Business Process Re-Engineering (BPR) - 10

LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Multiple Choice Single Answer
Question Who identify the manner in which the organisation will carry out mission?
Correct Answer Value and beliefs
Your Answer Vision


Multiple Choice Single Answer
Question The Behaviour of Critic is :-
Correct Answer Open
Your Answer Destructive


Multiple Choice Multiple Answer
Question Types of Resisting Behaviour are :-
Correct Answer Terrorist , Critic , Skeptic
Your Answer Terrorist , Critic , Skeptic


Multiple Choice Multiple Answer
Question Areas of Productivity Increase are :-
Correct Answer Quality , Quantity , Rejection Level
Your Answer Quality , IT , Quantity


Select The Blank
Question High success potentials flip side is called as ________.
Correct Answer High project risk
Your Answer High project risk


Select The Blank
Question ________ weigh the efficiency and productivity by characteristics of a process.
Correct Answer PCM
Your Answer CTS


True/False
Question During implementation of re-engineered processes, top management should provide a support.
Correct Answer False
Your Answer True


Match The Following
Question Correct Answer Your Answer

MIS Management Information System Management Information System

Role A Strong Facilitator Strong Facilitator

Role B Team Member Team Member

Role C Subject Expert Subject Expert



True/False
Question For successful implementation of ERP, it is necessary to carry out business process re-engineering in the organization to derive full advantage from the ERP system.
Correct Answer True
Your Answer True


Select The Blank
Question A strong facilitator & experienced practitioner who brings the methodology with him is ________.
Correct Answer Role A
Your Answer Role A


Multiple Choice Multiple Answer
Question Various Types of Risks are :-
Correct Answer Technical , Financial , Functional
Your Answer Technical , Financial , Functional


True/False
Question The skeptic demonstrates a similar behaviour to the critic.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question A business process re-engineering model has main activities as :-
Correct Answer Business Definition , Process Identification , Process Evaluation
Your Answer Business Definition , Process Identification , Process Evaluation


Match The Following
Question Correct Answer Your Answer

Saboteur Behaviour Extremely Negative Extremely Negative

Critic Behaviour Open Communication Open Communication

Skeptic Brhaviour Similar to Critic Similar to Critic

Terrorist Behaviour Warns Everybody Warns Everybody



True/False
Question The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer True
Your Answer True


True/False
Question Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question IT applications to improve business process are :-
Correct Answer In supporting product development process , In supporting order fulfillment process , In supporting logistical process
Your Answer In supporting product development process , In supporting order fulfillment process , In supporting logistical process


Multiple Choice Multiple Answer
Question BPR is required for which type of company?
Correct Answer Manufacturing , IT , Process
Your Answer Manufacturing , IT , All Departments


Multiple Choice Multiple Answer
Question Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer Time investment , Organizational change
Your Answer Time investment , Organizational change


Select The Blank
Question ________ is considered as point of similarity between re-engineering & continuous improvement project.
Correct Answer Organizational Change
Your Answer Organizational Change


Multiple Choice Single Answer
Question Surveys, annual report, interviews are potential sources for identifying :-
Correct Answer Future vision
Your Answer Market research


True/False
Question Empowered employees can take decisions with speed.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question Who governs the conduct in an organization?
Correct Answer Beliefs , Values
Your Answer Values , Beliefs


Multiple Choice Single Answer
Question Integrated Information Systems built to meet the Information & Decision needs of all the functional units of an enterprise is referred as :-
Correct Answer ERP
Your Answer ERP


Select The Blank
Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process
Your Answer Creating vision for new process


True/False
Question The software selection process may not involve errors of project content & project management.
Correct Answer False
Your Answer True


Select The Blank
Question Research activity is a ________ process.
Correct Answer Knowledge based
Your Answer Knowledge based


Multiple Choice Single Answer
Question Who are located within the organisation?
Correct Answer Internal customers
Your Answer Internal customers


Select The Blank
Question Financial Year in India ends on ________.
Correct Answer 31st March
Your Answer 31st March


Select The Blank
Question ________ is the starting point for process reengineering efforts.
Correct Answer Customer identification
Your Answer Customer identification


Multiple Choice Single Answer
Question The BPR activities are used in conjunction with :-
Correct Answer Workflow Analysis
Your Answer Workflow Analysis


True/False
Question A completely new computer application system need not be tested thoroughly.
Correct Answer False
Your Answer False


True/False
Question Based on the feedback from the prototype, the business process is not redefined & the instantiated within a business system.
Correct Answer False
Your Answer False


Select The Blank
Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce
Your Answer E-Commerce


Multiple Choice Single Answer
Question Vision statement is a :-
Correct Answer Framework that guides to choice that determine the nature & direction of an organisation.
Your Answer Statement that defines the cause of existence of an organisation


True/False
Question Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer False
Your Answer True


True/False
Question The Information Technology cannot be faulty at all.
Correct Answer False
Your Answer True


Multiple Choice Multiple Answer
Question Continuous improvement process consists of :-
Correct Answer Documentation of existing process , Establishing the measures , Carrying the process
Your Answer Establishing the measures , Carrying the process , Learning from others


Multiple Choice Multiple Answer
Question Critical Success factor in business are :-
Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement


Multiple Choice Multiple Answer
Question Managing E-Processes consists of :-
Correct Answer ERP , E-Commerce , E-Governance
Your Answer ERP , E-Commerce , E-Governance


Multiple Choice Single Answer
Question Critical questions are to be answered while formulating the :-
Correct Answer Vision statement
Your Answer Mission statement


True/False
Question Process orientation organize companies around their processes.
Correct Answer True
Your Answer True


Select The Blank
Question Internal Resistance is ________
Correct Answer Manager
Your Answer Manager


Multiple Choice Single Answer
Question Incremental change in the process is:-
Correct Answer Process Simplification
Your Answer Continuous improvement


Multiple Choice Single Answer
Question Which process is not dominant in Business Process Re-engineering?
Correct Answer Product development
Your Answer Delivery of goods


Multiple Choice Single Answer
Question The Barriers which are related People Problems are called as :-
Correct Answer Soft Barriers
Your Answer Soft Barriers


Multiple Choice Single Answer
Question QMS means :-
Correct Answer Quality Management System
Your Answer Quality Management System

Business Process Re-Engineering - 9

LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Select The Blank
Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak
Your Answer Hammer/Champy


True/False
Question Not to Capture information digitally at the source & propagate it through the process is Digitize & Propagate Principle.
Correct Answer False
Your Answer True


Multiple Choice Multiple Answer
Question During Design Phase, the Top Management should :-
Correct Answer Listen , Respond , Feedback
Your Answer Listen , Respond , Feedback


Multiple Choice Multiple Answer
Question What are organizational attributes?
Correct Answer Mission , Vision
Your Answer Mission , Vision


True/False
Question The Business Re-engineering project does not require a new culture.
Correct Answer False
Your Answer False


True/False
Question EPC represents an event which triggers of a set of the functions & functions culminate in events & so on.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question From a process view point, highest priority in an organization is given to :
Correct Answer Satisfaction of customer
Your Answer Satisfaction of customer


Multiple Choice Multiple Answer
Question MRP II is associated with :-
Correct Answer Men , Machine , Material
Your Answer Men , Machine , Material


True/False
Question Customer identification is an end of process re-engineering efforts.
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question Which of the following activity is not included in planning phase of re-engineering project?
Correct Answer Conducting benchmarking
Your Answer Conducting benchmarking


Select The Blank
Question Hard Barrier example could be ________.
Correct Answer Legal Obstacles
Your Answer Legal Obstacles


Select The Blank
Question Print Media Clippings are produced by ________
Correct Answer Media Partners
Your Answer Media Partners


True/False
Question Organization has both internal & external customers.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question Keep the other Senior Managers & stake-holders informed about :-
Correct Answer Project , Status , Obstacles
Your Answer Status , Obstacles


Multiple Choice Multiple Answer
Question Sales and manufacturing business process covers :-
Correct Answer Market/Marketing research , Stimulation of end users interest , Developing customers partnership
Your Answer Market/Marketing research , Stimulation of end users interest , Developing customers partnership


Select The Blank
Question ________ quantity the response and cycle time characteristics of a process.
Correct Answer PTM
Your Answer PTM


Multiple Choice Single Answer
Question Internal Individual resistance describes :-
Correct Answer People Behaviour
Your Answer People Behaviour


Multiple Choice Single Answer
Question The BPR principles state that when an inspector is inspecting goods the inspection report should be :-
Correct Answer Made by the inspector himself to eliminate the probability of errors
Your Answer Made by the inspector himself to eliminate the probability of errors


Select The Blank
Question Activities performed by top management level are called as ________ activities
Correct Answer Strategic
Your Answer Strategic


Multiple Choice Multiple Answer
Question Pitfalls of ERP implementation are :-
Correct Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management


Match The Following
Question Correct Answer Your Answer

Political Risks People Resistance People Resistance

Financial Risks ROI ROI

Technical Risks IT Solution IT Solution

Functional Risks Organization Resistance Organization Resistance



Multiple Choice Single Answer
Question In a continuous process improvement mode 4th step is
Correct Answer Measure the performance
Your Answer Measure the performance


Multiple Choice Single Answer
Question Process orientation means :-
Correct Answer Organizing companies around their processes
Your Answer Organizing companies around their processes


Select The Blank
Question ________ is the operational process.
Correct Answer Procurement of raw material
Your Answer Procurement of raw material


Multiple Choice Single Answer
Question Micro level reengineering deals in relation to time frame which is :-
Correct Answer Short
Your Answer Short


Multiple Choice Single Answer
Question Which of the following activity is included in planning phase of re-engineering project?
Correct Answer Defining scope and boundaries of project
Your Answer Defining scope and boundaries of project


Select The Blank
Question In Kaizen, focus is on ________ Improvement.
Correct Answer Continuous
Your Answer Continuous


Multiple Choice Multiple Answer
Question Characteristics of operational information systems are :-
Correct Answer Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal
Your Answer Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal


Multiple Choice Multiple Answer
Question Who governs the conduct in an organization?
Correct Answer Values , Beliefs
Your Answer Values , Beliefs


Select The Blank
Question ________ BPR methodology has a source as "Academics".
Correct Answer Daven port
Your Answer Daven port


True/False
Question The process matrix illustrates process and information system dependencies.
Correct Answer False
Your Answer False


True/False
Question Process orientation organize companies around their processes.
Correct Answer True
Your Answer True


True/False
Question Former experiences with the organizational projects forms the behaviour of people.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question Only one Group consisting of representatives from purchase, manufacturing, operation, finance etc. is :-
Correct Answer Single Entity
Your Answer Multiple Entity


Select The Blank
Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce
Your Answer E-Commerce


Multiple Choice Single Answer
Question Reducing lead time is related to :-
Correct Answer Procurement Process
Your Answer Procurement Process


Multiple Choice Single Answer
Question The Project does not yield the high ROI expected is termed as :-
Correct Answer Financial Risk
Your Answer Financial Risk


Multiple Choice Single Answer
Question Which activity is performed during second phase analysis of re-engineering project?
Correct Answer Conducting benchmarking
Your Answer Conducting benchmarking


Multiple Choice Multiple Answer
Question Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer Frustration , Waning of enthusiasm , Commitment
Your Answer Frustration , Waning of enthusiasm


True/False
Question The fourth step in business system planning is the development of process map.
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question MIS stands for :-
Correct Answer Management Information System
Your Answer Management Information System


Multiple Choice Multiple Answer
Question Continuous improvement process consists of :-
Correct Answer Documentation of existing process , Establishing the measures , Carrying the process
Your Answer Documentation of existing process , Establishing the measures , Carrying the process


Multiple Choice Multiple Answer
Question The results of SWOT analysis are used to develop :-
Correct Answer Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan
Your Answer Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan


Multiple Choice Multiple Answer
Question Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer Time investment , Organizational change
Your Answer Time investment , Organizational change


Select The Blank
Question The view which integrates all views & also imparts the logic dynamics of a process is called ________.
Correct Answer Control View
Your Answer Organization View


Select The Blank
Question The process of ordering from a supplier is called as ________ process.
Correct Answer Interorganised
Your Answer Interorganised