Business Process Reengineering - 21

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

 
 Multiple Choice Multiple Answer
  Question  
A business process re-engineering model has main activities as :-
  Correct Answer  
Business Definition , Process Identification , Process Evaluation
  Your Answer  
Process Evaluation , Business Definition , Process Identification

 
 Select The Blank
  Question  
High success potentials flip side is called as ________.
  Correct Answer  
High project risk
  Your Answer  
High project risk

 
 Select The Blank
  Question  
________ is the operational process.
  Correct Answer  
Procurement of raw material
  Your Answer  
Research & Development

 
 Match The Following
Question
Correct Answer
Your Answer

ERP Challenge 4
Organizational Intervention
Organizational Intervention

ERP Challenge 1
Change Management
Change Management

ERP Challenge 2
Shifting from Function to Process View
Shifting from Function to Process View

ERP Challenge 3
Faith in Package Software
Faith in Package Software

 
 True/False
  Question  
To implement IT enabled SCM, it is necessary to reengineer the entire supply
chain.
  Correct Answer  
False
  Your Answer  
True

 
 Multiple Choice Multiple Answer
  Question  
Characteristics of operational information systems are :-
  Correct Answer  
Information is generated regularly/repeatedly. , Information is in very
detailed form , Source of data is internal
  Your Answer  
Used by middle managers , Information is generated regularly/repeatedly. ,
Information is in very detailed form

 
 Select The Blank
  Question  
All Barriers to BPR implementation success are the results of ________
  Correct Answer  
Root Causes
  Your Answer  
Root Causes

 
 Select The Blank
  Question  
Financial Year in India ends on ________.
  Correct Answer  
31st March
  Your Answer  
31st March

 
 Multiple Choice Multiple Answer
  Question  
Learning objectives in BPR evolution of BPR for E-Business are :-
  Correct Answer  
Understand how web enabled e-business change the nature of BPR , Understand
how e-processes will be managed , Principles & tactics for redesign
  Your Answer  
Understand how web enabled e-business change the nature of BPR , Principles
for organizational material requirement , Principles & tactics for redesign

 
 Multiple Choice Multiple Answer
  Question  
Areas of Cost Reduction are :-
  Correct Answer  
Quality , Materials , Machines
  Your Answer  
Materials , Investment

 
 Multiple Choice Single Answer
  Question  
Goal may be defined as a specific component of :-
  Correct Answer  
Business
  Your Answer  
Business

 
 Multiple Choice Single Answer
  Question  
BPR means :-
  Correct Answer  
Business Process Re-engineering
  Your Answer  
Business Process Re-engineering

 
 True/False
  Question  
Business Processes are set of activities that transform a set of inputs into
set of outputs using people & tool.
  Correct Answer  
True
  Your Answer  
True

 
 Select The Blank
  Question  
________ BPR methodology has a source as a "Vsens".
  Correct Answer  
Kodak
  Your Answer  
Daven port

 
 Select The Blank
  Question  
________ BPR methodology has a source as "Consultant".
  Correct Answer  
Manganelli/Klein
  Your Answer  
Manganelli/Klein

 
 Multiple Choice Multiple Answer
  Question  
Scope of ERP includes :-
  Correct Answer  
Operations , Outbound Logistics , Sales & Marketing to Service
  Your Answer  
Outbound Logistics , Sales & Marketing to Service , Operations

 
 Multiple Choice Multiple Answer
  Question  
Continuous improvement process consists of :-
  Correct Answer  
Documentation of existing process , Establishing the measures , Carrying the
process
  Your Answer  
Documentation of existing process , Establishing the measures , Carrying the
process

 
 Multiple Choice Single Answer
  Question  
Controlling functions :-
  Correct Answer  
Evaluates performance
  Your Answer  
Evaluates performance

 
 Multiple Choice Single Answer
  Question  
A need to revisit the organization's vision statement may be due to :-
  Correct Answer  
Benchmarking
  Your Answer  
Strategic planning

 
 Multiple Choice Single Answer
  Question  
Which is the first communication in re-engineering project?
  Correct Answer  
Vision statement
  Your Answer  
Mission statement

 
 Multiple Choice Multiple Answer
  Question  
Application Systems Languages are :-
  Correct Answer  
ABAP/4 , VB , VC++
  Your Answer  
ABAP/4 , Ramco Marshall

 
 True/False
  Question  
The fourth step in business system planning is the development of process
map.
  Correct Answer  
False
  Your Answer  
True

 
 Multiple Choice Multiple Answer
  Question  
ERP can be made effective by :-
  Correct Answer  
Performance assessment , Documentation , Training
  Your Answer  
Performance assessment , Documentation , Training

 
 Multiple Choice Single Answer
  Question  
Surveys, annual report, interviews are potential sources for identifying :-
  Correct Answer  
Future vision
  Your Answer  
Future vision

 
 True/False
  Question  
During implementation of re-engineered processes, top management should
provide a support.
  Correct Answer  
False
  Your Answer  
True

 
 Multiple Choice Single Answer
  Question  
Which process is not dominant in Business Process Re-engineering?
  Correct Answer  
Product development
  Your Answer  
Product development

 
 Select The Blank
  Question  
A person performing interpersonal role in organisation is a ________.
  Correct Answer  
Leader
  Your Answer  
Negotiator

 
 Match The Following
Question
Correct Answer
Your Answer

Soft Barrier 2
Group Resistance
Group Resistance

Hard Barrier 1
Resources
Resources

Hard Barrier 2
Petrochemical
Petrochemical

Soft Barrier 1
Individual Resistance
Individual Resistance

 
 True/False
  Question  
Choice of appropriate channel depends upon the type product or services to
be marketed, the volume involved.
  Correct Answer  
True
  Your Answer  
True

 
 True/False
  Question  
Slow changes & gradual improvement are the characteristics of BPR.
  Correct Answer  
False
  Your Answer  
False

 
 Multiple Choice Multiple Answer
  Question  
Which of the following are process re-designing technique & tools?
  Correct Answer  
Simulation , Indicative thinking
  Your Answer  
Simulation , Indicative thinking

 
 Multiple Choice Multiple Answer
  Question  
Management of change includes :-
  Correct Answer  
Management of IT project , Management of people
  Your Answer  
Management of IT project , Management of people , Management of
re-engineering process

 
 Multiple Choice Single Answer
  Question  
The purpose of strategic plan response to the factors that are :-
  Correct Answer  
Not within the organization's span of control
  Your Answer  
Within the organization's span of control

 
 Select The Blank
  Question  
Due to process matrix all elements of process re-engineering are understood
in terms of their ________.
  Correct Answer  
Inter relationship
  Your Answer  
Functions

 
 Multiple Choice Single Answer
  Question  
Reducing lead time is related to :-
  Correct Answer  
Procurement Process
  Your Answer  
Materials

 
 Multiple Choice Multiple Answer
  Question  
Types of redesign Principles & Tactics are :-
  Correct Answer  
Restructuring & reconfiguring around processes , Changing information flows
around processes , Changing knowledge management around processes
  Your Answer  
Restructuring & reconfiguring around processes , Changing information flows
around processes , Changing knowledge management around processes

 
 True/False
  Question  
Work should be broadened without sacrificing depth of expertise in strategic
areas.
  Correct Answer  
False
  Your Answer  
True

 
 True/False
  Question  
Business objectives are delivered from customer needs & expectations.
  Correct Answer  
True
  Your Answer  
True

 
 Multiple Choice Single Answer
  Question  
Which of the following activity is not included in planning phase of
re-engineering project?
  Correct Answer  
Conducting benchmarking
  Your Answer  
Conducting benchmarking

 
 Multiple Choice Multiple Answer
  Question  
Which are the objectives of business systems planning study?
  Correct Answer  
Determination of information system priorities , Managing systems resources
to support business objectives
  Your Answer  
Determination of information system priorities , Managing systems resources
to support business objectives , Improving relationship between functional
and technical organization unit

 
 Multiple Choice Single Answer
  Question  
QMS means :-
  Correct Answer  
Quality Management System
  Your Answer  
Quality Management System

 
 Multiple Choice Multiple Answer
  Question  
Critical Success factor in business are :-
  Correct Answer  
Cost reduction , Quality enhancement , Service improvement
  Your Answer  
Cost reduction , Quality enhancement , Service improvement

 
 True/False
  Question  
"Indicative thinking" technique is used for purpose of comparison of the
re-engineered process
  Correct Answer  
False
  Your Answer  
False

 
 Multiple Choice Single Answer
  Question  
Credit periods, advances for payments, cheques etc. from customer to vendor
& vis-à-vis is called as :-
  Correct Answer  
Cash Flow
  Your Answer  
Cash Flow

 
 Multiple Choice Single Answer
  Question  
Application Systems Language is :-
  Correct Answer  
ABAP 4
  Your Answer  
ABAP 4

 
 True/False
  Question  
The introduction of a new information technology often changes the complex
power structure in an organization.
  Correct Answer  
True
  Your Answer  
True

 
 Multiple Choice Multiple Answer
  Question  
While developing a mission statement which of the following are considered?
  Correct Answer  
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints
  Your Answer  
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints

Business Process Reengineering - 22

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

 
 Select The Blank
  Question  
Print Media Clippings are produced by ________
  Correct Answer  
Media Partners
  Your Answer  
Media Partners

 
 Match The Following
Question
Correct Answer
Your Answer

Controlling
Evaluating performance
Evaluating performance

Planning
Establishing organisational goals
Establishing organisational goals

Organising
Acquiring human resources
Acquiring human resources

Leading
Motivating & managing employees
Motivating & managing employees

 
 Select The Blank
  Question  
Co-ordinating between tasks and process is the ________ impact of IT on
process innovation.
  Correct Answer  
Integrative
  Your Answer  
Integrative

 
 Multiple Choice Single Answer
  Question  
Providing repositories of common information on product designs is an IT
application in the area supporting :-
  Correct Answer  
Order fulfillment process
  Your Answer  
Product development process

 
 Multiple Choice Single Answer
  Question  
From a process view point, highest priority in an organization is given to :
  Correct Answer  
Satisfaction of customer
  Your Answer  
Satisfaction of customer

 
 Select The Blank
  Question  
RFP is ________.
  Correct Answer  
Request For Proposal
  Your Answer  
Request For Proposal

 
 Match The Following
Question
Correct Answer
Your Answer

Video
For tele-conferencing
For tele-conferencing

Instant messaging
For real time exchange of notes & messages
For real time exchange of notes & messages

Chat
Used to conduct toll-free conversation
Used to conduct toll-free conversation

Bulletin Board
Used to post notices
Used to post notices

 
 Multiple Choice Multiple Answer
  Question  
A complex business process can be viewed in terms of :-
  Correct Answer  
Function , Data , Organization
  Your Answer  
Warehouse , Function , Data

 
 Multiple Choice Multiple Answer
  Question  
Areas of Productivity Increase are :-
  Correct Answer  
Quality , Rejection Level , Quantity
  Your Answer  
Quality , IT , Quantity

 
 True/False
  Question  
Values and beliefs are cultural attributes of an organization.
  Correct Answer  
True
  Your Answer  
True

 
 True/False
  Question  
The banks efforts for technology upgradation should precede the business
re-engineering.
  Correct Answer  
False
  Your Answer  
True

 
 Select The Blank
  Question  
________ provides a means of measuring the effectiveness of a process a
product with respect to stakeholder interest.
  Correct Answer  
FFP
  Your Answer  
CTS

 
 True/False
  Question  
The Business Re-engineering project does not require a new culture.
  Correct Answer  
False
  Your Answer  
False

 
 Multiple Choice Single Answer
  Question  
MIS stands for :-
  Correct Answer  
Management Information System
  Your Answer  
Management Information System

 
 Multiple Choice Single Answer
  Question  
BPR is rethinking of the business processes to improve the speed, quality &
output of :-
  Correct Answer  
Product or Services
  Your Answer  
Product or Services

 
 True/False
  Question  
The skeptic demonstrates a similar behaviour to the critic.
  Correct Answer  
True
  Your Answer  
True

 
 Multiple Choice Multiple Answer
  Question  
Various Types of Risks are :-
  Correct Answer  
Technical , Financial , Functional
  Your Answer  
Technical , Financial , Functional

 
 True/False
  Question  
A mission statement defines the future direction of the organization.
  Correct Answer  
False
  Your Answer  
True

 
 Multiple Choice Single Answer
  Question  
People confront the project or the project gradually loses commitment by
upper management is termed as :-
  Correct Answer  
Political Risk
  Your Answer  
Political Risk

 
 True/False
  Question  
Background section of business systems planning study report explain the
objectives of the study and the methods used.
  Correct Answer  
True
  Your Answer  
True

 
 True/False
  Question  
Empowered employees can take decisions with speed.
  Correct Answer  
True
  Your Answer  
True

 
 Multiple Choice Single Answer
  Question  
Process orientation means :-
  Correct Answer  
Organizing companies around their processes
  Your Answer  
Organizing companies around their processes

 
 Multiple Choice Single Answer
  Question  
Delivery of product & services is :-
  Correct Answer  
Customer facing process
  Your Answer  
Customer facing process

 
 Select The Blank
  Question  
________ quantity the response and cycle time characteristics of a process.
  Correct Answer  
PTM
  Your Answer  
PTM

 
 Multiple Choice Single Answer
  Question  
In a continuous process improvement mode 4th step is
  Correct Answer  
Measure the performance
  Your Answer  
Measure the performance

 
 Select The Blank
  Question  
The process of ordering from a supplier is called as ________ process.
  Correct Answer  
Interorganised
  Your Answer  
Interorganised

 
 Multiple Choice Multiple Answer
  Question  
These are the Roles suggested for Consultant :-
  Correct Answer  
Role A , Role B , Role C
  Your Answer  
Role A , Role B , Role C

 
 Multiple Choice Single Answer
  Question  
Incremental change in the process is:-
  Correct Answer  
Process Simplification
  Your Answer  
Continuous improvement

 
 Select The Blank
  Question  
Organization has to satisfy ________ for its survival.
  Correct Answer  
External customer
  Your Answer  
External customer

 
 Select The Blank
  Question  
________ BPR methodology has a source as consultant with academic
background.
  Correct Answer  
Hammer/Champy
  Your Answer  
Hammer/Champy

 
 Multiple Choice Single Answer
  Question  
Narasimham Committee for restructuring was set up to deal with the issue of
:-
  Correct Answer  
Technology Upgradation
  Your Answer  
Manpower Upgradation

 
 Multiple Choice Multiple Answer
  Question  
Guidelines for Business transformation are :-
  Correct Answer  
Map the current state of the organization & its business processes , Chart
out the desired goals , Develop high level process specifications
  Your Answer  
Map the current state of the organization & its business processes , Chart
out the desired goals , Make the Vendor comparison

 
 True/False
  Question  
Values and beliefs are to be articulated to withstand in the adversity.
  Correct Answer  
False
  Your Answer  
True

 
 True/False
  Question  
Financial integration implies that each of the participants has a financial
stake in operations of other participants.
  Correct Answer  
True
  Your Answer  
True

 
 Multiple Choice Single Answer
  Question  
On which point there is similarity between re-engineering and continuous
improvement?
  Correct Answer  
Time management
  Your Answer  
Time management

 
 Multiple Choice Single Answer
  Question  
A Major Principle & Tactics for Reconfiguring around Processes was :-
  Correct Answer  
Orchestrate
  Your Answer  
Orchestrate

 
 Multiple Choice Multiple Answer
  Question  
ERP can be made effective by :-
  Correct Answer  
Performance assessment , Documentation , Training
  Your Answer  
Store Management , Performance assessment , Documentation

 
 Multiple Choice Multiple Answer
  Question  
Pitfalls of ERP implementation are :-
  Correct Answer  
Longer Implementation Times , Communication Gap , Inability to support
continuous improvement & change management
  Your Answer  
Longer Implementation Times , Communication Gap , Inability to support
continuous improvement & change management

 
 Multiple Choice Multiple Answer
  Question  
When mission, customer base and the environment are properly considered,
strategic planning produces a plan which contains/make great stride forward
:-
  Correct Answer  
A vision to guide decision making , Situation analysis used to develop
annual business plan , Break through objectives
  Your Answer  
A vision to guide decision making , Situation analysis used to develop
annual business plan , Break through objectives

 
 Multiple Choice Single Answer
  Question  
Who identify the manner in which the organisation will carry out mission?
  Correct Answer  
Value and beliefs
  Your Answer  
Rules and regulations

 
 Select The Blank
  Question  
Presently maximum market of ERP is captured by ________.
  Correct Answer  
SAP
  Your Answer  
SAP

 
 Select The Blank
  Question  
BPR Stalward is ________.
  Correct Answer  
Dr. Juran
  Your Answer  
Narasimha

 
 Multiple Choice Multiple Answer
  Question  
The techniques used for understanding the current process are :-
  Correct Answer  
Flow chart techniques , Fish bone diagram , Quality function deployment
technique
  Your Answer  
Flow chart techniques , Fish bone diagram , Quality function deployment
technique

 
 Multiple Choice Single Answer
  Question  
Who are located within the organisation?
  Correct Answer  
Internal customers
  Your Answer  
Internal customers

 
 Select The Blank
  Question  
QMS means Quality Management ________.
  Correct Answer  
System
  Your Answer  
System

 
 True/False
  Question  
Systems are composed of inter related and inter dependent sub systems.
  Correct Answer  
True
  Your Answer  
True

 
 Multiple Choice Single Answer
  Question  
Raw materials, finished goods, WIP, spares etc. flow from vendor to customer
is called as :-
  Correct Answer  
Value Flow
  Your Answer  
Cash Flow

Business Process ReEngineering - 20

	LIST OF ATTEMPTED QUESTIONS AND ANSWERS
	Select The Blank   Question   Make the process intimate with the preferences & habits of ________.   Correct Answer   Participants   Your Answer   Participants    Multiple Choice Single Answer   Question   Internal Group resistance describes :-   Correct Answer   Group Behaviour   Your Answer   Plural Behaviour    True/False   Question   There is a risk of project failing on account of lack of resources.   Correct Answer   True   Your Answer   False    True/False   Question   The critic communicates openly & demonstrates constructive behaviour towards the project goals.   Correct Answer   True   Your Answer   True    Multiple Choice Multiple Answer   Question   The techniques used for understanding the current process are :-   Correct Answer   Flow chart techniques , Fish bone diagram , Quality function deployment technique   Your Answer   Flow chart techniques , Fish bone diagram , Quality function deployment technique    Multiple Choice Multiple Answer   Question   Pitfalls of ERP implementation are :-   Correct Answer   Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management   Your Answer   Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management    Multiple Choice Single Answer   Question   The Organization is looking for solutions outside its competence or project team is not performing, is termed as :-   Correct Answer   General Project Risk   Your Answer   General Project Risk    Multiple Choice Single Answer   Question   MRP II was introduced in the year :-   Correct Answer   1980   Your Answer   1980    Multiple Choice Single Answer   Question   The Concept "Benefits to Society" implies fulfillment of requirements of :-   Correct Answer   Society   Your Answer   Society    Select The Blank   Question   Internal Resistance is ________   Correct Answer   Manager   Your Answer   Manager    True/False   Question   The project should not be properly explained to the store managers.   Correct Answer   False   Your Answer   False    Multiple Choice Single Answer   Question   BPR means :-   Correct Answer   Business Process Re-engineering   Your Answer   Business Process Re-engineering    Multiple Choice Multiple Answer   Question   MRP II is associated with :-   Correct Answer   Men , Machine , Material   Your Answer   Men , Machine , Material    Match The Following Question Correct Answer Your Answer MIS Management Information System Management Information System Role A Strong Facilitator Strong Facilitator Role B Team Member Team Member Role C Subject Expert Subject Expert    Multiple Choice Multiple Answer   Question   Hierarchical Levels are :-   Correct Answer   Top , Middle , Bottom   Your Answer   Top , Middle , Bottom    Multiple Choice Multiple Answer   Question   Which of the following are process re-designing technique & tools?   Correct Answer   Simulation , Indicative thinking   Your Answer   Simulation , Indicative thinking    Select The Blank   Question   A strategic plan generally should not take more than ________ pages.   Correct Answer   Ten   Your Answer   Seven    Multiple Choice Multiple Answer   Question   Critical Success factor in business are :-   Correct Answer   Cost reduction , Quality enhancement , Service improvement   Your Answer   Cost reduction , Quality enhancement , Service improvement    True/False   Question   Financial integration implies that each of the participants has a financial stake in operations of other participants.   Correct Answer   True   Your Answer   True    True/False   Question   A mission statement defines the future direction of the organization.   Correct Answer   False   Your Answer   False    Multiple Choice Single Answer   Question   Delivery of product & services is :-   Correct Answer   Customer facing process   Your Answer   Customer facing process    Multiple Choice Single Answer   Question   The ISO 8402 has defined "Total Quality Management" as :-   Correct Answer   Management Approach   Your Answer   Management Approach    Select The Blank   Question   ________ BPR methodology has a source as consultant with academic background.   Correct Answer   Hammer/Champy   Your Answer   Hammer/Champy    Multiple Choice Single Answer   Question   Which task is not performed as a step in strategic planning?   Correct Answer   Controlling the routine production   Your Answer   Controlling the routine production    Match The Following Question Correct Answer Your Answer ERP Challenge 4 Organizational Intervention Faith in Package Software ERP Challenge 1 Change Management Change Management ERP Challenge 2 Shifting from Function to Process View Organizational Intervention ERP Challenge 3 Faith in Package Software Shifting from Function to Process View    Multiple Choice Single Answer   Question   Process orientation means :-   Correct Answer   Organizing companies around their processes   Your Answer   Organizing companies around their processes    True/False   Question   Process orientation organize companies around their processes.   Correct Answer   True   Your Answer   True    Multiple Choice Multiple Answer   Question   Which are the objectives of business systems planning study?   Correct Answer   Determination of information system priorities , Managing systems resources to support business objectives   Your Answer   Determination of information system priorities , Managing systems resources to support business objectives , Improving relationship between functional and technical organization unit    Multiple Choice Multiple Answer   Question   Pitfalls of ERP implementation are :-   Correct Answer   Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management   Your Answer   Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management    Select The Blank   Question   Increasing lead time is related to ________.   Correct Answer   Purchase Process   Your Answer   Materials    True/False   Question   Background section of business systems planning study report explain the objectives of the study and the methods used.   Correct Answer   True   Your Answer   True    Multiple Choice Single Answer   Question   Business system planning study involves how many number of steps?   Correct Answer   Five   Your Answer   Five    True/False   Question   Systems are composed of inter related and inter dependent sub systems.   Correct Answer   True   Your Answer   True    Multiple Choice Single Answer   Question   Which of the following activity is included in planning phase of re-engineering project?   Correct Answer   Defining scope and boundaries of project   Your Answer   Understanding the present process    Select The Blank   Question   In Kaizen, focus is on ________ Improvement.   Correct Answer   Continuous   Your Answer   Continuous    True/False   Question   Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.   Correct Answer   True   Your Answer   True    Select The Blank   Question   RFP is ________.   Correct Answer   Request For Proposal   Your Answer   Request For Progress    True/False   Question   The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.   Correct Answer   True   Your Answer   True    Select The Blank   Question   ________ BPR methodology has a source as "Academics".   Correct Answer   Daven port   Your Answer   Hammer/Champy    True/False   Question   The banks efforts for technology upgradation should precede the business re-engineering.   Correct Answer   False   Your Answer   False    Multiple Choice Multiple Answer   Question   Customer Service related strategies are :-   Correct Answer   Service Needs , Cost of Service , Revenue Management   Your Answer   Service Needs , Cost of Service , Revenue Management    Select The Blank   Question   With the help of ERP various modules it is possible to improve the effectiveness & efficiency of ________.   Correct Answer   Entire Supply Chain   Your Answer   Entire Supply Chain    Select The Blank   Question   ________ is an indicator of current performance rates when compared to a set of standards.   Correct Answer   System feedback   Your Answer   System feedback    Multiple Choice Single Answer   Question   Which of the following technique can be used for understanding the current process?   Correct Answer   Quality function deployment technique   Your Answer   Quality function deployment technique    Multiple Choice Single Answer   Question   Business process oriented IT solutions either are not available or working is termed as :-   Correct Answer   Technical Risk   Your Answer   Technical Risk    Multiple Choice Multiple Answer   Question   These are the Roles suggested for Consultant :-   Correct Answer   Role A , Role B , Role C   Your Answer   Role A , Role B , Role C    Multiple Choice Single Answer   Question   Incremental change in the process is:-   Correct Answer   Process Simplification   Your Answer   Process Simplification