Human Resource Management - 29

This solved paper of Materials Management has been contributed by Nisha Verma 

THANKS TO : Nisha Verma

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Hi Team

 

First of all Thanks to you for provides solved answers papers. And I am sending Human Resource Managment Exams Answers which i appeared recently. And I am also read Scdl Book.

 

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Nisha Verma

Scdl Students.

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Human Resource Management

Question 1 Match the following

 Answers

• Replacement transfer: Replacement of a long-standing employee in the same job.
• Shift transfer: Transfer of an employee from one shift to another.
• Temporary Transfer: Due to ill health of employee in accident.
• Permanent transfer: To avoid conflicts with superviser.

Question 2

On the basis of job elements and organizational demand, an appropriate ……………. Of job evaluation should be selected.

Ans. Method

Question 3 …………. Should reinforce positive behavior.

Ans. Feedback

Question 4 Match the following

Answers

• Job Knowledge: Defined in Appraisal Form.
• Communicating: Consider clarity and precision of verbal and written expression of ideas and feelings.
• Decision Making: Ability to analyse relevant facts.
• Professional Competence: Ability to consider the extent & depth of demonstrated technical & profession competence.

Question 5 Match the following

Answers

• Plateaued Employee: the upward mobility stop for many employees.
• Development Grade: Grade below the management cadre
• Success formula: Job Responsibilities, Leadership Qualities, Relationship

Question 6 Important condition of Quality Circles.

Answers

• Unconditional support

• Prompt approval
• Regular Communication

Question7 Component of quality control system:

Answers

• A Standard
• A means of measurement of accomplishment
• Comparison of actual results with the standard along with feedback to form the basis for corrective action.

Question 8 Why do most companies prefer HRD audit?

Answers: To take stock of things and to improve HRD for expanding, diversifying, and entering into a fast growth phases.

Questions 9 Individual Interview are conducted normally for groups of four to eight individuals.

Answers: False

Question 10 In some cases, individual and group interview are substituted by………………. .

Answers: Large Scale Interactive Process (LSIP)

Question 11 Kotter (1996) in his book Leading Change suggests that ‘creating’ crisis when times are good can effectively trigger people off on the right track.

Answers: True

Question12  Which benchmarking learning form organizations that are industry leaders in specific areas.

Answers: Functional Benchmarking

Question 13 Delery and Doty (1996) in a study of nearly ………… banks.

Answers: 200

Question 14 Taking up another part time job or business or industrial unit simultaneously with that of the original job is known as …………….

Answers: Moon-Lighting.

Question 15 Flexi time works better when the employee have

Answers

• Self-determination
• Commitment  
• Self-discipline

Question 16 Employees feel frustrated due to various reasons.

Answers

• Lack of Challenging
• Lack of Interest
• Routine Nature of work

Question 17 Match the following

Answers

·        To divert manufacturing activities from urban to rural areas: One of the roles of the consumer council.

·        The mechanism of price fixation: A much neglected sphere of the market.

·        There are not the days of individualism & unorganisation: Unionism

·        Knowledge of the subject hand work & a sincere approach: Requisites for consumerisms.

·         

 Question 18 At Hewlett Packard , the …………….. direct resumes from applicants to a centralized employment response center.

Answers

Employment management system (EMS)

TQM and HR

This solved paper has been contributed by Shalini Hareesh

THANKS TO : Shalini Hareesh

 

SCDL-answers for TQM and HR...... The highlighted bullets are the answers.

 

Multiple choice Single response

1) A business uses for its operations, products both in

·         Hard and soft domains

2) These are costs incurred in keeping failure and appraisal costs to minimum

·         Prevention costs

3) How many levels of plan are there?

·         4

4) The business influences

·         Employee’s morale

5) Leadership is

·         Cause of success in business

6)  The idea of quality department

·         is outdated

7) Common understanding across business

·         customers---

8) Collection of data must be tune with the organizational objectives defined by the

• top management

9) QFD means

·         Quality function deployment

10)  Customer is

• king

11) For objective evaluation of strategy, the criteria is

·         strategic fit

12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making.

·         Brain storming

13) Feiganbaum’s major contribution was

• Cost of quality.

14) Prevention costs are those incurred

• On taking steps to prevent defects happening

15) Managing continual improvement is

• A process subsequent to defining strategies.

Multiple choice multiple answers

1) When you ask a question on “place” the answers give you options for and then you weigh the options to reach a conclusion, the options are

• Establishing the process in house
• The preferred location from an input point
• Outsource

2) Managers should know

• organisation vision---
• organisation strategy—
•  

3) Business being process oriented, you are to control your

• resources
• examine business trends
• measuring outcome of each process

4) In ISO 14001 in paragraph of standard consists of requirements like

·         operational control

·         emergency preparedness

·         management reviews

5) Customers need change with

• Time
• Space

6) The scope of audit during the audit of sales could be to examine

• The customer satisfaction
• How the orders were executed
• Contribution to turnover

7) Benefits of planning are

·         Image

·         Competition

8) You should know customer’s

• Current needs
• Future needs

9) Business needs following criteria as performance assessement

• Standing in the market
• Quality culture in the organisation
• Cost reduction

10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are:

Correct answer:

• Identify environmental aspects
• Determine those that can have a significant impact
• Understand the legal and other requirments too.
•  

11) ISO developed co-operation in the spheres of

• Scientific activities
• peace

12) Not all incentives appeal to all but following must get analyzed

• Individual trends
• Individual preference
• Individual experience

13) Categorisation of quality cost include

·         Appriassal cost

·         Prevention cost

·         Failure cost

True or false

1) Understanding customer is not only important for design but equally so for delivery of product or service--- true

2)Like you have internal customers, there are internal suppliers too---True

3)Planning decreases time to lead in competition—True

4) Standard should be generic--True

5) Meaning of strategy is art/science of planning—Ans. True

6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of  conducting business.--- True

7) Specific goals directs organizations on “don’t’s”--false

8) A simple compelling and shared vision can sustain the  commitment needed—True

9) At the time of brain storming every member starts talking.—false

10) A vision for business must be compelling---True

11) People do not capabilites to respond to a range of situations--False

12) PDCA cycle was introduced by Walter Shewalt—False

13) During the 1960s the concept of quality costs emerged--- True

14) Collection of data must be in tune with the organisation’s objective as defined by the top management.---True

Select the blank

1)Business is a set of ­­­­­­­­­­­­­­­­­­­­­­­___________________ processes

• Strategic

2) Quality of product or service is because the __________________not because of verification or inspection.

• Design

3) The system is an --------- set of activities with a mutual influence through a well-defined sequence of relation.

·         Inter-related

4) Organisations need a leader to give a ----

·         Direction

5) The ---- is the ability of the QMS to achieve the targeted results

·         Integrity

6) In degree of instutionalisation, a managed process that is tailored from the organisations’ standard process according to the tailoring guildelines is the meaning of the term:

·         Defined processes----

7) Top management of Karnataka Steel Ltd being concerned about the

• Welfare of workers

8) In process concept with ------- you can provide a way to incorporate knowledge of how to do things better.

·         Interdependence

9)  Those who are not ---- will never make any progress

• aware

10) ---- is the measurement scale where values occur most frequently.

• mean

11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis.

• Deliberate

12) In hierarchy of human needs, food and shelter are ___________

• Essential needs.

Match the following:

1)

Internal organisation for standardization---ISO

Bureau of Indian standards--BIS

Greek “isos---equal

Official operation of ISO---1947

2)

TQM- is a philosophy

Total quality management—needs commitment at the top management

Motivation-Enhances morale of the people

Quality of measurement process is: essential at each level in an organisation.

3)

Phil crobsy---14 steps quality improvement program

Taguchi----Quality in design

Ichikawa-- Company wide motivation

Crosby---quality of management