LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Select The Blank
Question
The organizational development is the process of________ how to solve the problems.
Correct Answer
Teaching people
Your Answer
Teaching people
Multiple Choice Multiple Answer
Question
While planning and implementing OD, certain basic things need to be considered, these are :-
Correct Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities.
Your Answer
It should fit into overall game plan , It needs to have an authoritarian management to implement it , Effective structuring of activities to promote learning and change
True/False
Question
Total quality management is a process and not just a programme.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
Quality Circle is basically an idea based on :-
Correct Answer
Japanese Synthesis of American Idea
Your Answer
American Synthesis on Japanese Idea
Select The Blank
Question
The organisational development can ________ of stable and temporary systems.
Correct Answer
Optimise the effectiveness
Your Answer
Improve effectiveness
Select The Blank
Question
Change agents are ________ for implementing change in the organization.
Correct Answer
People with responsibility
Your Answer
People with responsibility
True/False
Question
Every system does not have boundary that separates it from the environment.
Correct Answer
False
Your Answer
False
Multiple Choice Single Answer
Question
The name of the Japanese professor from Tokyo University, who added the notion of small groups formed to address the problems in their work areas, is :-
Correct Answer
Kaoru Ishikawa
Your Answer
Matoshi Suzuki
Multiple Choice Single Answer
Question
A known OD conceptualize, has identified prime responsibilities of OD, consultant. The initiator's name is :-
Correct Answer
Argyris
Your Answer
Posovasky
Select The Blank
Question
Team takes into account, peoples,________ and respect.
Correct Answer
Social entity and status
Your Answer
Needs and wants
Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It a style to do so , It has impact on team functioning , It has impact on organizational functioning
Match The Following
Question
Correct Answer
Your Answer
For developing interpersonal relationship,
Develop mutually trusting relationship with others
That forces of synergy amongst them
Change agents are
Principal actors in any change efforts
Through a mix of the influence of social value system, organizational beliefs, and attitudes
People should know , how, data from different parts
Of the system impact each other
Watch for deeper issues as data is gathered
An effective OD practitioner can,
Watch for deeper issues as data is gathered
Develop mutually trusting relationship with others
Multiple Choice Multiple Answer
Question
When the strategies to change the use of HR resources, has to be done, it may involve :-
Correct Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
Your Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
Select The Blank
Question
The ________ should be seen as being important to other people's lives.
Correct Answer
Outcome of the task
Your Answer
Decision of the management
Multiple Choice Single Answer
Question
A general principle to avoid becoming involved in any political struggle in the organization is, to :-
Correct Answer
Mind your own business
Your Answer
Mind your own business
Multiple Choice Single Answer
Question
MBO in short stand for :-
Correct Answer
Management by objectives
Your Answer
Management by objectives
Multiple Choice Multiple Answer
Question
The OD consultant can build trust and commitment by way of :-
Correct Answer
By announcing confidentiality of the responses , Bringing openness amongst the members , By inculcating candour amongst the members and the consultant
Your Answer
By inculcating candour amongst the members and the consultant , By announcing confidentiality of the responses , Bringing openness amongst the members
Multiple Choice Multiple Answer
Question
The objectives of Organizational Development intervention to resolve the group conflict are :-
Correct Answer
To improve communication and interaction within the groups , To reduce dysfunctional competition , To increase awareness to necessity of interdependence of action within the groups
Your Answer
To improve communication and interaction within the groups , To improve overall productivity and profitability of the company , To reduce dysfunctional competition
True/False
Question
It is necessary to take up cross-functional and cross-departmental issues during OD sessions, so as to resolve all issues.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved image of the organization , Improved product quality , Improvement in peoples approach
Select The Blank
Question
Generally peoples' ________ is not utilized properly to get the best.
Correct Answer
Skills and knowledge
Your Answer
Knowledge and experience
Multiple Choice Single Answer
Question
The approach generally that should be taken by the Organisational development team is :-
Correct Answer
People as the resources
Your Answer
People as the resources
Match The Following
Question
Correct Answer
Your Answer
The change agents are required to play
Many roles
Many roles
There are many
Definitions and connotations associated with TQM
Definitions and connotations associated with TQM
An OD practitioner can
Integrate research with theory and practice
Can focus on reducing the cost of production and marketing activities
In the follow-up process, one must,
Use information to correct negative steps
Use information to correct negative steps
Multiple Choice Single Answer
Question
The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:-
Correct Answer
T Group laboratory
Your Answer
A Group laboratory
Multiple Choice Multiple Answer
Question
The team building interventions are directed towards main areas of :-
Correct Answer
Diagnosis , Team and organizational processes , Team Relationships
Your Answer
Diagnosis , Surgical intervention , Team and organizational processes
True/False
Question
Many organizations have realized that hiring an OD consultant to lead a change effort is more complex than hiring a lawyer.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
Some of the major benefits of the Organizational Development interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved image of the organization , Improved job satisfaction , Improved productivity
True/False
Question
Organizational transformational activities need not focus on large scale systematic change which fundamentally change the nature of organization
Correct Answer
False
Your Answer
True
Multiple Choice Multiple Answer
Question
Various types of tactics used by managers to accomplish their goals, are known as :-
Correct Answer
Use of social networks , Playing it straight , Going around the formal system
Your Answer
Use of social networks , Playing it straight , Going around the formal system
Multiple Choice Single Answer
Question
Socio- metric approach in OD intervention focus on :-
Correct Answer
Interrelationship between groups
Your Answer
Interrelationship between groups
Multiple Choice Single Answer
Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who has skills to address human aspects
Select The Blank
Question
People are ________, and think and act, so there is no single rule to manage them.
Correct Answer
Found to always responsive
Your Answer
Found to be always irresponsible
Multiple Choice Multiple Answer
Question
In Responsibility Charting, some of the useful guidelines for intervention to be followed are :-
Correct Answer
Assign responsibility to one person , Avoid having too many people having Approval- Veto function , If one person has approval- veto involvement on most decisions, that person could become a bottle neck for getting things done
Your Answer
Assign responsibility to one person , Avoid having too many people having Approval- Veto function , If one person has approval- veto involvement on most decisions, that person could become a bottle neck for getting things done
Select The Blank
Question
As with any ________ OD has limitations and problems.
Correct Answer
Complex programme
Your Answer
Complex programme
Multiple Choice Multiple Answer
Question
The essence of large scale systems change programme is :-
Correct Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , There is large scale expenditure involved for improvements desired
Multiple Choice Single Answer
Question
The organizational diagnosis means :-
Correct Answer
To identify strengths, weaknesses problem areas, and find out discrepancies, between vision and desired future and current situations
Your Answer
Taking advantage of evolving opportunities
Multiple Choice Single Answer
Question
The probability of success of an external or internal consultant in OD intervention depends on :-
Correct Answer
His/her accurate assessment of his/her own power
Your Answer
His/her accurate assessment of his/her own power
True/False
Question
When the influential individuals are opposed to the change efforts, the work of the consultant gets complicated.
Correct Answer
True
Your Answer
True
True/False
Question
As a consequence to the OD Seminar, it is useful to devote time for follow up actions to be taken as part of the seminar.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
The unfreezing stage of the Changed process, consists of :-
Correct Answer
Provision of psychological safety , Creation of guilt or anxiety , Disconfirmation or lack of confirmation
Your Answer
Provision of psychological safety , Improved listening skills , Creation of guilt or anxiety
True/False
Question
Interventions are participatory efforts to cultural change.
Correct Answer
True
Your Answer
False
Multiple Choice Multiple Answer
Question
The major characteristics of teams are:-
Correct Answer
There is clear unity of purpose , The group is self conscious about it's own operations , The group has set for it self clear and demanding goals to achieve
Your Answer
There is clear unity of purpose , The members of the group are all related , The group is self conscious about it's own operations
Select The Blank
Question
At the heart of OD lies, ________ with an intact work team.
Correct Answer
Team building and intervention
Your Answer
Team building and intervention
Multiple Choice Single Answer
Question
The Role Analysis Technique model is designed to clarify :-
Correct Answer
Role expectations and obligations of team members to improve team effectiveness
Your Answer
Ego levels of each individuals
Multiple Choice Single Answer
Question
The primary advantage of Organizational Development is :-
Correct Answer
It tries to deal with change in a whole organization
Your Answer
It is easy to implement
Select The Blank
Question
One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition.
Correct Answer
Effective organisation
Your Answer
Organisational efficiency
Multiple Choice Multiple Answer
Question
The role of OD practitioner and that of consultant is that of :-
Correct Answer
Facilitator , Catalyst , Problem solver
Your Answer
Collaborator , Facilitator , Catalyst
Showing posts with label Organizational Development (Set II). Show all posts
Showing posts with label Organizational Development (Set II). Show all posts
Wednesday, August 20, 2008
Organizational Development - 5
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer
Question
OD process is cyclical and ends, when :-
Correct Answer
Desired development result is obtained
Your Answer
Ego levels of each individuals is reduced
Select The Blank
Question
The dysfunctional energy spent in inappropriate competition ________ ineffective organization.
Correct Answer
Results in
Your Answer
Results in
Multiple Choice Single Answer
Question
As a result of OD intervention, the result obtained is a :-
Correct Answer
Win-win situation
Your Answer
Win-win situation
Multiple Choice Single Answer
Question
The Role Negotiation Technique for group intervention was developed by :-
Correct Answer
Roger Harrison
Your Answer
Bennet and Hailey
Multiple Choice Single Answer
Question
The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:-
Correct Answer
T Group laboratory
Your Answer
T Group laboratory
Select The Blank
Question
Once the ________ is planned, it is implemented.
Correct Answer
Intervention
Your Answer
Intervention
True/False
Question
Problem solving teams are formed to clearly investigate the existing problem.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
OD can also be called as a process :-
Correct Answer
For teaching people how to solve the problem
Your Answer
For change of people
Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved image of the organisation , Improved job satisfaction , Improved productivity
Select The Blank
Question
Hiring external consultants for short term may be ________.
Correct Answer
More economical
Your Answer
More useful
Multiple Choice Multiple Answer
Question
Some of the indications of requirement of organisational development efforts are :-
Correct Answer
Reduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs
Your Answer
Reduced customer satisfaction , Lack of co-operation between people , Increases in the pay home package
True/False
Question
OD interventions need not be action oriented.
Correct Answer
False
Your Answer
True
Select The Blank
Question
Concern for people refers to ________ concern of others.
Correct Answer
Consideration of social and interpersonal
Your Answer
Consideration of social and interpersonal
Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action oriented model
Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved image of the organisation , Improved job satisfaction , Improved productivity
Multiple Choice Single Answer
Question
Quality Circles to be successful, essentially need,
Correct Answer
Involvement of the management support
Your Answer
Involvement of the management support
Multiple Choice Multiple Answer
Question
The objectives of Organizational Development intervention to resolve the group conflict are :-
Correct Answer
To improve communication and interaction within the groups , To reduce dysfunctional competition , To increase awareness to necessity of interdependence of action within the groups
Your Answer
To improve overall productivity and profitability of the company , To reduce dysfunctional competition , To improve communication and interaction within the groups
Multiple Choice Multiple Answer
Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Interviews , Data based , Problem solving
Multiple Choice Multiple Answer
Question
In order to use organizational development as critical management tool, the managers should :-
Correct Answer
Know what OD is , Use OD as the prescription for managing change , Know how to use various methods of OD.
Your Answer
Know what OD is , Use OD as the prescription for managing change , Know how to use various methods of OD.
Multiple Choice Single Answer
Question
People in the organisation should be treated as,
Correct Answer
Important resource
Your Answer
Important resource
Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved image of the organization , Improved product quality , Improvement in peoples approach
Multiple Choice Single Answer
Question
During the course of the Organisational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Represent the management side only
True/False
Question
Organizational development efforts can be time consuming, expensive and may have delayed pay off periods.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
Various types of tactics used by managers to accomplish their goals, are known as :-
Correct Answer
Use of social networks , Playing it straight , Going around the formal system
Your Answer
Use of social networks , Playing it straight , Going around the formal system
True/False
Question
Interventions are participatory efforts to cultural change.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
Some of the changes in the performance due to OD, were seen in the areas of :-
Correct Answer
Improved quality level of the products , Improved quality level of the services , Increase in profit levels
Your Answer
Improved quality level of the products , Improved quality level of the services , Reduction in the manpower in the organisation
True/False
Question
The aspect of reward, deals with the incentives organization provides to it's employees and how they feel about it.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
OD intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improve the leadership skills of managers at all levels
True/False
Question
Many organizations have realized that hiring an OD consultant to lead a change effort is more complex than hiring a lawyer.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
Although each organization has it's own unique set of challenges, which has proved to be an effective tool which promotes increased job satisfaction :-
Correct Answer
Survey feed back tool
Your Answer
Management development tool
Multiple Choice Multiple Answer
Question
Some of the assumptions in the Force Field analysis are :-
Correct Answer
The present state is a quasi-stationary resulting in field of opposing forces , The desired future state of affair can be achieved through constant efforts , There are two types of forces which act on this point at any time
Your Answer
The present state is a quasi-stationary resulting in field of opposing forces , The assumptions can be forced on the organization to follow , The desired future state of affair can be achieved through constant efforts
Select The Blank
Question
One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition.
Correct Answer
Effective organisation
Your Answer
Effective organisation
Match The Following
Question
Correct Answer
Your Answer
OD practitioner should
Learn as much as possible about the behavior of power holders
Learn as much as possible about the behavior of power holders
Cultivating and nurturing relationship with key power figures
Will ensure timely information and a source of support
Will ensure timely information and a source of support
Interview is a process of
Two way communication
Two way communication
During and after the OD intervention
The data is collected again to determine the effectiveness of the intervention
The data is collected again to determine the effectiveness of the intervention
Select The Blank
Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Completely
True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True
Select The Blank
Question
The relevant communication ________ so it will be necessary to provide training.
Correct Answer
Skills must be acquired
Your Answer
Gaps must be filled
True/False
Question
An OD consultant need not protect the confidentiality of the information so gathered by him during the course of the work.
Correct Answer
False
Your Answer
False
Multiple Choice Multiple Answer
Question
The total Quality Improvement model's phases include :-
Correct Answer
Planning , Education , Implementation
Your Answer
That there is no serious disagreement amongst the members , Planning , Education
True/False
Question
Rewards need to be only financials terms.
Correct Answer
False
Your Answer
True
Match The Following
Question
Correct Answer
Your Answer
Intervention to be successful ,
Should have a well throughout intervention strategy
Should have a well throughout intervention strategy
OD intervention systems are based on
Specified goals of the client system
Upgrade knowledge, beliefs and skills
The main aim of education is to,
Upgrade knowledge, beliefs and skills
Improve the quality of life of the people
Each intervention may have
It's own dynamics
Specified goals of the client system
Select The Blank
Question
OD is a ________ in an organizational context.
Correct Answer
Planned change
Your Answer
Planned change
Select The Blank
Question
In all cases of success the group effort must be ________.
Correct Answer
Rewarded
Your Answer
Rewarded
Multiple Choice Single Answer
Question
Cultural intervention concentrates on :-
Correct Answer
Traditions, precedents, and practices which form the fabric of the organization's culture
Your Answer
Traditions, precedents, and practices which form the fabric of the organization's culture
Multiple Choice Multiple Answer
Question
The various levels at which the OD Diagnosis could be undertaken, are :-
Correct Answer
Group analysis that examines data on group level , Organization wide analysis , Individual wise analysis of data
Your Answer
Cursory views being expressed by person in the similar industries , Group analysis that examines data on group level , Organization wide analysis
True/False
Question
Systems theory is the second foundation of OD
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Press briefings , Questionnaires
Multiple Choice Single Answer
Question
OD process is cyclical and ends, when :-
Correct Answer
Desired development result is obtained
Your Answer
Ego levels of each individuals is reduced
Select The Blank
Question
The dysfunctional energy spent in inappropriate competition ________ ineffective organization.
Correct Answer
Results in
Your Answer
Results in
Multiple Choice Single Answer
Question
As a result of OD intervention, the result obtained is a :-
Correct Answer
Win-win situation
Your Answer
Win-win situation
Multiple Choice Single Answer
Question
The Role Negotiation Technique for group intervention was developed by :-
Correct Answer
Roger Harrison
Your Answer
Bennet and Hailey
Multiple Choice Single Answer
Question
The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:-
Correct Answer
T Group laboratory
Your Answer
T Group laboratory
Select The Blank
Question
Once the ________ is planned, it is implemented.
Correct Answer
Intervention
Your Answer
Intervention
True/False
Question
Problem solving teams are formed to clearly investigate the existing problem.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
OD can also be called as a process :-
Correct Answer
For teaching people how to solve the problem
Your Answer
For change of people
Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved image of the organisation , Improved job satisfaction , Improved productivity
Select The Blank
Question
Hiring external consultants for short term may be ________.
Correct Answer
More economical
Your Answer
More useful
Multiple Choice Multiple Answer
Question
Some of the indications of requirement of organisational development efforts are :-
Correct Answer
Reduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs
Your Answer
Reduced customer satisfaction , Lack of co-operation between people , Increases in the pay home package
True/False
Question
OD interventions need not be action oriented.
Correct Answer
False
Your Answer
True
Select The Blank
Question
Concern for people refers to ________ concern of others.
Correct Answer
Consideration of social and interpersonal
Your Answer
Consideration of social and interpersonal
Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action oriented model
Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved image of the organisation , Improved job satisfaction , Improved productivity
Multiple Choice Single Answer
Question
Quality Circles to be successful, essentially need,
Correct Answer
Involvement of the management support
Your Answer
Involvement of the management support
Multiple Choice Multiple Answer
Question
The objectives of Organizational Development intervention to resolve the group conflict are :-
Correct Answer
To improve communication and interaction within the groups , To reduce dysfunctional competition , To increase awareness to necessity of interdependence of action within the groups
Your Answer
To improve overall productivity and profitability of the company , To reduce dysfunctional competition , To improve communication and interaction within the groups
Multiple Choice Multiple Answer
Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Interviews , Data based , Problem solving
Multiple Choice Multiple Answer
Question
In order to use organizational development as critical management tool, the managers should :-
Correct Answer
Know what OD is , Use OD as the prescription for managing change , Know how to use various methods of OD.
Your Answer
Know what OD is , Use OD as the prescription for managing change , Know how to use various methods of OD.
Multiple Choice Single Answer
Question
People in the organisation should be treated as,
Correct Answer
Important resource
Your Answer
Important resource
Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved image of the organization , Improved product quality , Improvement in peoples approach
Multiple Choice Single Answer
Question
During the course of the Organisational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Represent the management side only
True/False
Question
Organizational development efforts can be time consuming, expensive and may have delayed pay off periods.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
Various types of tactics used by managers to accomplish their goals, are known as :-
Correct Answer
Use of social networks , Playing it straight , Going around the formal system
Your Answer
Use of social networks , Playing it straight , Going around the formal system
True/False
Question
Interventions are participatory efforts to cultural change.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
Some of the changes in the performance due to OD, were seen in the areas of :-
Correct Answer
Improved quality level of the products , Improved quality level of the services , Increase in profit levels
Your Answer
Improved quality level of the products , Improved quality level of the services , Reduction in the manpower in the organisation
True/False
Question
The aspect of reward, deals with the incentives organization provides to it's employees and how they feel about it.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
OD intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees.
Your Answer
Improve the leadership skills of managers at all levels
True/False
Question
Many organizations have realized that hiring an OD consultant to lead a change effort is more complex than hiring a lawyer.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
Although each organization has it's own unique set of challenges, which has proved to be an effective tool which promotes increased job satisfaction :-
Correct Answer
Survey feed back tool
Your Answer
Management development tool
Multiple Choice Multiple Answer
Question
Some of the assumptions in the Force Field analysis are :-
Correct Answer
The present state is a quasi-stationary resulting in field of opposing forces , The desired future state of affair can be achieved through constant efforts , There are two types of forces which act on this point at any time
Your Answer
The present state is a quasi-stationary resulting in field of opposing forces , The assumptions can be forced on the organization to follow , The desired future state of affair can be achieved through constant efforts
Select The Blank
Question
One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition.
Correct Answer
Effective organisation
Your Answer
Effective organisation
Match The Following
Question
Correct Answer
Your Answer
OD practitioner should
Learn as much as possible about the behavior of power holders
Learn as much as possible about the behavior of power holders
Cultivating and nurturing relationship with key power figures
Will ensure timely information and a source of support
Will ensure timely information and a source of support
Interview is a process of
Two way communication
Two way communication
During and after the OD intervention
The data is collected again to determine the effectiveness of the intervention
The data is collected again to determine the effectiveness of the intervention
Select The Blank
Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Completely
True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True
Select The Blank
Question
The relevant communication ________ so it will be necessary to provide training.
Correct Answer
Skills must be acquired
Your Answer
Gaps must be filled
True/False
Question
An OD consultant need not protect the confidentiality of the information so gathered by him during the course of the work.
Correct Answer
False
Your Answer
False
Multiple Choice Multiple Answer
Question
The total Quality Improvement model's phases include :-
Correct Answer
Planning , Education , Implementation
Your Answer
That there is no serious disagreement amongst the members , Planning , Education
True/False
Question
Rewards need to be only financials terms.
Correct Answer
False
Your Answer
True
Match The Following
Question
Correct Answer
Your Answer
Intervention to be successful ,
Should have a well throughout intervention strategy
Should have a well throughout intervention strategy
OD intervention systems are based on
Specified goals of the client system
Upgrade knowledge, beliefs and skills
The main aim of education is to,
Upgrade knowledge, beliefs and skills
Improve the quality of life of the people
Each intervention may have
It's own dynamics
Specified goals of the client system
Select The Blank
Question
OD is a ________ in an organizational context.
Correct Answer
Planned change
Your Answer
Planned change
Select The Blank
Question
In all cases of success the group effort must be ________.
Correct Answer
Rewarded
Your Answer
Rewarded
Multiple Choice Single Answer
Question
Cultural intervention concentrates on :-
Correct Answer
Traditions, precedents, and practices which form the fabric of the organization's culture
Your Answer
Traditions, precedents, and practices which form the fabric of the organization's culture
Multiple Choice Multiple Answer
Question
The various levels at which the OD Diagnosis could be undertaken, are :-
Correct Answer
Group analysis that examines data on group level , Organization wide analysis , Individual wise analysis of data
Your Answer
Cursory views being expressed by person in the similar industries , Group analysis that examines data on group level , Organization wide analysis
True/False
Question
Systems theory is the second foundation of OD
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Press briefings , Questionnaires
Organizational Development - 4
Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model
True/False
Question
Consulting firms handle variety of issues and clients, making external consultants unavailable on a daily basis to organizational problems.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
The total Quality improvement model provides an approach, for organizational change, and involves :-
Correct Answer
Four major phases
Your Answer
Four major phases
True/False
Question
Organisational development efforts can be time consuming, expensive and may have delayed pay off periods.
Correct Answer
True
Your Answer
True
Match The Following
Question
Correct Answer
Your Answer
Organisational development is a powerful set of
Concepts and techniques to improve organisational effectiveness
Concepts and techniques to improve organisational effectiveness
Organisations have the need to have
Hierarchies of authorities and accountabilities
Hierarchies of authorities and accountabilities
Quality circles provide an effective forum
For promoting the process of self development
For reducing the cost, and improving quality of product and services
Manpower management is the most crucial job
Because managing people is the heart and essence of being a manager
Because managing people is the heart and essence of being a manager
Multiple Choice Single Answer
Question
While describing the individual roles, the " role " is called as :-
Correct Answer
Focal Role
Your Answer
Focal Role
Multiple Choice Single Answer
Question
Very often the performance of the individual in the group is affected due to :-
Correct Answer
Due to lack of clarity of the roles and what it demands from the role incumbents
Your Answer
Due to lack of clarity of the roles and what it demands from the role incumbents
Multiple Choice Single Answer
Question
The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:-
Correct Answer
T Group laboratory
Your Answer
T Group laboratory
Select The Blank
Question
The ________ theory has been emphasized in OD.
Correct Answer
Open system
Your Answer
Open system
Multiple Choice Single Answer
Question
People in the organisation should be treated as,
Correct Answer
Important resource
Your Answer
Important resource
Multiple Choice Single Answer
Question
The name of the Japanese professor from Tokyo University, who added the notion of small groups formed to address the problems in their work areas, is :-
Correct Answer
Kaoru Ishikawa
Your Answer
Kaoru Ishikawa
Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved job satisfaction , Improved productivity , Improved team work
Select The Blank
Question
One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition.
Correct Answer
Effective organisation
Your Answer
Effective organisation
Select The Blank
Question
Diagnostic activities mainly are for________.
Correct Answer
Finding the facts of the case
Your Answer
Finding the facts of the case
Select The Blank
Question
Management should ________ at the right depth.
Correct Answer
Intervene
Your Answer
Intervene
True/False
Question
Change agents need not have any special skills to deal with human aspects.
Correct Answer
False
Your Answer
False
Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Select The Blank
Question
Hiring external consultants for short term may be ________.
Correct Answer
More economical
Your Answer
More economical
True/False
Question
Most people always take criticism well in a constructive way.
Correct Answer
False
Your Answer
False
Multiple Choice Single Answer
Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who has skills to address human aspects
Multiple Choice Single Answer
Question
Socio- metric approach in OD intervention focus on :-
Correct Answer
Interrelationship between groups
Your Answer
Interrelationship between groups
Multiple Choice Single Answer
Question
During the course of the Organisational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Become increasingly professionalized and be responsible for their own development
Select The Blank
Question
Always try and reduce ________ upon consultant.
Correct Answer
Dependency
Your Answer
Dependency
True/False
Question
As a consequence to the OD Seminar, it is useful to devote time for follow up actions to be taken as part of the seminar.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
The essence of large scale systems change programme is :-
Correct Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved
Multiple Choice Single Answer
Question
For an Interdependency Intervention, in a group of Ten people, in order to interview others, how many individuals member of the team, each member would be required to do meet :-
Correct Answer
Nine Members
Your Answer
Nine Members
Multiple Choice Multiple Answer
Question
The organizational level analysis could include information on :-
Correct Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization
Your Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization
True/False
Question
The structure addresses as to how the organization assigns the tasks to the workers.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
The initial interest of the managers for the Organizational Development efforts is introduced, through, personal attendance at :-
Correct Answer
T Group laboratory
Your Answer
T Group laboratory
Multiple Choice Multiple Answer
Question
During any discussion within the group, it :-
Correct Answer
Continues with any unfructutious discussion also for the sake of group cohesiveness , Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some one helps it to bring it back on track
Your Answer
Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some one helps it to bring it back on track
Multiple Choice Single Answer
Question
The concept that, managers generally use three types of tactics to accomplish their goals, was put forward by :-
Correct Answer
Schein
Your Answer
Schein
Select The Blank
Question
In an organization there should be a ________ to be taken on business decisions.
Correct Answer
Team approach
Your Answer
Team approach
Multiple Choice Multiple Answer
Question
Some of the changes in the performance due to OD, were seen in the areas of :-
Correct Answer
Improved quality level of the services , Increase in profit levels , Improved quality level of the products
Your Answer
Improved quality level of the products , Improved quality level of the services , Increase in profit levels
Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Questionnaires , Personal observations
True/False
Question
The aspect of reward, deals with the incentives organization provides to it's employees and how they feel about it.
Correct Answer
True
Your Answer
True
True/False
Question
It is necessary to take up cross-functional and cross-departmental issues during OD sessions, so as to resolve all issues.
Correct Answer
True
Your Answer
True
Select The Blank
Question
Concern for people refers to ________ concern of others.
Correct Answer
Consideration of social and interpersonal
Your Answer
Consideration of social and interpersonal
True/False
Question
A number of techniques and exercises can be made use of to facilitate team performance.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
In an organisation, when it was perceived that the survival of the organisation is threatened, and the success of OD was doubted as :-
Correct Answer
There were many layers of hierarchies , The management was authoritarian , There was inflexible bureaucracy
Your Answer
There were many layers of hierarchies , The management was authoritarian , There was inflexible bureaucracy
Select The Blank
Question
At the heart of OD lies, ________ with an intact work team.
Correct Answer
Team building and intervention
Your Answer
Team building and intervention
Multiple Choice Multiple Answer
Question
Various types of behaviors observed under, responsibility charting are :-
Correct Answer
Responsibility , Support , Inform
Your Answer
Responsibility , Support , Inform
Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model
Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Multiple Choice Multiple Answer
Question
When the strategies to change the use of HR resources, has to be done, it may involve :-
Correct Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
Your Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True
Match The Following
Question
Correct Answer
Your Answer
Hiring external consultants,
For short term may be more economical
For short term may be more economical
The diagnosis process examines the extent
To which the work environment is amenable
To which the work environment is amenable
Change agents could be
Consultants hired by the organizations
Consultants hired by the organizations
Whenever a person is a part of group,
He is likely to develop friendships and rivalries
He is likely to develop friendships and rivalries
Multiple Choice Multiple Answer
Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Data based , Problem solving , Scientific method of enquiry
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model
True/False
Question
Consulting firms handle variety of issues and clients, making external consultants unavailable on a daily basis to organizational problems.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
The total Quality improvement model provides an approach, for organizational change, and involves :-
Correct Answer
Four major phases
Your Answer
Four major phases
True/False
Question
Organisational development efforts can be time consuming, expensive and may have delayed pay off periods.
Correct Answer
True
Your Answer
True
Match The Following
Question
Correct Answer
Your Answer
Organisational development is a powerful set of
Concepts and techniques to improve organisational effectiveness
Concepts and techniques to improve organisational effectiveness
Organisations have the need to have
Hierarchies of authorities and accountabilities
Hierarchies of authorities and accountabilities
Quality circles provide an effective forum
For promoting the process of self development
For reducing the cost, and improving quality of product and services
Manpower management is the most crucial job
Because managing people is the heart and essence of being a manager
Because managing people is the heart and essence of being a manager
Multiple Choice Single Answer
Question
While describing the individual roles, the " role " is called as :-
Correct Answer
Focal Role
Your Answer
Focal Role
Multiple Choice Single Answer
Question
Very often the performance of the individual in the group is affected due to :-
Correct Answer
Due to lack of clarity of the roles and what it demands from the role incumbents
Your Answer
Due to lack of clarity of the roles and what it demands from the role incumbents
Multiple Choice Single Answer
Question
The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:-
Correct Answer
T Group laboratory
Your Answer
T Group laboratory
Select The Blank
Question
The ________ theory has been emphasized in OD.
Correct Answer
Open system
Your Answer
Open system
Multiple Choice Single Answer
Question
People in the organisation should be treated as,
Correct Answer
Important resource
Your Answer
Important resource
Multiple Choice Single Answer
Question
The name of the Japanese professor from Tokyo University, who added the notion of small groups formed to address the problems in their work areas, is :-
Correct Answer
Kaoru Ishikawa
Your Answer
Kaoru Ishikawa
Multiple Choice Multiple Answer
Question
Some of the major benefits of the OD interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved job satisfaction , Improved productivity , Improved team work
Select The Blank
Question
One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition.
Correct Answer
Effective organisation
Your Answer
Effective organisation
Select The Blank
Question
Diagnostic activities mainly are for________.
Correct Answer
Finding the facts of the case
Your Answer
Finding the facts of the case
Select The Blank
Question
Management should ________ at the right depth.
Correct Answer
Intervene
Your Answer
Intervene
True/False
Question
Change agents need not have any special skills to deal with human aspects.
Correct Answer
False
Your Answer
False
Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization
Select The Blank
Question
Hiring external consultants for short term may be ________.
Correct Answer
More economical
Your Answer
More economical
True/False
Question
Most people always take criticism well in a constructive way.
Correct Answer
False
Your Answer
False
Multiple Choice Single Answer
Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who has skills to address human aspects
Multiple Choice Single Answer
Question
Socio- metric approach in OD intervention focus on :-
Correct Answer
Interrelationship between groups
Your Answer
Interrelationship between groups
Multiple Choice Single Answer
Question
During the course of the Organisational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Become increasingly professionalized and be responsible for their own development
Select The Blank
Question
Always try and reduce ________ upon consultant.
Correct Answer
Dependency
Your Answer
Dependency
True/False
Question
As a consequence to the OD Seminar, it is useful to devote time for follow up actions to be taken as part of the seminar.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
The essence of large scale systems change programme is :-
Correct Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved
Multiple Choice Single Answer
Question
For an Interdependency Intervention, in a group of Ten people, in order to interview others, how many individuals member of the team, each member would be required to do meet :-
Correct Answer
Nine Members
Your Answer
Nine Members
Multiple Choice Multiple Answer
Question
The organizational level analysis could include information on :-
Correct Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization
Your Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization
True/False
Question
The structure addresses as to how the organization assigns the tasks to the workers.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
The initial interest of the managers for the Organizational Development efforts is introduced, through, personal attendance at :-
Correct Answer
T Group laboratory
Your Answer
T Group laboratory
Multiple Choice Multiple Answer
Question
During any discussion within the group, it :-
Correct Answer
Continues with any unfructutious discussion also for the sake of group cohesiveness , Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some one helps it to bring it back on track
Your Answer
Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some one helps it to bring it back on track
Multiple Choice Single Answer
Question
The concept that, managers generally use three types of tactics to accomplish their goals, was put forward by :-
Correct Answer
Schein
Your Answer
Schein
Select The Blank
Question
In an organization there should be a ________ to be taken on business decisions.
Correct Answer
Team approach
Your Answer
Team approach
Multiple Choice Multiple Answer
Question
Some of the changes in the performance due to OD, were seen in the areas of :-
Correct Answer
Improved quality level of the services , Increase in profit levels , Improved quality level of the products
Your Answer
Improved quality level of the products , Improved quality level of the services , Increase in profit levels
Multiple Choice Multiple Answer
Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Questionnaires , Personal observations
True/False
Question
The aspect of reward, deals with the incentives organization provides to it's employees and how they feel about it.
Correct Answer
True
Your Answer
True
True/False
Question
It is necessary to take up cross-functional and cross-departmental issues during OD sessions, so as to resolve all issues.
Correct Answer
True
Your Answer
True
Select The Blank
Question
Concern for people refers to ________ concern of others.
Correct Answer
Consideration of social and interpersonal
Your Answer
Consideration of social and interpersonal
True/False
Question
A number of techniques and exercises can be made use of to facilitate team performance.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
In an organisation, when it was perceived that the survival of the organisation is threatened, and the success of OD was doubted as :-
Correct Answer
There were many layers of hierarchies , The management was authoritarian , There was inflexible bureaucracy
Your Answer
There were many layers of hierarchies , The management was authoritarian , There was inflexible bureaucracy
Select The Blank
Question
At the heart of OD lies, ________ with an intact work team.
Correct Answer
Team building and intervention
Your Answer
Team building and intervention
Multiple Choice Multiple Answer
Question
Various types of behaviors observed under, responsibility charting are :-
Correct Answer
Responsibility , Support , Inform
Your Answer
Responsibility , Support , Inform
Select The Blank
Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model
Multiple Choice Multiple Answer
Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Multiple Choice Multiple Answer
Question
When the strategies to change the use of HR resources, has to be done, it may involve :-
Correct Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
Your Answer
Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices
True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process.
Correct Answer
True
Your Answer
True
Match The Following
Question
Correct Answer
Your Answer
Hiring external consultants,
For short term may be more economical
For short term may be more economical
The diagnosis process examines the extent
To which the work environment is amenable
To which the work environment is amenable
Change agents could be
Consultants hired by the organizations
Consultants hired by the organizations
Whenever a person is a part of group,
He is likely to develop friendships and rivalries
He is likely to develop friendships and rivalries
Multiple Choice Multiple Answer
Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Data based , Problem solving , Scientific method of enquiry
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