


Multiple Choice Multiple Answer
Question Application Systems Languages are :-
Correct Answer ABAP/4 , VB , VC++
Your Answer VB , VC++


Multiple Choice Single Answer
Question Resistance against indoctrination & power usage is termed as :-
Correct Answer Type B Resistance
Your Answer Type B Resistance


Multiple Choice Multiple Answer
Question Parameters of Micro Level Re-engineering are :-
Correct Answer Optimization , Short , Diverse
Your Answer Optimization , Diverse , Technology


True/False
Question Measurements are central to a fact based decision-making process.
Correct Answer True
Your Answer True


True/False
Question Process re-engineering efforts should be guided by values and beliefs.
Correct Answer False
Your Answer True


Select The Blank
Question The process of ordering from a supplier is called as ________ process.
Correct Answer Interorganised
Your Answer Interdepartmental


Multiple Choice Single Answer
Question Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is called as :-
Correct Answer Value Flow
Your Answer Cash Flow


Select The Blank
Question Cycle Time, Asset Turnover & Response Time goals are achieved by ________.
Correct Answer Velocity Goal
Your Answer Productivity Goal


Select The Blank
Question Open ended statements of purpose to be used when managers do not want to become entangled in specific, are called as ________.
Correct Answer Goals
Your Answer Visions


Select The Blank
Question Squeeze out waiting time in process links to create value is ________ Principle.
Correct Answer Lose Wait
Your Answer Synchronize


True/False
Question Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer False
Your Answer True


True/False
Question The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer True
Your Answer True


Select The Blank
Question In Kaizen, focus is on ________ Improvement.
Correct Answer Continuous
Your Answer Quality


Multiple Choice Single Answer
Question On which point there is similarity between re-engineering and continuous improvement?
Correct Answer Time management
Your Answer Type of change

Business Process Re-Engineering - 7

LIST OF ATTEMPTED QUESTIONS AND ANSWERS



Multiple Choice Single Answer
Question
Who identify the manner in which the organisation will carry out mission?
Correct Answer
Value and beliefs
Your Answer
Vision

Multiple Choice Single Answer
Question
The Behaviour of Critic is :-
Correct Answer
Open
Your Answer
Destructive

Multiple Choice Multiple Answer
Question
Types of Resisting Behaviour are :-
Correct Answer
Terrorist , Critic , Skeptic
Your Answer
Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer
Question
Areas of Productivity Increase are :-
Correct Answer
Quality , Quantity , Rejection Level
Your Answer
Quality , IT , Quantity

Select The Blank
Question
High success potentials flip side is called as ________.
Correct Answer
High project risk
Your Answer
High project risk

Select The Blank
Question
________ weigh the efficiency and productivity by characteristics of a process.
Correct Answer
PCM
Your Answer
CTS

True/False
Question
During implementation of re-engineered processes, top management should provide a support.
Correct Answer
False
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
MIS
Management Information System
Management Information System
Role A
Strong Facilitator
Strong Facilitator
Role B
Team Member
Team Member
Role C
Subject Expert
Subject Expert

True/False
Question
For successful implementation of ERP, it is necessary to carry out business process re-engineering in the organization to derive full advantage from the ERP system.
Correct Answer
True
Your Answer
True

Select The Blank
Question
A strong facilitator & experienced practitioner who brings the methodology with him is ________.
Correct Answer
Role A
Your Answer
Role A

Multiple Choice Multiple Answer
Question
Various Types of Risks are :-
Correct Answer
Technical , Financial , Functional
Your Answer
Technical , Financial , Functional

True/False
Question
The skeptic demonstrates a similar behaviour to the critic.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Business Definition , Process Identification , Process Evaluation

Match The Following
Question
Correct Answer
Your Answer
Saboteur Behaviour
Extremely Negative
Extremely Negative
Critic Behaviour
Open Communication
Open Communication
Skeptic Brhaviour
Similar to Critic
Similar to Critic
Terrorist Behaviour
Warns Everybody
Warns Everybody

True/False
Question
The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer
True
Your Answer
True

True/False
Question
Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
IT applications to improve business process are :-
Correct Answer
In supporting product development process , In supporting order fulfillment process , In supporting logistical process
Your Answer
In supporting product development process , In supporting order fulfillment process , In supporting logistical process

Multiple Choice Multiple Answer
Question
BPR is required for which type of company?
Correct Answer
Manufacturing , IT , Process
Your Answer
Manufacturing , IT , All Departments

Multiple Choice Multiple Answer
Question
Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer
Time investment , Organizational change
Your Answer
Time investment , Organizational change

Select The Blank
Question
________ is considered as point of similarity between re-engineering & continuous improvement project.
Correct Answer
Organizational Change
Your Answer
Organizational Change

Multiple Choice Single Answer
Question
Surveys, annual report, interviews are potential sources for identifying :-
Correct Answer
Future vision
Your Answer
Market research

True/False
Question
Empowered employees can take decisions with speed.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Who governs the conduct in an organization?
Correct Answer
Beliefs , Values
Your Answer
Values , Beliefs

Multiple Choice Single Answer
Question
Integrated Information Systems built to meet the Information & Decision needs of all the functional units of an enterprise is referred as :-
Correct Answer
ERP
Your Answer
ERP

Select The Blank
Question
In a Re-engineering project the Third phase is ________.
Correct Answer
Creating vision for new process
Your Answer
Creating vision for new process

True/False
Question
The software selection process may not involve errors of project content & project management.
Correct Answer
False
Your Answer
True

Select The Blank
Question
Research activity is a ________ process.
Correct Answer
Knowledge based
Your Answer
Knowledge based

Multiple Choice Single Answer
Question
Who are located within the organisation?
Correct Answer
Internal customers
Your Answer
Internal customers

Select The Blank
Question
Financial Year in India ends on ________.
Correct Answer
31st March
Your Answer
31st March

Select The Blank
Question
________ is the starting point for process reengineering efforts.
Correct Answer
Customer identification
Your Answer
Customer identification

Multiple Choice Single Answer
Question
The BPR activities are used in conjunction with :-
Correct Answer
Workflow Analysis
Your Answer
Workflow Analysis

True/False
Question
A completely new computer application system need not be tested thoroughly.
Correct Answer
False
Your Answer
False

True/False
Question
Based on the feedback from the prototype, the business process is not redefined & the instantiated within a business system.
Correct Answer
False
Your Answer
False

Select The Blank
Question
In BPR, you can manage E-Processes through ________.
Correct Answer
E-Commerce
Your Answer
E-Commerce

Multiple Choice Single Answer
Question
Vision statement is a :-
Correct Answer
Framework that guides to choice that determine the nature & direction of an organisation.
Your Answer
Statement that defines the cause of existence of an organisation

True/False
Question
Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer
False
Your Answer
True

True/False
Question
The Information Technology cannot be faulty at all.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Documentation of existing process , Establishing the measures , Carrying the process
Your Answer
Establishing the measures , Carrying the process , Learning from others

Multiple Choice Multiple Answer
Question
Critical Success factor in business are :-
Correct Answer
Cost reduction , Quality enhancement , Service improvement
Your Answer
Cost reduction , Quality enhancement , Service improvement

Multiple Choice Multiple Answer
Question
Managing E-Processes consists of :-
Correct Answer
ERP , E-Commerce , E-Governance
Your Answer
ERP , E-Commerce , E-Governance

Multiple Choice Single Answer
Question
Critical questions are to be answered while formulating the :-
Correct Answer
Vision statement
Your Answer
Mission statement

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Internal Resistance is ________
Correct Answer
Manager
Your Answer
Manager

Multiple Choice Single Answer
Question
Incremental change in the process is:-
Correct Answer
Process Simplification
Your Answer
Continuous improvement

Multiple Choice Single Answer
Question
Which process is not dominant in Business Process Re-engineering?
Correct Answer
Product development
Your Answer
Delivery of goods

Multiple Choice Single Answer
Question
The Barriers which are related People Problems are called as :-
Correct Answer
Soft Barriers
Your Answer
Soft Barriers

Multiple Choice Single Answer
Question
QMS means :-
Correct Answer
Quality Management System
Your Answer
Quality Management System

Business Process Re-Engineering - 6

LIST OF ATTEMPTED QUESTIONS AND ANSWERS



Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Hammer/Champy

True/False
Question
Not to Capture information digitally at the source & propagate it through the process is Digitize & Propagate Principle.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
During Design Phase, the Top Management should :-
Correct Answer
Listen , Respond , Feedback
Your Answer
Listen , Respond , Feedback

Multiple Choice Multiple Answer
Question
What are organizational attributes?
Correct Answer
Mission , Vision
Your Answer
Mission , Vision

True/False
Question
The Business Re-engineering project does not require a new culture.
Correct Answer
False
Your Answer
False

True/False
Question
EPC represents an event which triggers of a set of the functions & functions culminate in events & so on.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
From a process view point, highest priority in an organization is given to :
Correct Answer
Satisfaction of customer
Your Answer
Satisfaction of customer

Multiple Choice Multiple Answer
Question
MRP II is associated with :-
Correct Answer
Men , Machine , Material
Your Answer
Men , Machine , Material

True/False
Question
Customer identification is an end of process re-engineering efforts.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Which of the following activity is not included in planning phase of re-engineering project?
Correct Answer
Conducting benchmarking
Your Answer
Conducting benchmarking

Select The Blank
Question
Hard Barrier example could be ________.
Correct Answer
Legal Obstacles
Your Answer
Legal Obstacles

Select The Blank
Question
Print Media Clippings are produced by ________
Correct Answer
Media Partners
Your Answer
Media Partners

True/False
Question
Organization has both internal & external customers.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Keep the other Senior Managers & stake-holders informed about :-
Correct Answer
Project , Status , Obstacles
Your Answer
Status , Obstacles

Multiple Choice Multiple Answer
Question
Sales and manufacturing business process covers :-
Correct Answer
Market/Marketing research , Stimulation of end users interest , Developing customers partnership
Your Answer
Market/Marketing research , Stimulation of end users interest , Developing customers partnership

Select The Blank
Question
________ quantity the response and cycle time characteristics of a process.
Correct Answer
PTM
Your Answer
PTM

Multiple Choice Single Answer
Question
Internal Individual resistance describes :-
Correct Answer
People Behaviour
Your Answer
People Behaviour

Multiple Choice Single Answer
Question
The BPR principles state that when an inspector is inspecting goods the inspection report should be :-
Correct Answer
Made by the inspector himself to eliminate the probability of errors
Your Answer
Made by the inspector himself to eliminate the probability of errors

Select The Blank
Question
Activities performed by top management level are called as ________ activities
Correct Answer
Strategic
Your Answer
Strategic

Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management

Match The Following
Question
Correct Answer
Your Answer
Political Risks
People Resistance
People Resistance
Financial Risks
ROI
ROI
Technical Risks
IT Solution
IT Solution
Functional Risks
Organization Resistance
Organization Resistance

Multiple Choice Single Answer
Question
In a continuous process improvement mode 4th step is
Correct Answer
Measure the performance
Your Answer
Measure the performance

Multiple Choice Single Answer
Question
Process orientation means :-
Correct Answer
Organizing companies around their processes
Your Answer
Organizing companies around their processes

Select The Blank
Question
________ is the operational process.
Correct Answer
Procurement of raw material
Your Answer
Procurement of raw material

Multiple Choice Single Answer
Question
Micro level reengineering deals in relation to time frame which is :-
Correct Answer
Short
Your Answer
Short

Multiple Choice Single Answer
Question
Which of the following activity is included in planning phase of re-engineering project?
Correct Answer
Defining scope and boundaries of project
Your Answer
Defining scope and boundaries of project

Select The Blank
Question
In Kaizen, focus is on ________ Improvement.
Correct Answer
Continuous
Your Answer
Continuous

Multiple Choice Multiple Answer
Question
Characteristics of operational information systems are :-
Correct Answer
Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal
Your Answer
Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal

Multiple Choice Multiple Answer
Question
Who governs the conduct in an organization?
Correct Answer
Values , Beliefs
Your Answer
Values , Beliefs

Select The Blank
Question
________ BPR methodology has a source as "Academics".
Correct Answer
Daven port
Your Answer
Daven port

True/False
Question
The process matrix illustrates process and information system dependencies.
Correct Answer
False
Your Answer
False

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

True/False
Question
Former experiences with the organizational projects forms the behaviour of people.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Only one Group consisting of representatives from purchase, manufacturing, operation, finance etc. is :-
Correct Answer
Single Entity
Your Answer
Multiple Entity

Select The Blank
Question
In BPR, you can manage E-Processes through ________.
Correct Answer
E-Commerce
Your Answer
E-Commerce

Multiple Choice Single Answer
Question
Reducing lead time is related to :-
Correct Answer
Procurement Process
Your Answer
Procurement Process

Multiple Choice Single Answer
Question
The Project does not yield the high ROI expected is termed as :-
Correct Answer
Financial Risk
Your Answer
Financial Risk

Multiple Choice Single Answer
Question
Which activity is performed during second phase analysis of re-engineering project?
Correct Answer
Conducting benchmarking
Your Answer
Conducting benchmarking

Multiple Choice Multiple Answer
Question
Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer
Frustration , Waning of enthusiasm , Commitment
Your Answer
Frustration , Waning of enthusiasm

True/False
Question
The fourth step in business system planning is the development of process map.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
MIS stands for :-
Correct Answer
Management Information System
Your Answer
Management Information System

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Documentation of existing process , Establishing the measures , Carrying the process
Your Answer
Documentation of existing process , Establishing the measures , Carrying the process

Multiple Choice Multiple Answer
Question
The results of SWOT analysis are used to develop :-
Correct Answer
Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan
Your Answer
Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan

Multiple Choice Multiple Answer
Question
Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer
Time investment , Organizational change
Your Answer
Time investment , Organizational change

Select The Blank
Question
The view which integrates all views & also imparts the logic dynamics of a process is called ________.
Correct Answer
Control View
Your Answer
Organization View

Select The Blank
Question
The process of ordering from a supplier is called as ________ process.
Correct Answer
Interorganised
Your Answer
Interorganised