Wednesday, August 18, 2010

TQM and HR

This solved paper has been contributed by Shalini Hareesh

THANKS TO : Shalini Hareesh

SCDL-answers for TQM and HR...... The highlighted bullets are the answers.
Multiple choice Single response

1) A business uses for its operations, products both in
·         Hard and soft domains

2) These are costs incurred in keeping failure and appraisal costs to minimum
·         Prevention costs

3) How many levels of plan are there?
·         4

4) The business influences
·         Employee’s morale

5) Leadership is
·         Cause of success in business

6)  The idea of quality department
·         is outdated

7) Common understanding across business
·         customers---

8) Collection of data must be tune with the organizational objectives defined by the
  • top management

9) QFD means
·         Quality function deployment

10)  Customer is
  • king

11) For objective evaluation of strategy, the criteria is
·         strategic fit

12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making.
·         Brain storming

13) Feiganbaum’s major contribution was
  • Cost of quality.

14) Prevention costs are those incurred
  • On taking steps to prevent defects happening

15) Managing continual improvement is
  • A process subsequent to defining strategies.

Multiple choice multiple answers

1) When you ask a question on “place” the answers give you options for and then you weigh the options to reach a conclusion, the options are
  • Establishing the process in house
  • The preferred location from an input point
  • Outsource

2) Managers should know
  • organisation vision---
  • organisation strategy—
3) Business being process oriented, you are to control your
  • resources
  • examine business trends
  • measuring outcome of each process

4) In ISO 14001 in paragraph of standard consists of requirements like

·         operational control
·         emergency preparedness
·         management reviews

5) Customers need change with
  • Time
  • Space
6) The scope of audit during the audit of sales could be to examine
  • The customer satisfaction
  • How the orders were executed
  • Contribution to turnover

7) Benefits of planning are
·         Image
·         Competition

8) You should know customer’s
  • Current needs
  • Future needs

Business needs following criteria as performance assessement
  • Standing in the market
  • Quality culture in the organisation
  • Cost reduction

10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are:

Correct answer:
  • Identify environmental aspects
  • Determine those that can have a significant impact
  • Understand the legal and other requirments too.
11) ISO developed co-operation in the spheres of
  • Scientific activities
  • peace
12) Not all incentives appeal to all but following must get analyzed
  • Individual trends
  • Individual preference
  • Individual experience

13) Categorisation of quality cost include
·         Appriassal cost
·         Prevention cost
·         Failure cost

True or false

1) Understanding customer is not only important for design but equally so for delivery of product or service--- true

2)Like you have internal customers, there are internal suppliers too---True

3)Planning decreases time to lead in competition—True

4) Standard should be generic--True

5) Meaning of strategy is art/science of planning—Ans. True

6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of  conducting business.--- True

7) Specific goals directs organizations on “don’t’s”--false

8) A simple compelling and shared vision can sustain the  commitment needed—True

9) At the time of brain storming every member starts talking.—false

10) A vision for business must be compelling---True

11) People do not capabilites to respond to a range of situations--False
12) PDCA cycle was introduced by Walter Shewalt—False

13) During the 1960s the concept of quality costs emerged--- True

14) Collection of data must be in tune with the organisation’s objective as defined by the top management.---True

Select the blank

1)Business is a set of ­­­­­­­­­­­­­­­­­­­­­­­___________________ processes
  • Strategic

2) Quality of product or service is because the __________________not because of verification or inspection.
  • Design

3) The system is an --------- set of activities with a mutual influence through a well-defined sequence of relation.
·         Inter-related

4) Organisations need a leader to give a ----
·         Direction

5) The ---- is the ability of the QMS to achieve the targeted results
·         Integrity

6) In degree of instutionalisation, a managed process that is tailored from the organisations’ standard process according to the tailoring guildelines is the meaning of the term:
·         Defined processes----

7) Top management of Karnataka Steel Ltd being concerned about the
  • Welfare of workers

8) In process concept with ------- you can provide a way to incorporate knowledge of how to do things better.
·         Interdependence

9)  Those who are not ---- will never make any progress
  • aware

10) ---- is the measurement scale where values occur most frequently.
  • mean

11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis.
  • Deliberate

12) In hierarchy of human needs, food and shelter are ___________
  • Essential needs.

Match the following:

Internal organisation for standardization---ISO
Bureau of Indian standards--BIS
Greek “isos---equal
Official operation of ISO---1947

TQM- is a philosophy
Total quality management—needs commitment at the top management
Motivation-Enhances morale of the people
Quality of measurement process is: essential at each level in an organisation.

Phil crobsy---14 steps quality improvement program
Taguchi----Quality in design
Ichikawa-- Company wide motivation
Crosby---quality of management

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