Business Process Re-Engineering - 14

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question
Critical questions are to be answered while formulating the :-
Correct Answer
Vision statement
Your Answer
Vision statement

Multiple Choice Multiple Answer
Question
Management of change includes :-
Correct Answer
Management of IT project , Management of people
Your Answer
Management of IT project , Management of people , Management of re-engineering process

Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Kodak

True/False
Question
"Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The Barriers which are related People Problems are called as :-
Correct Answer
Soft Barriers
Your Answer
Soft Barriers

Multiple Choice Multiple Answer
Question
Business processes should be re-engineered to have in-built :-
Correct Answer
Learning techniques , Renewal techniques , Short feedback loops
Your Answer
Renewal techniques , Short feedback loops

Select The Blank
Question
Organization has to satisfy ________ for its survival.
Correct Answer
External customer
Your Answer
External customer

Select The Blank
Question
The process of ordering from a supplier is called as ________ process.
Correct Answer
Interorganised
Your Answer
Interorganised

Select The Blank
Question
________ BPR methodology has a source as consultant with academic background.
Correct Answer
Hammer/Champy
Your Answer
Hammer/Champy

Multiple Choice Single Answer
Question
Application Systems Language is :-
Correct Answer
ABAP 4
Your Answer
ABAP 4

Multiple Choice Single Answer
Question
One of the Hard Barrier could be :-
Correct Answer
Legal Obstacles
Your Answer
Legal Obstacles

Multiple Choice Multiple Answer
Question
The Top Management should also ensure the support of :-
Correct Answer
Senior Managers , Stakeholders , Associates
Your Answer
Senior Managers , Stakeholders , Associates

Select The Blank
Question
Internal Individual resistance is ________
Correct Answer
People Behaviour
Your Answer
Singular Behaviour

Multiple Choice Multiple Answer
Question
IT support order fulfillment process is :-
Correct Answer
In sending & receiving the order , In checking the shipment status on order , Exchange various types of forms
Your Answer
In sending & receiving the order , In checking the shipment status on order , Exchange various types of forms

True/False
Question
The software selection process may not involve errors of project content & project management.
Correct Answer
False
Your Answer
False

True/False
Question
Synchronize the physical & virtual parts of the process is Synchronize Principle.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Purchase Manager
Negotiator
Negotiator
Production Manager
Leader
Leader
HR Manager
Motivator
Motivator
PPC Manager
Monitor
Planner

True/False
Question
The Business Re-engineering project does not require a new culture.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
ERP life cycle consists of these steps :-
Correct Answer
ERP readiness assessment , Preparing the Organization for ERP , ERP feasibility study & business transformation
Your Answer
ERP readiness assessment , Preparing the Organization for ERP , ERP feasibility study & business transformation

Multiple Choice Single Answer
Question
ERP system meet various demands effectively by bridging in technologies to support the :-
Correct Answer
Business Processes
Your Answer
Business Processes

Multiple Choice Multiple Answer
Question
Measure of process reengineering as a "Velocity Goal" will be related to :-
Correct Answer
Cycle Time
Your Answer
Asset Turnover , Response Time , Customer Satisfaction

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
From a process view point, highest priority in an organization is given to :
Correct Answer
Satisfaction of customer
Your Answer
Satisfaction of customer

Multiple Choice Single Answer
Question
Which activity is performed during second phase analysis of re-engineering project?
Correct Answer
Conducting benchmarking
Your Answer
Ensuring support of top management

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Carrying the process , Documentation of existing process , Establishing the measures
Your Answer
Documentation of existing process , Establishing the measures , Carrying the process

Multiple Choice Single Answer
Question
Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is called as :-
Correct Answer
Value Flow
Your Answer
Value Flow

Multiple Choice Single Answer
Question
Marketing plans, dispatch plans, production plans etc. from customer to vendor & vis-à-vis is termed as :-
Correct Answer
Information Flow
Your Answer
Information Flow

Select The Blank
Question
All Barriers to BPR implementation success are the results of ________
Correct Answer
Root Causes
Your Answer
Root Causes

True/False
Question
Based on the feedback from the prototype, the business process is not redefined & the instantiated within a business system.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Delivery of product & services is :-
Correct Answer
Customer facing process
Your Answer
Customer facing process

Multiple Choice Multiple Answer
Question
Characteristics of operational information systems are :-
Correct Answer
Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal
Your Answer
Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal

Select The Blank
Question
In BPR, you can manage E-Processes through ________.
Correct Answer
E-Commerce
Your Answer
E-Commerce

Multiple Choice Multiple Answer
Question
Various vendors for ERP are :-
Correct Answer
SAP , Oracle , JD Edwards
Your Answer
SAP , Oracle , Microsoft

Select The Blank
Question
________ is considered as point of similarity between re-engineering & continuous improvement project.
Correct Answer
Organizational Change
Your Answer
Organizational Change

True/False
Question
Missing knowledge & skills regarding computers & computer applications might be severe reasons for non-acceptance.
Correct Answer
True
Your Answer
True

True/False
Question
The Information Technology cannot be faulty at all.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Business Definition , Process Identification , Process Evaluation

Multiple Choice Single Answer
Question
The principle of 'organize around outcomes, not tasks' means :-
Correct Answer
Assigning one person or a team to accomplish a task
Your Answer
Assigning one person or a team to accomplish a task

Select The Blank
Question
The view which integrates all views & also imparts the logic dynamics of a process is called ________.
Correct Answer
Control View
Your Answer
Function View

Multiple Choice Single Answer
Question
Management of change as a most important task is in which step of BPR project?
Correct Answer
Implementation of re-engineering project.
Your Answer
Implementation of re-engineering project.

True/False
Question
Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Political Risks
People Resistance
People Resistance
Financial Risks
ROI
ROI
Technical Risks
IT Solution
IT Solution
Functional Risks
Organization Resistance
Organization Resistance

True/False
Question
Customer identification is an end of process re-engineering efforts.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The purpose of strategic plan response to the factors that are :-
Correct Answer
Not within the organization's span of control
Your Answer
Within the organization's span of control

Multiple Choice Multiple Answer
Question
Benefit paths of process re-engineering in an organization are :-
Correct Answer
Productivity , Quality , Velocity
Your Answer
Productivity , Quality , Velocity

Select The Blank
Question
________ BPR methodology has a source as "Academics".
Correct Answer
Daven port
Your Answer
Kodak

Multiple Choice Multiple Answer
Question
To describe potential future from current environment, organization uses :-
Correct Answer
Reasoning techniques , Trend line plotting , Simulation techniques
Your Answer
Trend line plotting , Simulation techniques , Histogram sketching

Business Process Re-Engineering - 12

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question Application Systems Language is :-
Correct Answer ABAP 4
Your Answer ABAP 4

Multiple Choice Single Answer
Question BPR is rethinking of the business processes to improve the speed, quality & output of :-
Correct Answer Product or Services
Your Answer Product or Services

Multiple Choice Single Answer
Question In a continuous process improvement mode 4th step is
Correct Answer Measure the performance
Your Answer Measure the performance

Multiple Choice Multiple Answer
Question In Business system planning which of the following is done first?
Correct Answer Arrangement of the organization from an information management respective. , Identification of process for successfully accomplish there mission
Your Answer Arrangement of the organization from an information management respective. , Identification of process for successfully accomplish there mission

Select The Blank
Question Objectives are characterized by ________ things.
Correct Answer Four
Your Answer Four

Multiple Choice Multiple Answer
Question Which are the objectives of business systems planning study?
Correct Answer Determination of information system priorities , Managing systems resources to support business objectives
Your Answer Determination of information system priorities , Managing systems resources to support business objectives

Select The Blank
Question Cycle Time, Asset Turnover & Response Time goals are achieved by ________.
Correct Answer Velocity Goal
Your Answer Velocity Goal

True/False
Question Measurements are central to a fact based decision-making process.
Correct Answer True
Your Answer True

Select The Blank
Question Activities performed by top management level are called as ________ activities
Correct Answer Strategic
Your Answer Strategic

Multiple Choice Multiple Answer
Question Scope of ERP includes :-
Correct Answer Operations , Outbound Logistics , Sales & Marketing to Service
Your Answer Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Single Answer
Question Inclusion of customers in the planning process increases :-
Correct Answer Confidence level of strategic plan
Your Answer Service level of strategic plan

Multiple Choice Single Answer
Question Organization speaks about :-
Correct Answer Structure & Culture
Your Answer Structure & Culture

True/False
Question Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Characteristics of Business Process are :-
Correct Answer Demands a set of tasks , Requires diverse resources , Desired customer who can be a person or a group
Your Answer Demands a set of tasks , Requires diverse resources , Desired customer who can be a person or a group

Multiple Choice Single Answer
Question Delivery of product & services is :-
Correct Answer Customer facing process
Your Answer Customer facing process

Select The Blank
Question Co-ordinating between tasks and process is the ________ impact of IT on process innovation.
Correct Answer Integrative
Your Answer Integrative

Multiple Choice Multiple Answer
Question Financial Motivations are :-
Correct Answer Promotion , Incentive , Bonus
Your Answer Promotion , Incentive , Bonus

Multiple Choice Single Answer
Question Business system planning study involves how many number of steps?
Correct Answer Five
Your Answer Five

Multiple Choice Single Answer
Question A Major Principle & Tactics for Reconfiguring around Processes was :-
Correct Answer Orchestrate
Your Answer Orchestrate

Select The Blank
Question QMS means Quality Management ________.
Correct Answer System
Your Answer System

Multiple Choice Single Answer
Question From a process view point, highest priority in an organization is given to :
Correct Answer Satisfaction of customer
Your Answer Satisfaction of customer

Select The Blank
Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process
Your Answer Creating vision for new process

Multiple Choice Single Answer
Question Project speaks about :-
Correct Answer Contents Management
Your Answer Contents Management

True/False
Question Level of changes is incremental in continuous improvement.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Which is the first communication in re-engineering project?
Correct Answer Vision statement
Your Answer Vision statement

True/False
Question The process matrix illustrates process and information system dependencies.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Benefit paths of process re-engineering in an organization are :-
Correct Answer Productivity , Quality , Velocity
Your Answer Productivity , Quality , Velocity

True/False
Question Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Which statement takes into account the available resource of an organisation?
Correct Answer Mission
Your Answer Mission

Select The Blank
Question A strategic plan generally should not take more than ________ pages.
Correct Answer Ten
Your Answer Ten

True/False
Question Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question During Design Phase, the Top Management should :-
Correct Answer Listen , Respond , Feedback
Your Answer Listen , Respond , Feedback

Select The Blank
Question Quality Management Deployment Tool is ________.
Correct Answer TQM
Your Answer TQM

Multiple Choice Multiple Answer
Question Distribution Strategy can be applied for these issues :-
Correct Answer Channel Selection , Supply Chain Configuration , Distribution Planning
Your Answer Channel Selection , Supply Chain Configuration , Distribution Planning

Multiple Choice Multiple Answer
Question Critical Success factor in business are :-
Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement

True/False
Question A closed system get the feed back from the external environment.
Correct Answer False
Your Answer False

Match The Following
Question Correct Answer Your Answer

Secondary Process Maintenance Maintenance

Knowledge Process Research & Development Research & Development

Key Process Process supporting the mission of company Process supporting the mission of company

Operational Process Manufacturing Manufacturing


Select The Blank
Question RFP is ________.
Correct Answer Request For Proposal
Your Answer Request For Proposal

Multiple Choice Single Answer
Question Prioritization of customer requirement is done through :-
Correct Answer Customer's interview
Your Answer Customer's feedback

Select The Blank
Question ________ is the starting point for process reengineering efforts.
Correct Answer Customer identification
Your Answer Customer identification

True/False
Question Organization has both internal & external customers.
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

ERP Challenge 4 Organizational Intervention Organizational Intervention

ERP Challenge 1 Change Management Change Management

ERP Challenge 2 Shifting from Function to Process View Shifting from Function to Process View

ERP Challenge 3 Faith in Package Software Faith in Package Software


True/False
Question The introduction of a new information technology often changes the complex power structure in an organization.
Correct Answer True
Your Answer True

True/False
Question A business process is defined as "a set of logically related tasks performed to achieve a desired business outcome".
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Activities performed by middle management is :-
Correct Answer Strategic activities
Your Answer Tactical activities

Select The Blank
Question Breakthrough Results in search for & the implementation of radical change in business process are by ________.
Correct Answer BPR
Your Answer BPR

Multiple Choice Multiple Answer
Question Integration Strategy is related to :-
Correct Answer Information Integration , Decision Integration , Financial Integration Your Answer Information Integration , Decision Integration , Financial Integration

Business Process Re-Engineering - 13

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank
Question Latest ISO 9001 is in the market since the Year ________.
Correct Answer 2000
Your Answer 1990

True/False
Question Organizational culture does not have any effect on re-engineering project.
Correct Answer False
Your Answer False

Select The Blank
Question In Kaizen, focus is on ________ Improvement.
Correct Answer Continuous
Your Answer Continuous

True/False
Question There is a risk of project failing on account of lack of resources.
Correct Answer True
Your Answer True

Select The Blank
Question Every system has ________ that defines its scope of activities.
Correct Answer Boundary
Your Answer Boundary

Multiple Choice Single Answer
Question Goal may be defined as a specific component of :-
Correct Answer Business
Your Answer Business

Multiple Choice Multiple Answer
Question Which are the objectives of business systems planning study?
Correct Answer Determination of information system priorities , Managing systems resources to support business objectives
Your Answer Determination of information system priorities , Managing systems resources to support business objectives , Managing quality improvement program , Improving relationship between functional and technical organization unit

Select The Blank
Question A strategic plan generally should not take more than ________ pages.
Correct Answer Ten
Your Answer Ten

True/False
Question If the system is accessible from outside the organization, the people within the organization may not mistrust the system.
Correct Answer False
Your Answer False

Select The Blank
Question ________ are Business process oriented information technology solutions either are not available or working.
Correct Answer Technical Risk
Your Answer Functional Risk

Select The Blank
Question ________ BPR methodology has a source as "Academics".
Correct Answer Daven port
Your Answer Daven port

Multiple Choice Multiple Answer
Question Pitfalls of ERP implementation are :-
Correct Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer Delays of Supplier Payments , Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management

True/False
Question Systems are composed of inter related and inter dependent sub systems.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Internal Individual resistance describes :-
Correct Answer People Behaviour
Your Answer People Behaviour

Multiple Choice Multiple Answer
Question Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer Frustration , Waning of enthusiasm , Commitment
Your Answer Over enthusiasm , Frustration , Waning of enthusiasm , Commitment

Multiple Choice Multiple Answer
Question When mission, customer base and the environment are properly considered, strategic planning produces a plan which contains/make great stride forward :-
Correct Answer A vision to guide decision making , Situation analysis used to develop annual business plan , Break through objectives
Your Answer Profit and loss statement , Break through objectives , A vision to guide decision making , Situation analysis used to develop annual business plan

Multiple Choice Multiple Answer
Question Who governs the conduct in an organization?
Correct Answer Values , Beliefs
Your Answer Values , Beliefs , Mission , Ethics

Select The Blank
Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak
Your Answer Kodak

Multiple Choice Multiple Answer
Question Which of the following are obstacle to success of BPR project as par manganelli/Klein methodology?
Correct Answer Time , Risk , Cost
Your Answer Time , Risk , Cost , Culture

True/False
Question Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Example of Internal Resistance is :-
Correct Answer Manager
Your Answer Manager

Select The Blank
Question The number of core processes should be kept to ________.
Correct Answer Minimum
Your Answer Minimum

Multiple Choice Single Answer
Question Micro level reengineering deals in relation to time frame which is :-
Correct Answer Short
Your Answer Short

Multiple Choice Single Answer
Question RFP stands for :-
Correct Answer Request For Proposal
Your Answer Request For Proposal

True/False
Question Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer True
Your Answer True

Match The Following
Question Correct Answer Your Answer

Integrative Coordination between tasks & process Coordination between tasks & process

Automational Elimination human labour Elimination human labour

Sequential Changing process sequence Changing process sequence

Analytical Improving analysis of information Improving analysis of information


Multiple Choice Multiple Answer
Question Managing E-Processes consists of :-
Correct Answer ERP , E-Commerce , E-Governance
Your Answer ERP , E-Commerce , Education , E-Governance

True/False
Question The project should not be properly explained to the store managers.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Scope of ERP includes :-
Correct Answer Operations , Outbound Logistics , Sales & Marketing to Service
Your Answer Financial Strength , Operations , Outbound Logistics , Sales & Marketing to Service

Select The Blank
Question Hard Barrier example could be ________.
Correct Answer Legal Obstacles
Your Answer Legal Obstacles

Multiple Choice Multiple Answer
Question Areas of Cost Reduction are :-
Correct Answer Materials , Machines , Quality
Your Answer Materials , Machines , Investment

Multiple Choice Single Answer
Question A process matrix shows the relationship between :-
Correct Answer Business process & organizational entities
Your Answer Business process & organizational entities

True/False
Question Missing knowledge & skills regarding computers & computer applications might be severe reasons for non-acceptance.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Who identify the manner in which the organisation will carry out mission?
Correct Answer Value and beliefs
Your Answer Value and beliefs

Multiple Choice Multiple Answer
Question Steps involved in BPR Project are :-
Correct Answer Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer Project Preparation , Redesign of Processes , Implement of new Processes , Training

Multiple Choice Multiple Answer
Question The results of SWOT analysis are used to develop :-
Correct Answer Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan
Your Answer Continuous improvement , Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan

Multiple Choice Single Answer
Question Internal Group resistance describes :-
Correct Answer Group Behaviour
Your Answer Group Behaviour

Multiple Choice Single Answer
Question Following is one of the example of managing demand :-
Correct Answer Demand Generation
Your Answer Investment

Select The Blank
Question In Micro level reengineering, the performance focus is ________.
Correct Answer Financial
Your Answer Technical

True/False
Question A completely new computer application system need not be tested thoroughly.
Correct Answer False
Your Answer False

Select The Blank
Question ________ is the operational process.
Correct Answer Procurement of raw material
Your Answer Procurement of raw material

Multiple Choice Single Answer
Question The BPR activities are used in conjunction with :-
Correct Answer Workflow Analysis
Your Answer Workflow

Multiple Choice Multiple Answer
Question Parameters of Micro Level Re-engineering are :-
Correct Answer Optimization , Short , Diverse
Your Answer Optimization , Short , Diverse , Technology

True/False
Question Former experiences with the organizational projects forms the behaviour of people.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Organization speaks about :-
Correct Answer Structure & Culture
Your Answer Contents Management

Match The Following
Question Correct Answer Your Answer

ERP Challenge 4 Organizational Intervention Faith in Package Software

ERP Challenge 1 Change Management Change Management

ERP Challenge 2 Shifting from Function to Process View Organizational Intervention

ERP Challenge 3 Faith in Package Software Shifting from Function to Process View


Multiple Choice Single Answer
Question Application Systems Language is :-
Correct Answer ABAP 4
Your Answer ABAP 4