ORGANISATIONAL DEVELOPMENT

This paper of Industrial Relations and Labour Laws has been contributed by NISHA VERMA

THANKS TO : NISHA VERMA

Message from Sender:

Hi Team

Please find the attached file of Organisational Development exam which i have appered on 16 july 2011.

Thanks with regards

Nisha Verma

ORGANISATIONAL DEVELOPMENT

EXAM HELD ON 16 JULY, 2011

Q1 Match the following

• External Factors – Climatic Conditions, Political Conditions
• Definite Structure- Persons holding various posts are well specified
• Human Behavior - People bring different ideas, ways of working
• Value – Belief, attitudes, 

(Pg No. 7)

Q2 The parents of today children grew up without mobile ,digital cameras, email,

Ans. False (Pg No. 14)

Q3 The primary goal of unplanned change is to survive immediate ………………..

Ans. Crisis (Pg No. 21)

Q4 Organizational development focuses on issues related to the human side of the organization by finding ways to increase effectiveness of individuals, teams, and the organization human and social processes.

Ans. True (Pg No. 27)

Q5 organizational effectiveness can also be improved by other change strategies apart from OD. For Exam

Ans. Business Process Engineering

        Total Quality Management

        Six Sigma

(Pg No. 28)

Q6 OD have emerged from four major stems as The laboratory Training Stem, The survey Research and feedback stem, the action research stem, Sociotechnical and Socioclinical stem

Ans. True (Pg No 42)

Q7  Teams and team work, Parallel Learning structures, Applied Behavioural science are …………………. Of OD.

Ans.  Foundation (Pg No. 54)

Q8 Who is suggest the two Important aspects of OD are Transformation Change & Transactional Changes

Ans. Burke and Litwin (Pg No. 55)

Q9 System in Simplest Meaning is an ……………….

Ans. Arrangement (Pg No. 57)

Q10. System Theory view organization as

Ans. Open System (Pg No. 57)      

Q11 ………………….. process the old norms are discarded and supplanted by the new ones.

Ans Re-educative (Pg No. 61)      

Q12 Action Research is

Ans. Problem Solving

        Data base

(Pg No. 62)

Q13 Match the following

• Purpose – What business are we in

• Structure- How do we divide our work
• Rewards- Do all needed tasks have Incentives
• Leadership- Does someone keep the boxes in balance

(Pg No. 66)

Q14 Match the following

• Calls attention to a contradiction in action or attitudes that then leads to exploration – Discrepancy Intervention
• Behavioral science knowledge and theory are used to explain present behaviour and assumption underlying behavior – Theory Intervention
• This involves deciding a particular method which is the best one, as against the present one which may not be suitable – Procedural Intervention
• Focus on interpersonal relationship, especially where there are strong negatives feelings – Relationship Intervention

    (Pg No. 96)

Q15 Match the following

·         Two different plans are tested, their response is analyses and tested for consequences – Experimental Intervention

·         In some cases, their may be imposed dilemma. The same is closely examined and possible choices are explored. – Delemma Intervention

·         This involves analysis of Past History, context and future objectives in order to asses whether or not  the actions are meetings the desired target.- Perspective Intervention

·         Examines and evaluates structural reasons for organizational ineffectiveness.- Organization Structure Intervention

(Pg No. 96)

Q16 Which activities are designed to improve organizational structures and job designs.

Ans. Techno – structural or Structural Activities.

(Pg No. 97)

Q17 The team must have the right mix of skill.

Ans Technical Skill

        Problem Solving Skill

        Interpersonal Skill

(Pg No. 120)

Q18 Responsibility Charting in non involvement of a person with the decision this is indicated on the chart with a

Ans. Dash (Pg No. 138)

Q19 Quality of work life has the capacity to improve productivity, organizational effectiveness and employee satisfaction if properly co-ordinate.

Ans False (Pg No. 158)      

Q20 Grid Od, developed by psychologists

Ans Robert Blake and Jane Mouton (Pg No.179)

Q21 Due to this ……………… between position and personal power , power relationship in organizational are rarely straightforward.

Ans. Dichotomy (Pg No. 225)        

Q22 This involve those activites taken within organization to acquire , develop and use power and other resource to obtain one's preferred outcomes in a situation in which there is uncertainty about choices.

     Ans. Organizational Politics (Pg No. 226)

Human Resource Development and Training - 2

This paper has been contributed by Shalini Hareesh
Thanks to Shalini Hareesh for this paper and writing the questions from the images as images sometimes are difficult to upload and read by users.

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Human Resource Development and Training

 

Attempted questions and answers:

 

 

Multiple choice single answer:

1)      Combination of Trainee’s level of ability and motivation with his/her perceptions of the work environment:

Ans: Trainability

2) Organisation structures have been typically:

Ans: Hierarchial

3)      What is the main benefit of internet to attract applicant;

Ans: Speedy response

4) Symbolic architectures rely heavily on the notion that human beings process information in the form of:

Ans: Symbols and language

5) A training budget is likely to be made on

Ans: Last year plus inflation basis.

6)      A task which often use motor function typically require the manipulation of

Ans: Instruments and equipments

7) Contrast errors are

Ans: Employees evaluation is affected by the evaluation just previously done,

8)      Program objectives that lack performance, condition and criteria are often

Ans: Ambigious,

Multiple choice multiple answer:

9)      Expected results of a training in a workplace may be seen in  :

Ans: Increased sales and increased profits

Fewer complaints from customers

Fewer rejects at quality inspection stage

10)  What is the most convenient and appropriate method for attracting the attention of the specialist staff:

Ans: Advertisement in the press/media, private employment agencies, professional agencies.

11)  Kolb defined four learning styles:

Ans: Convergent, divergent , assimilation, accommodative.

12)  Immediate benefits of an effective training plan may be seen in the

Ans: Shorter learning time, reduced travel cost, lower costs per participant.

13)  Total training cost include

Ans: Participants ongoing salaries, overheads during training, cost of R&D in training needs analysis.

14)  An employees attitude towards career exploration and job involvement affects

Ans: Learning, applications, overlearning.

15)  In order to structure a training session, the trainer needs to have

Ans: Diagnostic skills, range of technical skills , interpersonal and judgemental skills.

16)  Trait method have

Ans: High potential for errors, not useful for rewards, useful for counseling.

17)  Good QWL creates

Ans: Cordial atmosphere, good understanding, concentration on work.

Select the blank

18)  Prospective participants can be decided upon through

Ans: Evaluation

19)  Halo effect is to assign ---- values to the employees.

Ans:  Excessive

20)  With today’s business of bottomline, a program’s cost effectiveness is ---

Ans: Crucial.

21)  Performance appraisal is the same as-----

Ans: Performance evaluation.

22)  ----- tries to discover the reasons for an employees effective or ineffective performance

Ans: Diagnostic person analysis.

23) A shift in the nature of contract between employer and ---- is also a trend affecting modern HRD.

Ans:  employees.

24)  Both descriptive and judgemental  information is required for an ---- evaluation.

Ans: HRD

True of false

25)  Applicant’s full name, address and telephone number are the most important items of the application form.--False

26)  Performance appraisal is done only by supervisors.—False.

27)  Retention of what is learnt is the final victory of training—True.

28)  Fringe benefits gives a sense of gaining something more. ---True.

29)  Tension related to power imbalance created by the new system is a figment of the imagination. --True

30)  Employees tend to drift from a job which promises growth—False.

31)  Incase of a serious gap between management;s intent  and perceived reality, the audit team should be able to bridge the gap. –True.

Match the following

32)

• Tool for right selection Ans: Job analysis.
• Major cost of selection Ans: employee leaving the organisation before contributing
• Human resource development—Ans: Career planning
1. Major inputs of selection process—Ans: confidential information about candidates

33)

• Performance standards

Ans: derived from job analysis

• Strategic relevance

Ans: standards relating to strategic objectives

• Criterion deficiency

Ans: standards not focusing on all criteria

• Criterion contamination

Ans: standards that are not in the employees control

Human Resource Development and Training - 1

This solved paper has been contributed by Abhimanyu Mohanta

THANKS TO : Abhimanyu Mohanta

HRD training and development

1. All these costs need to be taken into consideration in the cost benefit analysis
a- Direct & Indirect
b-training assessment
c-social
d- financial

Ans-a, c, d

2. Management development program provides
a-wide awareness
b-enlraged skills
c-training design
d-Quality management

Ans: d

3. Performance standards are set considering
a-criterion relevance
b-Criterion Deficiency
c-Reliability
d-need

Ans: a, b, c

4.Popular way for analyzing careers to look at them as made up of
a-employees
b-managers
c-stages
d-positions

Ans-c

5. The intension of cost benefit analysis is simple-benefits should exceed
a-costs
b-purchages
c-expectations
d-program outcomes

Ans:a

6. If rewards are visible it encourages employees to be ---------------------
a-Attentive
b-Motivated
c-Work oriented
d-Involved

Ans: b

7. Identification of the steps involved in task analysis is attributed to

a-Campbell
b-McGhee &Thayer
c-Goldstein
d-Mackey

Ans- a

8. If one keeps auditing the quality of training, the quality of products will keep improving dramatically (T/F)

Ans: True


9. Number of years in business & experience in the particular content are not really any criteria for selection of a vendor (T/F)

Ans:True

10. To study main requirements of an efficient & systematic recruitment process which should be examined?
a- Determining the vacancies
b-sourcing strategy
c-preparing and publishing information
d- selection

Ans-a,b,c

11. According to Kirkpatrick evaluation framework the criteria for evaluation can be

a-objective
b-reaction and learn
c-job behaviour
d-results

Ans-b,c,d

12. The awareness of the increasing intense competition has resulted in greater understanding by ------------------------of the importance and value of training.

a-senior line manager
b-trainers
c-trainees
d-employees

Ans:a

13. What are the sources of recruitment of educated manpower?
a-Local Employment exchange
b-on campuss interview
c-Career advisory and service Agency

Ans: a,b,c

14. This play important role in the collection of data
a-season
b-timing
c-climate
d-counts

Ans:b

15. ROI evaluation is often characterized as a-------------------------- process

a.difficult and expensive

Ans-a

16.Complete objectivity in auditing---------------------
a-impossible
b-possible
c-mandatory
d-compulsory

Ans-a

17.Constantly retain workers in the theory and practice of TQM (True/False)
Ans-True

18. Training increasingly seen as --------------

a. training for change

Ans-a


19. Gain sharing refers to
a. Give a bonus to the employee from profit based on performance
b. paying employees a bonus based on improvements in the operating result of an organization.

Ans:b

20.Auditing may not required to present a budget regarding 3 operations ( True /False)

Ans- True


21. BARS consists of ----------------

a. a series of 5 to 10 vertical scales
b-a series of 5 to 10 horizontal scales
Ans-a

22. Performance appraisal program are always formal (True/False)

Ans-True