Organizational Development - 14

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question
In the Interdependency Interview, in order to get valid answers, the main questions to be asked, relate to :-
Correct Answer
What are the most important interdependencies between two jobs/ units/ departments , What are the smoothnesses observed as at present during two jobs, , What are the present or potential snags between these jobs, or departments
Your Answer
What are the most important interdependencies between two jobs/ units/ departments , What are the smoothnesses observed as at present during two jobs, , What are the present or potential snags between these jobs, or departments

Select The Blank
Question
Defensiveness is another ________ to a climate of trust.
Correct Answer
Barrier
Your Answer
Barrier

Multiple Choice Single Answer
Question
OD interventions in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.

Multiple Choice Multiple Answer
Question
During a long seminar on the OD intervention, the general course of action on the first day would consist of, participants :-
Correct Answer
Analyzing the environmental demands and trends , Becoming aware of organization's inadequate response to external demands , Identify areas where company performed well and poorly as well
Your Answer
Analyzing the environmental demands and trends , Becoming aware of organization's inadequate response to external demands , Identify areas where company performed well and poorly as well

Select The Blank
Question
At the heart of OD lies, ________ with an intact work team.
Correct Answer
Team building and intervention
Your Answer
Team building and intervention

Multiple Choice Multiple Answer
Question
Various types of tactics used by managers to accomplish their goals, are known as :-
Correct Answer
Use of social networks , Playing it straight , Going around the formal system
Your Answer
Use of social networks , Playing it straight , Going around the formal system

True/False
Question
All teams should have right mix of skills, to be effective.
Correct Answer
True
Your Answer
True

Select The Blank
Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Fundamentally

Multiple Choice Single Answer
Question
The major advantage of Role Analysis Technique intervention is :-
Correct Answer
It is non-threatening with high pay-offs
Your Answer
It has high acceptability

Select The Blank
Question
The organisational development exercise in an entity results in ________ competition between independent units.
Correct Answer
High collaboration and low
Your Answer
High collaboration and low

Multiple Choice Multiple Answer
Question
The various research questions for the analysis could be :-
Correct Answer
What is the degree of dependence between various operating teams, departments , What is the degree of understanding by the members about the vision, mission of the organization by all the persons working there , What are the norms, attitudes and motivation of the members
Your Answer
What is the degree of dependence between various operating teams, departments , What is the degree of understanding by the members about the vision, mission of the organization by all the persons working there , What are the norms, attitudes and motivation of the members

Select The Blank
Question
Always try and reduce ________ upon consultant.
Correct Answer
Dependency
Your Answer
Cost

Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization

Multiple Choice Single Answer
Question
The team of authors, who called organizational development as, practical application of science of organization is :-
Correct Answer
Porras and Robertson
Your Answer
Tallon and Robertson

Multiple Choice Single Answer
Question
The initial interest of the managers for the Organizational Development efforts is introduced, through, personal attendance at :-
Correct Answer
T Group laboratory
Your Answer
A Group laboratory

Match The Following
Question
Correct Answer
Your Answer
Quality Circles provide effective opportunity for
Challenge and recognition of individual talents
Challenge and recognition of individual talents
Out of the many essential elements of QWL,
Job security has become the most discussed issue in the recent years
Job security has become the most discussed issue in the recent years
In good organisations people are generally given opportunity,
To be recognized by their colleagues, supervisors, and subordinates
To be recognized by their colleagues, supervisors, and subordinates
It is only the people in the organisation who could,
Offer strategic advantage to the organisation
Change organisation's culture

Multiple Choice Multiple Answer
Question
The organizational development encourages, collaboration, between :-
Correct Answer
Leaders and members , Members and members , Culture and processes
Your Answer
Leaders and members , Members and members , Culture and processes

True/False
Question
The organizational development efforts should involve total system.
Correct Answer
True
Your Answer
True

True/False
Question
Two important aspects of Organizational Development are organizational functioning and organizational change.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Mind your own business, which is to be ________ not content.
Correct Answer
Expert on process
Your Answer
Consultant to the organization and

Multiple Choice Multiple Answer
Question
If there are disagreement amongst the group, they should resolve by way of :-
Correct Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined
Your Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined

True/False
Question
Socio Technical system is not participative and does not involve all the stake holders of the organisation.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Personal observations , Interviews , Questionnaires
Your Answer
Interviews , Questionnaires , Personal observations

Select The Blank
Question
The basic objective of an effective QWL programme is ________ for the organisation.
Correct Answer
Improve working conditions
Your Answer
Improve working conditions

Select The Blank
Question
The organisational development can ________ of stable and temporary systems.
Correct Answer
Optimise the effectiveness
Your Answer
Optimise the effectiveness

Multiple Choice Multiple Answer
Question
In the team building interventions, the important things are :-
Correct Answer
To get the right people together , To get a large block of uninterrupted time , To work on high priority problems , as a initial measure,
Your Answer
To get the right people together , To work on high priority problems , as a initial measure, , Try to get quick fix solution to the problems

Multiple Choice Single Answer
Question
The primary advantage of OD is :-
Correct Answer
It tries to deal with change in a whole organization
Your Answer
It tries to deal with change in a whole organization

True/False
Question
Every system does not have boundary that separates it from the environment.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The number of major guidelines laid down for Responsibility tasking interventions are :-
Correct Answer
Five in number
Your Answer
Five in number

Multiple Choice Multiple Answer
Question
In the Appreciation and Concerns Exercises, the Facilitator may make suggestions along with allotment of assignments, such as :-
Correct Answer
Each individual be the judge of what concerns he wants to raise at any time , Each individual to decide on the effect on relationship due to the concerns raised , Each person to decide about the contribution he could make in improving
Your Answer
Each individual be the judge of what concerns he wants to raise at any time , Each individual to decide on the effect on relationship due to the concerns raised , Each person to decide about the contribution he could make in improving

True/False
Question
The aspect of reward, deals with the incentives organization provides to it's employees and how they feel about it.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Rewards deal with :-
Correct Answer
Indicates incentive the organisation provides to people who perform
Your Answer
Indicates incentive the organisation provides to people who perform

True/False
Question
Change agents need not have any special skills to deal with human aspects.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Questionnaires , Personal observations

Multiple Choice Single Answer
Question
Interdependency Intervention is useful if :-
Correct Answer
If the team members feel the need to improve co-operation amongst themselves
Your Answer
If the team members feel the need to improve co-operation amongst themselves

True/False
Question
When the influential individuals are opposed to the change efforts, the work of the consultant gets complicated.
Correct Answer
True
Your Answer
True

True/False
Question
Total quality management is akin to total war.
Correct Answer
True
Your Answer
False

Multiple Choice Single Answer
Question
In the present context there are complex and challenging situations and problems facing the organizations. However, the simplest and profound solution to solve the same is to treat :-
Correct Answer
People are the key
Your Answer
Organizational processes is the key

Select The Blank
Question
The relevant communication ________ so it will be necessary to provide training.
Correct Answer
Skills must be acquired
Your Answer
Areas must be understood

Select The Blank
Question
Able people must ________ on the basis of relevant skills.
Correct Answer
Be selected
Your Answer
Be rewarded

Match The Following
Question
Correct Answer
Your Answer
Organization wide interventions are large scale change efforts
That increase the effectiveness of the entire organization.
Relatively wider and addresses critical organization wide issues
OD process works with teams and work groups,
Because, it believes that Teams build organisations
That increase the effectiveness of the entire organization.
To ensure effective feedback, OD consultant,
Needs to train managers to create congenial work atmosphere
Needs to train managers to create congenial work atmosphere
The focus of organization wide interventions is
Relatively wider and addresses critical organization wide issues
Through a mix of the influence of social value system, organizational beliefs, and attitudes

True/False
Question
Systems theory is the second foundation of OD.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
MBO programme generally consists of :-
Correct Answer
Six Stages
Your Answer
Five Stages

Multiple Choice Single Answer
Question
OD intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.

Multiple Choice Single Answer
Question
Relationship Intervention focuses on :-
Correct Answer
Inter-personal relationship especially where there are strong relationship feelings
Your Answer
Inter-personal relationship especially where there are strong relationship feelings

Multiple Choice Multiple Answer
Question
The role of OD practitioner and that of consultant is that of :-
Correct Answer
Facilitator , Catalyst , Problem solver
Your Answer
Facilitator , Catalyst , Problem solver

Select The Blank
Question
In all cases of success the group effort must be ________.
Correct Answer
Rewarded
Your Answer
Rewarded

Organizational Development - 13

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank
Question
The Grid OD proposes ________ of leader behavior which are important for understanding managerial effectiveness.
Correct Answer
Consultant and client
Your Answer
Fundamental dimension

Multiple Choice Single Answer
Question
OD can also be called as a process :-
Correct Answer
For teaching people how to solve the problem
Your Answer
For teaching people how to solve the problem

Select The Blank
Question
During and after the ________ of intervention, the data is gathered.
Correct Answer
Implementation
Your Answer
Detail analysis

Select The Blank
Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Fundamentally

Multiple Choice Single Answer
Question
Organization-wide interventions generally are :-
Correct Answer
Large scale change efforts which helps to increase effectiveness of the entire organization
Your Answer
Large scale change efforts which helps to increase effectiveness of the entire organization

Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved job satisfaction , Improved productivity , Improved team work

Multiple Choice Multiple Answer
Question
While planning and implementing OD, certain basic things need to be considered, these are :-
Correct Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.
Your Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.

Multiple Choice Multiple Answer
Question
When the strategies to change the use of HR resources, has to be done, it may involve :-
Correct Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
Your Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices

True/False
Question
OD interventions need not be action oriented.
Correct Answer
False
Your Answer
False

Select The Blank
Question
As with any ________, OD has limitations and problems.
Correct Answer
Complex programme
Your Answer
Complex programme

Multiple Choice Multiple Answer
Question
Some of the most important qualities of successful change agents are :-
Correct Answer
Interpersonal communication skills , Ability to support others , Power of empathy
Your Answer
Interpersonal communication skills , Ability to support others , Power of empathy

Multiple Choice Multiple Answer
Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Interviews , Data based , Problem solving

Multiple Choice Single Answer
Question
Although each organization has it's own unique set of challenges, which has proved to be an effective tool which promotes increased job satisfaction :-
Correct Answer
Survey feed back tool
Your Answer
Management development tool

True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Socio- Technical systems projects tend to feature :-
Correct Answer
Formation of autonomous work groups , Grouping of core tasks , Training of group members in multiple skills
Your Answer
Training of group members in multiple skills , Developing leadership skills , Grouping of core tasks

True/False
Question
It is necessary to take up cross-functional and cross-departmental issues during OD sessions, so as to resolve all issues.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
During the OD intervention for the system change, the seminar is conducted by the consultant, generally the method followed is, to :-
Correct Answer
Have the participants generate a 'derived future' for the company , Obtain a greater participation in one room at the same time , Conduct a business case analysis from the actual company records
Your Answer
Obtain a greater participation in one room at the same time , Have the participants generate a 'derived future' for the company

Select The Blank
Question
In all cases of success the group effort must be ________.
Correct Answer
Rewarded
Your Answer
Rewarded

Match The Following
Question
Correct Answer
Your Answer
In the initial stages of survey feed back,
The OD consultant works with the management very closely.
The OD consultant works with the management very closely.
When a wrong consultant is hired,
OD programmes often fail to get started
OD programmes often fail to get started
Defensiveness is another barrier,
To a climate of trust
To a climate of trust
Communication is the central element in building a trusting relationship, between
The OD consultant and organizational members
The OD consultant and organizational members

Multiple Choice Single Answer
Question
" Transactional Factors" theory has been enunciated in the book - Organizational Development which is authored by :-
Correct Answer
Warner Burke
Your Answer
Davis and Thompson

True/False
Question
Effective work systems should jointly optimise the relationship between their social and technical parts.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
In the past, some of the OD interventions have benefited supervisors, and managers in the area of :-
Correct Answer
Improved listening skills , Improvement in ability to handle conflicts , Increased ability to accept changes
Your Answer
Improved listening skills , Improvement in ability to handle conflicts , Increased ability to accept changes

Multiple Choice Single Answer
Question
When people are dependent on others for access for information and resources to do their jobs, they are :-
Correct Answer
Weak in position
Your Answer
Weak in position

Select The Blank
Question
OD is a ________ in an organizational context.
Correct Answer
Planned change
Your Answer
Planned change

Multiple Choice Single Answer
Question
The Role Analysis Technique model is designed to clarify :-
Correct Answer
Role expectations and obligations of team members to improve team effectiveness
Your Answer
Role expectations and obligations of team members to improve team effectiveness

Multiple Choice Multiple Answer
Question
When a consultant was called upon, for OD intervention, he proceeded with various steps, as, to :-
Correct Answer
Discuss issues with the management , Enlist the problems being faced by the organisation , Develop a proposed programme of action
Your Answer
Discuss issues with the management , Enlist the problems being faced by the organisation , Develop a proposed programme of action

Multiple Choice Single Answer
Question
OD intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.

Multiple Choice Multiple Answer
Question
Demonstrated competence is the most important source of :-
Correct Answer
Power , Acceptability , Ability to gain organizational support
Your Answer
Making use of maximum production capacities , Power , Ability to gain organizational support

Multiple Choice Multiple Answer
Question
The organization-wide interventions often require managers to reconsider, how they can achieve, various issues like :-
Correct Answer
Basic objectives , Conduct of basic functions , Stream line procedures
Your Answer
Basic objectives , Conduct of basic functions , Stream line procedures

Select The Blank
Question
External consultants________ spend all their time with one organization.
Correct Answer
Rarely
Your Answer
Do not

Select The Blank
Question
Management should ________ at the right depth.
Correct Answer
Intervene
Your Answer
Interfere

True/False
Question
Systems theory is the second foundation of OD
Correct Answer
True
Your Answer
True

True/False
Question
The two person conflict model has been devised, by Fishe Uri.
Correct Answer
False
Your Answer
True

True/False
Question
The organizational development need not help to increase organizational effectiveness and it's health.
Correct Answer
False
Your Answer
False

Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model

Match The Following
Question
Correct Answer
Your Answer
Hiring external consultants,
For short term may be more economical
For short term may be more economical
The diagnosis process examines the extent
To which the work environment is amenable
To which the work environment is amenable
Change agents could be
Consultants hired by the organizations
Consultants hired by the organizations
Whenever a person is a part of group,
He is likely to develop friendships and rivalries
He is likely to develop friendships and rivalries

Multiple Choice Single Answer
Question
Democratic values as enunciated in the Organizational Development intervention, means :-
Correct Answer
It is the assertion of the sanctity of the individual and right of the people to be free from arbitrary misuse of power
Your Answer
It is the assertion of the sanctity of the individual and right of the people to be free from arbitrary misuse of power

Multiple Choice Single Answer
Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who has skills to address human aspects

Select The Blank
Question
The dysfunctional energy spent in inappropriate competition ________ ineffective organization.
Correct Answer
Results in
Your Answer
Results in

True/False
Question
The OD programme is not necessarily based on action research model.
Correct Answer
False
Your Answer
True

Select The Blank
Question
The ________ theory has been emphasized in OD.
Correct Answer
Open system
Your Answer
Social system

Multiple Choice Single Answer
Question
As a result of OD intervention, the result obtained is a :-
Correct Answer
Win-win situation
Your Answer
Win-win situation

Multiple Choice Single Answer
Question
The number of different management approaches for changing entire system are thought to be :-
Correct Answer
Five in numbers
Your Answer
Six in numbers

True/False
Question
Systems theory is the second foundation of Organizational Development.
Correct Answer
True
Your Answer
False

True/False
Question
A number of techniques and exercises can be made use of to facilitate team performance.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved product quality , Improvement in peoples approach , Improved process quality

Multiple Choice Single Answer
Question
In the course of study of OD projects, the consultant, looks for :-
Correct Answer
Causality- a casual relationship between inputs/ processes and out puts
Your Answer
Causality- a casual relationship between inputs/ processes and out puts